Edtech.com's Summary

EducationDynamics is hiring a Lead Qualification Coach to manage outreach to prospective students for multiple client institutions. The role involves making 200+ calls daily to qualify prospects for educational programs, ensuring compliance and accurate information transfer before passing leads to client institutions.

Highlights

Manage outbound and inbound calls, averaging 200+ per day, for multiple client institutions.
Engage prospective students enthusiastically to confirm program interest and qualify them quickly.
Follow detailed conversation scripts to ensure compliance and accurate communication.
Escalate unique concerns to supervisors as needed and use email communication when required.
Implement ongoing coaching and feedback for continuous performance improvement.
Experience required in high-volume contact centers with daily direct customer communication.
Must handle multiple program accounts and adapt to frequent changes efficiently.
Comfortable working in a heavily scripted phone environment and able to maintain precise documentation.
Salary ranges from $19.00 to $21.63 per hour.
Offers medical, dental, vision coverage, 401K plan, paid time off, remote work options, and tuition reimbursement.

Lead Qualification Coach, EMS Full Description

Description

Job Title: Lead Qualification Coach

Department: Enrollment Management Services Contact Center

Location: Remote

Reports to: EMS Manager

(Salary range: $19.00 - $21.63/hr)

Who You Are

The EMS Lead Qualification Coach I is an entry level position responsible for managing outreach to prospective students of EducationDynamics’ client institutions. Once contacted, the EMS Coach I is responsible for confirming the prospective student’s interest in a specific program and qualifying them for that program. This process involves a short conversation of 3-5 minutes. Once qualified, the Coach will transfer the prospective student to the client institution and move on to the next call.

The typical Coach will handle 200 + calls per day and qualify prospective students for 6-8 client institutions. Providing accurate and compliant program information is critical.

Here are the abilities that we seek out:

Manage outbound and inbound calls across multiple client institutions, averaging 200+ calls per day
Enthusiastically engage with prospective students to build excitement about speaking with a client institution
Follow conversation outlines to ensure compliance and accurate product information is communicated to the prospective student
Work quickly across multiple accounts, with various programs, in a typical day
Escalate unique prospective student concerns to Team Lead or Manager as needed
Use email to communicate and qualify prospective students, as needed
Consistently implement coaching and performance feedback provided through a variety of channels including manager coaching sessions, peer development groups, and client feedback
Maintain all compliance expectations in communicating program information and documenting student interactions

The Successful Candidate Profile:

Possess previous experience in a high-volume contact center, with daily customer communication.
Thrive in a busy environment with constant change.
Learn detailed processes and systems quickly, sharing best practices with team members.
Interact with people from diverse backgrounds, both in person and over the phone.
Maintain attention to detail and execute specific processes flawlessly.
Speak comfortably over the phone in a heavily scripted environment.

Who We Are

EducationDynamics

EducationDynamics is the transformative strategic partner that helps schools meet the challenges and opportunities of serving the Modern Learner. Our mission is to expand opportunity through education by helping colleges and universities understand, engage and serve all students. With services that include marketing, enrollment management, market research, inquiry generation, consulting and student retention, we have dedicated the last 35 years to helping schools prosper as the largest provider of unbundled enrollment growth services.

Requirements

What You Offer

Experience

Experience in a high-volume contact center that put you in direct communication with customers daily
Ability to thrive in a busy environment with a lot of change
Ability to learn detailed process and system information quickly and enjoy sharing your best practices with your team members
You are a people-person and enjoy interacting with people from diverse backgrounds in person and over the phone
Detailed-oriented and pride yourself on executing specific processes flawlessly
Comfortable speaking over the phone in a heavily scripted environment

What We Offer

Our Core Values:

Working Together
We value the people we work with and genuinely enjoy the work we do together.

Working with Standards
We hold ourselves to high standards.

Driving Great Outcomes
We focus on achieving results and making a real impact.

Our Commitment to Advancement

At EDDY, we value learning and aim to provide a space for everyone to grow and share their knowledge by giving tuition reimbursements for expenses incurred through accepted universities. With this approach taken, we also recognize the hard work of our team members and promote them when these accomplishments present themselves.

Other advantages to working at EDDY include:

Medical, dental and vision coverage
401K Plan
Remote work or flexible schedules
Paid Time Off
Training and growth opportunities

Physical Factors

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually minimal.

Salary Description

$19 - $21.63/hr

Original Job Description