Lead Renewal Specialist

🇺🇸 Remote - US 🕑 Full-Time 💰 TBD 💻 Customer Success 🗓️ October 22nd, 2026

Edtech.com's Summary

LXA Lexia Voyager Sopris Inc. is hiring a Lead Renewal Specialist. The role involves leading a team of Renewal Specialists managing the end-to-end renewal process for literacy curriculum software in preK–12 schools and districts, while carrying an individual book of business. The specialist will mentor the team, manage renewals, build customer relationships, negotiate contracts, and collaborate with Sales leadership to ensure revenue retention and forecast accuracy.

Highlights

Lead and mentor a team of Renewal Specialists, guiding priorities, strategies, and renewal execution.
Manage onboarding and ongoing training on renewal processes, pricing, negotiation, Salesforce use, and product knowledge.
Serve as escalation point for complex renewal, pricing, and contract issues.
Own the full renewal cycle for assigned accounts, building trusted customer relationships.
Prepare renewal pricing quotes, negotiate terms with school and district decision makers.
Identify cross-sell, upsell, and professional learning opportunities during renewal conversations.
Use Salesforce CRM for pipeline tracking, forecasting, and account accuracy.
Collaborate with Sales, Sales Operations, and Customer Success teams on territory strategies and renewal processes.
Require bachelor's degree or equivalent, 3–5 years sales or renewals experience, and demonstrated success achieving targets.
Must be proficient with Salesforce CRM, Microsoft Office or Google Suite, and have strong organizational and communication skills.