Lead, UX Designer

Lead, UX Designer

Location: Hoboken - Hybrid

This leader will operate as both:

• A consultative thought partner across Product, Engineering, Program, Learning Design, AI, and Content teams

• An innovative player/coach who strengthens team capability, cross-functional collaboration, and experience quality across the organization

This role is deeply focused on building and scaling the product experience itself — operationalizing high-performing 4ITB teams, enabling strong discovery and delivery practices, and advancing the future of proficiency-based learning through AI-native experiences.

Key Responsibilities 01 Product & AI-Native Learning Experience Delivery

• Lead the end-to-end UX strategy and execution for emerging AI-native and proficiency-based learning experiences

• Drive 01 product initiatives from concept pilot scalable delivery

• Shape pedagogical northstars, learner profile experiences, learning data models, and efficacy-informed workflows

• Partner closely with Product, Engineering, Learning Design, AI, and Content teams to create cohesive and adaptive learning experiences

• Balance experimentation, usability, accessibility, and platform scalability while maintaining a strong focus on customer and learner outcomes

Success signal: Teams deliver differentiated, scalable learning experiences that feel cohesive, intuitive, and meaningfully impactful for learners and educators.

4ITB Operational Leadership & Ways of Working

• Operationalize customer-centered discovery, design, and delivery best practices across 4ITB teams

• Establish scalable operating rhythms, prioritization frameworks, governance models, and collaborative decision-making processes

• Guide teams through prioritization, tradeoffs, customer insights, and systems-thinking approaches

• Drive alignment across Product, Design, Engineering, Program, Learning Design, and AI stakeholders

• Strengthen collaboration, delivery confidence, and experience quality across multiple connected squads

Success signal: Teams operate with shared clarity, strong collaboration, and consistent customer-centered practices across the product lifecycle.

Cross-Functional Partnership

• Operate as a consultative thought partner to Product, Engineering, Program, Learning Design, and Content leadership

• Build strong partnerships across GTM, Sales, Marketing, Commercial, Support, and Customer Success organizations

• Ensure customer insights and business priorities are reflected throughout product discovery and delivery

• Translate product strategy into actionable UX direction and scalable execution frameworks

Success signal: Cross-functional leaders view UX as a trusted strategic and operational partner that strengthens both product outcomes and team alignment.

UX Craft, Systems Thinking & Capability Building

• Elevate UX maturity, systems thinking, interaction quality, and customer centricity across teams

• Build reusable UX playbooks, AI-native interaction patterns, workflow standards, and scalable design frameworks

• Operationalize VOC, customer insights, behavioral analytics, and telemetry into actionable product and experience improvements

• Drive data-informed, executive-level storytelling that connects customer experience quality to learner outcomes, product adoption, efficacy, and business impact

• Coach and develop managers, senior designers, and emerging leaders to grow organizational capability and leadership depth

• Foster a collaborative, curious, and high-accountability culture grounded in trust, experimentation, and continuous learning

• Act as an innovative player/coach who can seamlessly flex between strategic leadership, team enablement, and hands-on guidance when needed

Success signal: UX quality, customer-centered thinking, and cross-functional collaboration scale consistently across teams, enabling stronger product experiences and more confident organizational decision-making.

Qualifications Required

• 10-12+ years in UX, Product Design, Service Design, or related disciplines

• Proven experience shipping 01 products, emerging technology platforms, or transformational customer experiences

• Experience operating within highly cross-functional product development environments

• Strong systems thinking, product strategy, and organizational collaboration skills

• Experience operationalizing customer-centered discovery, design, and delivery practices

• Strong people leadership, coaching, and team development capabilities

• Ability to thrive in ambiguity while bringing structure, alignment, and momentum to teams

Preferred

• Experience in EdTech, SaaS, AI products, or complex workflow ecosystems

• Familiarity with conversational AI, adaptive learning systems, and AI-native UX patterns

• Experience building platform-like experiences spanning multiple workflows and user types

• Experience scaling accessibility, usability, and design systems across teams

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:

The minimum full-time salary range is between $200,000 - $250,000.

This position is eligible to participate in an annual incentive program, and information on benefits offered is here .

Applications will be accepted through 15th June. This window may be extended depending on business needs.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job:

UX Design

Job Family: PRODUCT