Learner Support & Advising Specialist

🇺🇸 Gainesville, FL 🕑 Full-Time 💰 $47K - $50K 💻 Academic Advising 🗓️ May 11th, 2026

CRM LMS Salesforce

Edtech.com's Summary

University of Florida is hiring a Learner Support & Advising Specialist. This role delivers frontline and advanced learner support by providing technical assistance, program guidance, and operational support to ensure smooth functioning of education and training programs. The specialist develops training materials, manages learner data, and contributes to system improvements to enhance learner engagement and success.

Highlights

Provide Tier 1 and Tier 2 support across multiple channels including email, phone, and text.
Assist learners and instructors with account access, technical issues, system navigation, and program inquiries.
Develop and maintain self-service training materials, tutorials, and knowledge base content.
Maintain and support learning technologies such as LMS, SIS, and learner portals.
Run reports, support course setup, conduct quality assurance, and contribute to system improvement projects.
Required bachelor's degree with two years of relevant experience or equivalent combination of education and experience.
Preferred experience with help desk or call center, Salesforce or other CRM, LMS, SIS, and proficiency in iOS and Windows OS.
Fluency in English and Spanish and experience with student support functions like advising, admissions, or enrollment management are desirable.
Compensation range is $47,000 to $50,000 annually.
Provides support primarily to practitioners, instructors, and learners in professional education and training, with emphasis on learner engagement and success.