Learner Support & Advising Specialist

🇺🇸 Gainesville, FL

🕑 Full-Time

💰 $61K - $64K

💻 Academic Advising

🗓️ September 19th, 2025

CRM Salesforce

Edtech.com's Summary

The University of Florida Lastinger Center is hiring a Learner Support & Advising Specialist. This role delivers high-volume learner-centric support across multiple channels, develops and maintains comprehensive technical documentation, collaborates with internal teams to improve learner experience, and supervises part-time staff to promote learner success and product adoption.

Highlights

Provide fast-paced enrollment support and advising through virtual, self-service, and in-person methods.
Create and maintain detailed technical documentation such as user guides, SOPs, and troubleshooting resources.
Collaborate with product, services, and program teams to identify training needs and improve support processes.
Design and deliver training materials, workshops, and webinars for both internal stakeholders and external users.
Supervise part-time employees and student assistants, conducting weekly check-ins and providing mentorship.
Use metrics and post-project assessments to drive continuous improvement in learner support operations.
Bachelor’s degree or equivalent education and experience required.
Preferred knowledge of PeopleSoft, Salesforce, or other CRM and student information systems.
Salary range between $61,000 and $63,500.
Experience in technical support or student enrollment services and strong communication skills preferred.