Utah State University
Student Services Coordinator I
🇺🇸 Logan, UT
🕑 Full-Time
💰 TBD
💻 Academic Advising
🗓️ September 19th, 2025
FERPA
Edtech.com's Summary
Utah State University is hiring a Student Services Coordinator I. This role updates and maintains the academic schedule, collaborates with various departments including Registration, and ensures compliance with university policies and federal regulations such as FERPA to support academic scheduling and space utilization.
Highlights
- Develop and program the academic schedule for Utah State University.
- Maintain effective communication and collaboration with campus stakeholders.
- Use Banner student information system and become proficient in its functionalities.
- Support the Registrar's Office mission and integrate office technologies.
- Ensure compliance with FERPA regulations.
- Require two years of office-related experience or equivalent education/experience combination.
- Preferred experience includes Banner system familiarity, knowledge of university policies, and higher education experience.
- Strong skills in Microsoft Office suite and databases are necessary.
- Must demonstrate excellent customer service, critical thinking, and problem-solving abilities.
- Salary commensurate with experience, plus excellent benefits.
Student Services Coordinator I Full Description
Overview:
The Academic Scheduling Office is seeking a positive, customer-service oriented administrative professional to join our small but dynamic and collaborative team. The Student Services Coordinator I position serves USU academic departments and Statewide Campuses, in updating and maintaining the academic schedule for Utah State University. This person is an important team member in understanding and interpreting university policies and procedures, systems, and programs pertaining to academic scheduling and space utilization.
This position could work from the Logan Main campus or the USU Eastern Price campus. Responsibilities:
- Assist in the development and programming of the academic schedule.
- Contribute to the high level of communication, collaboration, and a strong working relationship with all campus stakeholders.
- Seek solutions to unforeseen problems while adhering to university policies and procedures regarding academic scheduling.
- Support and advance the mission of the Registrar's Office.
- Collaborate with the Registration Team regarding the registration processes in the student information system (Banner).
- Become proficient in USU's student information system
- Pursue innovative approaches to integrate office functions and technologies to serve USU students.
- Perform other job-related duties or projects as needed.
- Comply with the Family Education Rights and Privacy Act (FERPA) regulations
Qualifications:
Minimum Qualifications:
- Two years office-related experience or an equivalent combination of post-secondary education plus experience.
Preferred Qualifications:
- A combination of four years of education and/or experience.
- Experience using the Banner student information system as a student or employee.
- Experience in higher education.
- Understanding of University Policies and Procedures.
Knowledge, Skills, and Abilities:
- Strong computer skills in Microsoft Office (Word, Excel, Outlook and PowerPoint), and databases.
- Excellent interpersonal and proven customer service skills with the ability to communicate in a professional manner.
- Excellent critical thinking skills.
- Skilled in creative problem solving.
- Ability to work effectively in a customer-service-based office, and to manage multiple tasks in a timely, efficient, and detail-oriented manner.
- Ability to work independently with limited supervision and with a team.
- Ability to maintain a high degree of confidentiality, sensitivity, and discretion.
- Ability to meet deadlines and prioritize workload appropriately, as well as the willingness to adjust responsibilities as needed.
- Ability to maintain a positive attitude and high level of professionalism.
Required Documents:
Along with the online application, please attach:
1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
2. Cover letter to be typed/pasted at the end of your application
**Document size may not exceed 10 MB.**
Advertised Salary: Commensurate with experience, plus excellent benefits ADA:
Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.
College/Department Highlights:
The Registrar's Office supports USU's mission of learning, discovery, and engagement by maintaining accurate records and ensuring compliance with curricular requirements. Registrar staff are able to track record and registration data and use it effectively to guide student registration practices and advising; help faculty understand implications of curricular decisions; help interpret and implement policy and suggest changes that better meet the intent of the educational philosophy of Utah State University. The Registrar's Office plays a strategic part of institutional efforts to manage enrollment.
Our core values include: service, trust, integrity, collaboration, and compassion.
Within the Registrar's Office, our teams include:
- Registration
- Tuition and Payment
- Records
- Graduation
- Transfer Articulation
- Academic Scheduling
- Concurrent Enrollment
- NCAA Academic Eligibility
- University Catalog
- Degree Audit
The Registrar's Office is reporting unit of the Office of the Provost & Chief Academic Officer. For more information, please visit our website at https://www.usu.edu/registrar/.
University Highlights:
Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.
USU enrolls 28,900 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties.
Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies’ long-standing tradition of athletic and academic excellence is exemplified by conference championships in multiple sports, reflecting USU's commitment to perseverance and achievement.
Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU.
The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu.
*updated 09/2025 Notice of Non-discrimination:
In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.
Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.
Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.
In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.
The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:
Matthew PinnerExecutive Director Civil Rights & Title IX Officematthew.pinner@usu.edu435-797-1266 | Old Main Rm. 401D1400 Old Main Hill, Logan, UT 84322 | Cody CarmichaelTitle IX Coordinator cody.carmichael@usu.edu435-797-1266 | Old Main Rm. 402D1400 Old Main Hill, Logan, UT 84322
For further information regarding non-discrimination, please visit crtix.usu.edu or contact:
U.S. Department of Education
Denver Regional Office
303-844-5695| OCR.Denver@ed.gov
U.S. Department of Education
Office of Assistant Secretary for Civil Rights
800-421-3481 | OCR@ed.gov
*updated 06/2025
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