Edtech.com's Summary

Crossnore Communities for Children is hiring a Learning and Development Operations Manager. The role involves managing and maintaining the agency's Learning Management System (LMS), coordinating and executing training programs, ensuring compliance with training standards, and collaborating with internal teams to promote learning opportunities. This position requires supporting both virtual and in-person training sessions and involves frequent collaboration with the Compliance staff to align with the agency's mission of providing trauma-informed care.

Highlights

Oversee Learning Management System administration and content development.
Coordinate staff training, including new hire orientation and professional development.
Proficiency in Google Workspace and Microsoft Office required.
Compensation ranges from $54,000 to $60,000 annually, based on qualifications.
Requires a Bachelor's degree in a related field and 3+ years of relevant experience.
Benefits include health insurance with $0 copay for mental health visits, 401k with employer match, paid parental leave, and PTO.
Must support trauma-informed, relationship-centered work.
Travel between agency locations is required, and a valid driver's license is necessary.

Learning and Development Operations Manager Full Description

Learning and Development Operations Manager

Location/Schedule:
Typical hours are 1st shift, Monday-Friday, with some weekend/evening hours depending upon events/program needs. May be office based or hybrid option, flexibility required to travel for necessary meetings and trainings.

Your Impact: As the Learning and Development Operations Manager, you’ll be an integral member of our Learning and Development team, supporting the technical and logistical functions that keep staff learning on track. You’ll be responsible for overseeing our Learning Management System (LMS) - providing administrative support, developing content, and ensuring smooth implementation of learning experiences. You’ll also be coordinating and supporting staff training opportunities in a variety of settings, including occasional in-person sessions. In this role, you’ll collaborate closely with Compliance staff to ensure all training standards are met across the agency, playing a vital part in our mission to provide trauma-informed care and healing.

Hiring Range: $54,000 - $60,000 annually - Compensation is based on experience and qualifications. Candidates who meet only the minimum requirements can expect to start at the beginning of the range, while those with additional and relevant experience and/or advanced skills may be considered for higher starting pay within the range.

Benefits:

Defined Contribution Benefits Plan including options for:
- Health/Dental/Vision Insurance - $0 copay for mental health visits with our health insurance
- Life, Short-Term Disability, and Long-Term Disability Plans
- Critical Illness and Accident Coverage Options
- Flexible Spending Plan
401k with Employer Match (up to 6%)
Paid Parental Leave - Based on Tenure
Ongoing Training
20 Days PTO, 11 Paid Holidays

Education/Experience/Licensure:

Bachelor’s degree in Education, Training, HR, social work, human services or related field required.
3+ years experience in learning and development, staff training, or LMS administration required.
5+ years training, compliance, or management experience in nonprofit, social services, or healthcare setting.
Experience with Learning Management System (LMS) administration strongly preferred; LMS platform certification is a plus.
An equivalent combination of education and experience may be considered.

Skills and Competencies:

Proficiency with Learning Management Systems (LMS), including data management, troubleshooting, and content creation
Strong working knowledge of Google Workspace (Drive, Classroom) and Microsoft Office
Excellent organizational and time management skills with high attention to detail
Ability to design, coordinate, and support engaging training experiences both virtually and in-person
Clear, courteous communication and a service-oriented mindset when interacting with staff, clients, and external partners
Ability to manage multiple projects and priorities in a fast-paced environment
High attention to detail for maintaining training records, compliance logs, and annual training calendars.
Commitment to trauma-informed, relationship-centered work in a child and family-serving organization
Self-motivated, dependable, and able to work independently and as part of a cross-functional team
Willingness to travel between agency locations as needed (valid driver’s license required)

Key Job Duties:

Learning & Development Operations

Manage and maintain the agency’s Learning Management System (LMS), including data entry, content updates, user support, and troubleshooting
Coordinate and schedule staff learning opportunities across all locations, including new hire orientation, annual training, and ongoing professional development
Support the development and execution of the annual learning plan through logistics, data reporting, and training implementation
Ensure compliance with training requirements across all roles and regulatory standards by tracking, maintaining, and sharing accurate training records
Create and maintain an agency-wide training calendar and course catalog, working cross-functionally to gather and update training details
Collaborate with the External Relations team to promote learning opportunities through internal communication channels
Track and report attendance, certification expirations, and completed training using the LMS and other agency systems
Assist in developing or curating training content and learning paths based on identified needs or requests from leadership
Provide technical and logistical support for trainers and presenters, including room setup, materials, and IT assistance
Participate in Train-the-Trainer sessions and deliver staff learning sessions as needed

Administrative & Cross-Functional Support

Maintain confidentiality of employee and agency information at all times
Communicate respectfully and professionally with staff, clients, and community partners
Collaborate across departments to support a unified, trauma-informed learning environment
Represent Crossnore’s mission and values in all communications and training-related interactions
Travel to other agency campuses and occasionally stay overnight to support training events
Contribute to special projects and perform other duties as assigned, in alignment with training and agency needs

Note: This job ad is a summary of the position and its requirements. For a full list of responsibilities and qualifications, please refer to the detailed job description which can be sent to you upon request.

Original Job Description

Learning and Development Operations Manager

Benefits:

Defined Contribution Benefits Plan including options for:
- Health/Dental/Vision Insurance - $0 copay for mental health visits with our health insurance
- Life, Short-Term Disability, and Long-Term Disability Plans
- Critical Illness and Accident Coverage Options
- Flexible Spending Plan
401k with Employer Match (up to 6%)
Paid Parental Leave - Based on Tenure
Ongoing Training
20 Days PTO, 11 Paid Holidays

Education/Experience/Licensure:

Bachelor’s degree in Education, Training, HR, social work, human services or related field required.
3+ years experience in learning and development, staff training, or LMS administration required.
5+ years training, compliance, or management experience in nonprofit, social services, or healthcare setting.
Experience with Learning Management System (LMS) administration strongly preferred; LMS platform certification is a plus.
An equivalent combination of education and experience may be considered.

Skills and Competencies:

Proficiency with Learning Management Systems (LMS), including data management, troubleshooting, and content creation
Strong working knowledge of Google Workspace (Drive, Classroom) and Microsoft Office
Excellent organizational and time management skills with high attention to detail
Ability to design, coordinate, and support engaging training experiences both virtually and in-person
Clear, courteous communication and a service-oriented mindset when interacting with staff, clients, and external partners
Ability to manage multiple projects and priorities in a fast-paced environment
High attention to detail for maintaining training records, compliance logs, and annual training calendars.
Commitment to trauma-informed, relationship-centered work in a child and family-serving organization
Self-motivated, dependable, and able to work independently and as part of a cross-functional team
Willingness to travel between agency locations as needed (valid driver’s license required)

Key Job Duties:

Learning & Development Operations

Manage and maintain the agency’s Learning Management System (LMS), including data entry, content updates, user support, and troubleshooting
Coordinate and schedule staff learning opportunities across all locations, including new hire orientation, annual training, and ongoing professional development
Support the development and execution of the annual learning plan through logistics, data reporting, and training implementation
Ensure compliance with training requirements across all roles and regulatory standards by tracking, maintaining, and sharing accurate training records
Create and maintain an agency-wide training calendar and course catalog, working cross-functionally to gather and update training details
Collaborate with the External Relations team to promote learning opportunities through internal communication channels
Track and report attendance, certification expirations, and completed training using the LMS and other agency systems
Assist in developing or curating training content and learning paths based on identified needs or requests from leadership
Provide technical and logistical support for trainers and presenters, including room setup, materials, and IT assistance
Participate in Train-the-Trainer sessions and deliver staff learning sessions as needed

Administrative & Cross-Functional Support

Maintain confidentiality of employee and agency information at all times
Communicate respectfully and professionally with staff, clients, and community partners
Collaborate across departments to support a unified, trauma-informed learning environment
Represent Crossnore’s mission and values in all communications and training-related interactions
Travel to other agency campuses and occasionally stay overnight to support training events
Contribute to special projects and perform other duties as assigned, in alignment with training and agency needs

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