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USAN, Inc.
Learning Business Specialist
Storyline
LMS
ADDIE
Edtech.com's Summary
United States Advanced Network, Inc. (USAN) is hiring a Learning Business Specialist. This role involves collaborating with developers, product managers, and support teams to create and maintain high-quality training content for complex contact center software, utilizing multiple training formats including eLearning modules.
Highlights
- Collaborate cross-functionally to define training goals and objectives.
- Develop and maintain technical course content aligned with product roadmaps.
- Create training materials in various formats such as eLearning, cheat sheets, and instructor-led sessions.
- Apply instructional design, adult learning principles, and ADDIE methodology.
- Use eLearning authoring tools like Articulate Storyline and Rise, and learning management systems such as TalentLMS and Synthesia.
- Manage training projects independently from inception to completion.
- Review training effectiveness and recommend improvements based on evaluation data.
- Required qualifications include 5+ years in eLearning tools, 2-3 years experience with Articulate Storyline and Rise, and experience with contact center technology documentation.
- Experience collaborating with Product Management, R&D, and Sales teams to develop courseware and certifications.
- Job benefits include healthcare, 401(k), paid holidays and vacation, business casual environment, and a performance-based bonus program.
Learning Business Specialist Full Description
Learning Business Specialist - Hybrid - Norcross, GA
Project Management Office - Norcross, Georgia (Hybrid)
****Applicants must be authorized to work for ANY employer in the U.S. No agencies please.
This hybrid role requires on‑site presence at the Norcross HQ twice per week.
We are hiring a Learning Business Specialist to work cross-functionally with developers, product managers, customer operations, and support teams to create and maintain clear, high-quality training content. The ideal candidate can learn and explain complex contact center software products and develop training in multiple formats, including online eLearning modules.
Role Overview
The Learning Business Specialist works with developers, product managers, customer operations, and support teams to create and maintain high-quality training content. This role requires the ability to understand complex contact center software products and create training in multiple modalities, including eLearning.
Role Details
- Engages project teams and stakeholders to define training goals and objectives, conducts audience analysis, and obtains appropriate sign-off on final training deliverables.
- Implements training projects from inception to completion with minimal supervision.
- Develops technical course content based on the USAN roadmap defined by Product Management.
- Ensures the standardization and technical accuracy of course materials.
- Participates in setting up, configuring, and troubleshooting hands-on technical training, including creating exercises and participant guides.
- Applies instructional design principles, adult learning principles, and learning methodologies.
- Uses working knowledge of eLearning authoring tools, learning management systems (LMS), and the ADDIE methodology.
- Research, design, develop, edit, and maintain instructional content in multiple formats, such as eLearning, cheat sheets, and instructor-led training.
- Develops learning materials with well-defined objectives aligned with business performance goals.
- Collaborates with subject matter experts and stakeholders across the organization to develop content.
- Reviews evaluation data to assess training effectiveness and recommends improvements.
Expectations and Qualifications
- 5+ years of experience with eLearning authoring tools and audio/video editing tools.
- 2–3 years of experience using Articulate Storyline and Articulate Rise.
- Experience using modern, architected learning management systems; TalentLMS and Synthesia experience are preferred, but not required.
- Strong organizational, problem-solving, analytical, and project management skills.
- Demonstrated experience working closely with Product Management, R&D, and Sales to develop and maintain courseware, curricula, assessments, and certifications for distributors, partners, and end users.
- Experience developing and executing training project plans.
- Experience estimating project timelines and effort.
- Experience documenting complex systems, preferably computer technology, IVR, and/or contact center technology.
Job Benefits:
•Healthcare benefits
•401K plan
•Paid company holidays
•Paid vacation
•Business casual work environment
•Annual performance based bonus program
•Healthcare benefits
•401K plan
•Paid company holidays
•Paid vacation
•Business casual work environment
•Annual performance based bonus program
Company Description
United States Advanced Network, In. (USAN) is a privately held corporation based out of Norcross, GA (a suburb of Atlanta, GA). USAN is an AWS Advanced Tier Partner specializing in Amazon Connect, helping organizations design and deploy scalable, AI-driven customer interactions that accelerate time to value and maximize ROI. With over 35 years of deep contact center expertise, USAN delivers modern agentic CX solutions and a white-glove approach to optimizing and managing cloud contact center environments through its managed services.
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