Learning & Development Specialist

Learning & Development Specialist

• Provide all supported business units and emerging clients with standardized new hire, refresher, new process and systems training.
• Functions as a subject matter expert in at least one line of business and creates and updates training curriculum as needed.
• Create and records, reports and other documentation of training activities.
• Represent the Learning & Development team in meetings with business partners, leadership and project teams.
• Function as a performance consultant, collaborating with Process and Operations to perform needs assessment and recommend training solutions.
• Other training related duties as assigned.

• Strong customer service and personal, verbal, and written communication skills
• Demonstrates effective collaboration skills with internal and external customers.
• Understanding of healthcare and/or revenue cycle services
• Ability to conduct training needs analysis.
• Skilled facilitator that consistently demonstrates effective questioning techniques and ability to engage students and transfer knowledge.
• Mature classroom management skills; able to effectively control classroom/virtual classroom to foster a safe learning environment.
• Highly effective oral and written communications skills, with ability to develop collaborative relationships with stakeholders in order to achieve results.
• Ability to work with minimal supervision, self-starter and demonstrate initiative.
• Flexible and innovative; highly adaptable to dynamic business environment; catalyst for change
• High engagement; supportive of leadership and role model for Conifer values and guiding behaviors.
• Ability to work under pressure, organize and prioritize responsibilities.
• Strong MS Office 365 and Teams (or other video conferencing skills) preferred.

• High school diploma/GED is required.
• Bachelor’s degree preferred.
• 2 - 3 years’ experience in training or leadership position in lieu of Bachelor’s degree.
• Revenue cycle management experience preferred.
• ATD Certification preferred.
• Patient Services/Patient Access (scheduling , pre-registration, and registration roles/activities) is preferred.
• Epic (Resolute, Grand Central) is a plus.
• Accounts Receivable (billing, payment posting, customer service and denials management) is a plus.

• Ability to lift 25-35 lbs., due to travel requirements.
• Ability to communicate to large groups verbally and through various media.

• Office Work Environment
• Virtual Work Environment
• Hospital Work Environment

• May require travel – can vary from approximately 10% to 25%. Selected candidate will be required to pass a Motor Vehicle Record check.

• Base pay: $54,912 - $87,776 annually. Compensation depends on location, qualifications, and experience.
• Management level positions may be eligible for sign-on and relocation bonuses.

• Medical, dental, vision, disability, AD&D, and life insurance
• Paid time off (vacation & sick leave)
• Discretionary 401k match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance.
• Paid sick leave and other leave benefits are provided in accordance with applicable federal, state, and local laws.