Alorica
Learning Delivery Specialist
🇺🇸 Plantation, FL
🕑 Full-Time
💰 TBD
💻 Learning & Development
🗓️ June 11th, 2025
Edtech.com's Summary
Highlights
- Conducts new hire, program revision, and remedial training.
- Evaluates and reports trainee performance.
- Maintains communication with various departments and staff.
- Requires proficiency in Microsoft Word, Excel, and PowerPoint.
- Two years of training or customer call center experience preferred.
- Requires a High School Degree, GED, or equivalent education; Associate degree preferred.
- Full-time position with day shifts.
- Requires ability to stand during training and some domestic travel.
- Knowledgeable in adult learning techniques and corporate policies.
Learning Delivery Specialist Full Description
Learning Delivery Specialist
GET TO KNOW ALORICA
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
JOB SUMMARY
Performs responsible supervisory work educating, testing, and coaching new hires to a specified account using curricula and materials specialized to a particular account. Direct supervision is exercised over subordinate personnel.
JOB RESPONSIBILITIES
• Conducts new hire, program revision and remedial training following instructional guides
• Evaluates trainee performance
• Provides written evaluations of employee performance to management as required
• Maintains positive, consistent communication with departments and corporate staff
• Reports on progress of assigned projects to Training Manager
• Maintains ongoing dialogue with department heads as needed
• Maintains accurate training records
OTHER RELATED DUTIES
• Perform other duties as assigned
• Possession of a High School Degree, GED or other equivalent education; Associates degree preferred
• Two (2) years’ experience in training and/or customer call center experience
Knowledge, Skills and Abilities:
• Demonstrated knowledge of adult learning techniques and best practices in training delivery
• Demonstrated knowledge of specific account provisions, products, and policies
• Ability to communicate effectively both orally and in writing
• Excellent listening skills
• Demonstrated proficiency of presentation skills
• A wide degree of creativity and latitude is expected
• Knowledge of Microsoft Word, Excel, and PowerPoint
Work Environment:
• Ability to work in a fast paced, ever changing environment
Physical Demands:
• Some domestic travel
• Ability to stand while conducting training classes
• Ability to travel to centers to deliver training or to monitor, evaluate and coach team members
Equal Opportunity Employer – Veterans/Disabled
- Job Identification
- 229448
- Job Category
- Operations Support
- Posting Date
- 06/10/2025, 08:03 PM
- Locations
- 8151 Peters Road, Plantation, FL, 33324, US
- Degree Level
- High School Graduate
- Job Schedule
- Full time
- Job Shift
- Day
Similar Jobs
Training Coordinator
University of California - Irvine
🇺🇸 Irvine, CA
Learning Experience Lead, CFA Supply Services
Chick-fil-A Supply
🇺🇸 Atlanta, GA
Revenue Enablement Manager
Instructure
🇺🇸 Remote - US
Language Learning Specialist, Rosetta Stone - Endangered Languages
IXL Learning
🇺🇸 Hybrid - Harrisonburg, VA
Senior Training Facilitator
CertainPath
🇺🇸 Hybrid - Dallas, TX
