Sama
Learning Design and Community Manager
Edtech.com's Summary
Sama is hiring a Learning Design and Community Manager to oversee the health of its global Coach Community and the learning programs delivered to clients. The role involves managing day-to-day coach interactions, organizing community events, maintaining detailed coach records, and coordinating learning program design and delivery to meet client needs.
Highlights
- Manage the coach community experience and act as the primary contact for coach queries and feedback.
- Lead coach onboarding and organize webinars, events, and communication to foster engagement and growth.
- Maintain accurate and up-to-date coach records including certifications and performance data.
- Partner with the Growth Team to design and tailor learning programs and coaching workshops for clients.
- Monitor coach engagement metrics and provide insights to Marketing, Product, and Sales teams.
- Requires solid corporate Learning & Development experience and strong program design skills.
- Experience in operational and administrative tasks such as record-keeping, scheduling, and reporting is essential.
- Strong relationship and stakeholder management skills with a proactive, self-starting approach.
- Familiarity with executive coaching and experience working in startups or consulting environments is preferred.
- Salary range from £50,000 to £70,000 with full remote work, professional coaching access, and ongoing development opportunities.
Learning Design and Community Manager Full Description
Learning Design and Community Manager
RemoteCoachingContract
London, England, United Kingdom
Boston, Massachusetts, United States
Montreal, Quebec, Canada
Lisbon, Lisbon, Portugal
Description
Location: Remote, EST or GMT zone preferred
About Sama
is a fast-growing, technology-driven coaching company on a mission to make professional coaching more accessible. We address the $8.8 trillion employee engagement challenge by connecting organisations with world-class executive coaches, building more resilient, high-performing teams from the inside out.
The Role
This is a hands-on, operational role at the intersection of learning design and community building. As a key member of the team, you'll take responsibility for two main areas: the health of our global Coach Community and the learning programs we bring to clients.
This role is for you if you're energised by building something, crafting content, designing programs, and addressing the needs of a thriving professional community. You are very organized, as a meaningful portion of your week involves keeping the engine running through diligent record-keeping, data management, and coordination.
Requirements
What You'll Do
Coach Community Management (~70%)
Working as part of our Coach Community Department, you'll be the day-to-day manager of our coach community experience, the person coaches turn to, and a key contributor to making Sama the platform of choice for the world's best executive coaches.
- Serve as the day-to-day point of contact for coach queries and feedback
- Lead coach onboardings
- Design and run a calendar of webinars, events, and communication touchpoints that foster genuine connection and professional growth among our coaches
- Maintain detailed, accurate coach records: capabilities, certifications, experience, areas of expertise, matching criteria, and performance data, keeping them current
- Monitor coach engagement and performance metrics; identify trends and surface recommendations
- Keep coaches informed of product updates and ensure they are aligned with Sama's best practices
Learning Design (~30%)
- Partner with the Growth Team to advise and coordinate the development of programs for our clients, identifying opportunities for Sama to add value
- Coordinate the design and delivery of workshops, webinars, training, and coaching programs that leverage our global coach network
- Tailor existing programs to meet specific client needs
- Contribute insights to Marketing, Product, and Sales based on what you're hearing from the community
What We're Looking For
- Solid corporate L&D experience, ideally in professional or financial services
- Strong learning program design skills: you can take a client's need and turn it into a well-structured program
- Comfort with operational and administrative work; you'll be responsible for record-keeping, scheduling, reporting, and coordination, and you'll need to do it well
- Experience in a startup, consulting, or freelance environment; you're used to building things without much infrastructure
- Strong relationship and stakeholder management skills; coaches and clients will both rely on you
- A self-starter who can prioritise independently in a fast-moving environment
- Familiarity with executive coaching is a plus
Is This You?
You're someone who finds satisfaction in both the creative work of program design and the operational work of keeping a community running smoothly. You won't wait to be told what needs to be done. You are both responsive and proactive in solving problems and enjoy collaborating across a diverse team.
Benefits
What We Offer
- £50,000 to £70,000 salary
- Fully remote with a collaborative, high-trust culture
- Room to grow your domain as the company scales
- Access to professional coaching
- Ongoing learning and development opportunities
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