Edtech.com's Summary

Motorola Solutions is hiring a System Trainer. The role involves designing, developing, and delivering comprehensive training programs for business software applications, managing the complete training lifecycle, and collaborating closely with product teams and customers to ensure effective user adoption and product utilization.

Highlights

Develop and update engaging training content tailored to customer needs for online and in-person delivery.
Lead training sessions and handle related administrative tasks, including scheduling and client communication.
Continuously improve training programs based on product updates and feedback.
Coordinate with cross-functional teams to ensure training readiness with new product releases.
Serve as primary customer contact for training sessions and feedback.
Collaborate with Product Managers to align training with product roadmaps and business goals.
Proven experience in developing and delivering business software training within product development cycles.
Strong instructional design, communication, and project management skills.
Eligible and willing to obtain necessary Security Clearance.
Target base salary range: $80,000 - $100,000 USD with benefits including incentive bonuses, medical, dental, vision, 401K match, paid holidays, PTO, and stock purchase plan.

System Trainer Full Description

System Trainer (US REMOTE)

Massachusetts Remote Work

Florida, US Offsite

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Full time

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department OverviewAt Noggin, we are the leaders in integrated resilience management technology. Our award-winning, next-generation cloud platform unifies 10 essential solutions into one seamless system—spanning operational and third-party risk management, business continuity, crisis and emergency management, and safety operations. Because our platform is comprehensive, our mission is to ensure our customers can navigate it with absolute confidence.

The Training & Customer Enablement department bridges the gap between Noggin’s powerful technology and our users' success. We deep-dive into our products and deeply understand our customers' unique operational contexts, requirements, and learning needs.

Job Description

We are seeking a dynamic and organized System Trainer to design, develop, and deliver high-quality training programs for our business software applications. In this role, you will bridge the gap between product development and user adoption, ensuring our customers and internal teams are fully equipped to leverage our platform's capabilities. You will manage the end-to-end training lifecycle—from content creation to delivery—while collaborating closely with product teams and external stakeholders.

Key Responsibilities:

Course Development & Management

Design & Update Content: Create, maintain, and update engaging training courses for both online and in-person delivery, including customized curriculums tailored to specific customer needs.
Training Delivery: Lead impactful training sessions and manage all associated administrative tasks, including scheduling, client communications, and logistics.
Continuous Improvement: Evaluate and continuously refine training programs to ensure alignment with product updates and optimal learning outcomes.

Communication & Coordination

Release Readiness: Proactively coordinate with cross-functional teams to ensure training content is fully updated and ready in time for new product releases and feature updates.
Customer Engagement: Serve as a primary point of contact for customers regarding upcoming training sessions, bookings, and post-training feedback collection.

Collaboration & Alignment

Product Synergy: Partner closely with Product Managers to stay ahead of the product roadmap, understand new feature benefits, and align training objectives with broader business goals.
Stakeholder Management: Collaborate with internal stakeholders to maintain rigorous content quality standards and effectively manage joint initiatives across multiple teams.

Requirements & Qualifications

Experience: Proven experience developing and delivering training courses for business software applications within a product development cycle.
Instructional Design: Demonstrated experience writing clear, concise instructional text and documentation.
Communication: Excellent written and verbal communication skills, with a high level of comfort presenting to diverse groups and audiences.
Project Management: Strong organizational skills and attention to detail; ability to manage multiple concurrent projects independently while meeting strict deadlines.
Relationship Building: Ability to establish and maintain strong working relationships with internal teams and external customers across various industries and leadership levels.
Security Clearance: Eligible and willing to obtain the necessary Security Clearance.

Nice-to-Haves

Proven competency in delivering highly interactive online and in-person training sessions.
Experience creating engaging eLearning modules and multimedia/video training content.

Target Base Salary Range: $80,000 USD - $100,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate

Note: Candidate can be located anywhere in the United States.

#LI-MP2
#LI-REMOTE

Basic Requirements

Associates degree with 5+ years of systems training experience
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel RequirementsNone

Relocation ProvidedNone

Position TypeExperienced

Referral Payment PlanYes

Our U.S. Benefits include:

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Original Job Description