Edtech.com's Summary

Global Payments is hiring a Learning & Development Coordinator to develop and deliver training programs on payment processing products and technologies for internal and external customers. The role involves maintaining training content, providing presentations and consultancy, evaluating business outcomes, and continuously expanding product knowledge.

Highlights

Develop and deliver technical training programs for payment processing products and systems.
Maintain and update training content based on system development, regulatory, and compliance requirements.
Provide presentations, demonstrations, and consultancy to support clients and colleagues.
Evaluate training effectiveness and implement continuous improvements.
Requires at least 2 years of relevant experience; Bachelor's degree preferred but not essential.
Preferred qualifications include 4+ years of experience, full training lifecycle expertise, and relevant training certifications.
Skills needed: training delivery and design, proficiency in multiple products and technologies, and ability to tailor content for diverse audiences.
Expected base salary is approximately $62,000, adjusted for location and experience.
Supports internal teams and external clients with technical advice and training assistance.
Offers comprehensive benefits including medical, dental, vision, paid time off, retirement options, and charitable programs.

Learning & Development Coordinator Full Description

Learning & Development Coordinator

Remote USA / Rochester, New York, USA

Product Training & Documentation

Full time

Global Payments

Job ID: R0066689

Description

Summary of This Role

Develop and deliver training programs on payment processing products, processes and technologies for both internal and external customers. Maintain existing training content and systems resulting from analysis of system development, regulatory mandates and/or payment brand compliance. Provide presentations, demonstrations, advice and consultancy relating to systems and ancillary products. Evaluate to determine if business outcomes have been achieved. Follow up to ensure continuous improvement. Proactively expand existing and build new knowledge.

What Part Will You Play?

Delivers a range of simple to moderately complex technical training content and a clear understanding of given subject(s) by following course syllabus with little to moderate deviation.
Tailors content based on individual customer needs, as directed. Occasionally assists with simple design projects.
Provides basic cross-training and support for colleagues.
Contributes to on-site client support and training by providing basic advice relating to the applicable functionality of the system and ancillary products. Accompanies/supports higher level trainer/manager as needed; however, training could be single trainer led.

What Are We Looking For in This Role?

Minimum Qualifications

Bachelor's Degree
Relevant Experience or Degree in: Additional experience in lieu of degree will be accepted
Typically Minimum 2 Years Relevant Exp
Training delivery experience; relevant subject matter experience
* Bachelor's Degree is not essential

Preferred Qualifications

Typically Minimum 4 Years Relevant Exp
Experience of full training life cycle - analysis, design, delivery, evaluation; proficient in second language
Relevant Training certification.

What Are Our Desired Skills and Capabilities?

Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
Subject Matter Knowledge - Proficient in multiple products and technologies; good understanding of cross-functional dependencies
Training Delivery - Ability to dissect and transfer knowledge to diverse audiences
Training Design - Ability tailor training content to meet audience requirements

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

$62,000
The above represents the expected base salary for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Learning & Development Coordinator

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpay.com.

Original Job Description

Learning & Development Coordinator

Remote USA / Rochester, New York, USA

Product Training & Documentation

Full time

Global Payments

Job ID: R0066689

Description

Summary of This Role

What Part Will You Play?

Delivers a range of simple to moderately complex technical training content and a clear understanding of given subject(s) by following course syllabus with little to moderate deviation.
Tailors content based on individual customer needs, as directed. Occasionally assists with simple design projects.
Provides basic cross-training and support for colleagues.
Contributes to on-site client support and training by providing basic advice relating to the applicable functionality of the system and ancillary products. Accompanies/supports higher level trainer/manager as needed; however, training could be single trainer led.

What Are We Looking For in This Role?

Minimum Qualifications

Bachelor's Degree
Relevant Experience or Degree in: Additional experience in lieu of degree will be accepted
Typically Minimum 2 Years Relevant Exp
Training delivery experience; relevant subject matter experience
* Bachelor's Degree is not essential

Preferred Qualifications

Typically Minimum 4 Years Relevant Exp
Experience of full training life cycle - analysis, design, delivery, evaluation; proficient in second language
Relevant Training certification.

What Are Our Desired Skills and Capabilities?

Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
Subject Matter Knowledge - Proficient in multiple products and technologies; good understanding of cross-functional dependencies
Training Delivery - Ability to dissect and transfer knowledge to diverse audiences
Training Design - Ability tailor training content to meet audience requirements

Global Payments Inc. is an equal opportunity employer.

$62,000
The above represents the expected base salary for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Learning & Development Coordinator

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Learning & Development Coordinator

Edtech.com's Summary

Learning & Development Coordinator Full Description

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