Existing employer? Sign in
BankWest - South Dakota
Learning & Development Facilitator
Edtech.com's Summary
BankWest is hiring a Learning & Development Facilitator responsible for creating and facilitating training programs tailored to the organization's workforce needs. The role involves acting as a Performance Consultant to assess learning requirements, develop training materials, provide user support on technology systems, and collaborate across departments to enhance employee skills.
Highlights
- Act as a Performance Consultant to identify and address training needs across the company.
- Create and facilitate engaging training sessions that promote professional development and client independence.
- Maintain and evaluate ongoing training assessments to ensure consistency and effectiveness.
- Provide user training, technical support, and troubleshoot issues related to technology systems.
- Assist in developing and reviewing standard operating procedures for bank core systems.
- Stay current on adult learning trends and apply best practices to training programs.
- Collaborate with departmental counterparts on projects and participate in committees as needed.
- Require a Bachelor's Degree or equivalent experience/certifications, with at least 2 years in a related training or education role.
- Demonstrate strong skills in mentoring, communication, banking knowledge, software use, and regulatory compliance.
- Support BankWest's sales culture by contributing to increasing the bank's market presence.
Learning & Development Facilitator Full Description
Learning & Development Facilitator
Pierre, SD, USA
Full Time
Scope of Job:
The Learning & Development Facilitator is tasked with creating and facilitating robust training solutions to meet the ever-changing needs of the organization's workforce. This position will act as a Performance Consultant, interfacing with multiple levels of the company to determine Learning & Development needs. Overall, the Learning & Development Facilitator role is a key contributor who combines a successful and in-depth learning and talent development background with demonstrated strengths in course facilitation.
Primary Duties:
Acts as a Performance Consultant to identify training needs through establishing relationships and collaborating with resources across the company. Develops training to foster client independence and enhance professional career development.
Maintain a high level of energy, enthusiasm, and professionalism when facilitating classes to inspire and keep the audience engaged.
Develops and continually evaluates assessments of training discipline for the organization to proactively educate and ensure training in all areas is consistent and streamlined.
Identify and provide training/technical resources for team members raising the bar in knowledge expertise in their area of responsibility.
Provides user training, support and assistance on technology systems. Includes troubleshooting with users, supporting new technology implementation, release or functionality changes, and daily problem solving.
Reviews and assists in the development of "standard operating procedures" (SOPs) related to the use of bank core systems.
Stay up to date on the latest adult learning trends.
Secondary Duties:
Work as a team with departmental counterparts on planning and implementing assigned projects and products.
Participate on various committees and project teams as deemed appropriate by management.
Attend and actively participate in training offered.
Adhere to all applicable Policies and Procedures of the BankWest organization.
Community involvement is strongly encouraged.
Other duties as assigned.
Requirements
Education:
A Bachelor's Degree in a related field.
Applicable experience and/or related certifications may be considered in lieu of degree.
Experience:
2 years' experience in related field.
Experience in training and education.
Knowledge and Special Skills:
Ability to provide mentoring and coaching.
Exceptional writing, grammar and usage skills.
Knowledge in cross functional areas of Banking.
Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities.
Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service.
Strong interpersonal skills to ensure effective communication with external and/or internal customers.
Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description.
Knowledge of banking terminology and procedures.
Knowledge of BankWest products and services.
Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output.
Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards.
BankWest is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing BankWest's presence in their markets as appropriate.
Similar Jobs
Technical Trainer
Clarke Fire Protection Products
🇺🇸 Cincinnati, Ohio
Field Training Specialist
Dutch Bros Coffee
🇺🇸 Tempe, Arizona
Training Manager
Westinghouse Electric Company
🇺🇸 Hopkins, South Carolina
Technical Training Specialist
York Space Systems
🇺🇸 Greenwood Village, Colorado
Sr Sales Training Manager
GE HealthCare
🇺🇸 Remote - US
