Edtech.com's Summary

CEC is hiring a Learning & Development Facilitator to lead training initiatives for their Customer Experience Center. The role involves delivering instructor-led and virtual training sessions, designing curriculum, coaching employees, and collaborating with stakeholders to address skill gaps and enhance professional development.

Highlights

Facilitate instructor-led and virtual training programs for new and existing call center employees.
Design and maintain training materials, assessments, and curricula.
Conduct training needs assessments and coach individuals and teams on financial products and procedures.
Monitor and evaluate training effectiveness and update knowledge bases.
Collaborate with department leaders and Workforce Management to align training schedules with business needs.
Proficient with modern learning technologies; preferred experience with LMS, Articulate 360, and training authoring tools.
Bachelor's degree required or equivalent finance/call center experience; must have strong knowledge of Life Insurance and/or Annuity products.
Excellent facilitation, coaching, presentation, and communication skills required.
Compensation ranges from $20.67 to $38.46 per hour.
Must pass background check and adapt well to changing environments.

Learning & Development Facilitator Full Description

CEC Learning & Development Facilitator

Job Category: Human Resources

Requisition Number: CECLE004224

Full-Time
Hybrid
Hourly Range: $20.67 USD to $38.46 USD

Vermont Campus
One National Life Dr
Montpelier, VT 05604, USA

+1 more locations

Description

CEC Learning & Development Facilitator

Please note that we do not offer visa sponsorship for this position.

We are seeking a dynamic and experienced Professional Trainer to lead and support training initiatives for our Customer Experience Center (Call Center). This role is responsible for delivering impactful training sessions to new hires and current employees, including onboarding, refresher, and upskilling programs. The ideal candidate will be passionate about learning and development, with a strong ability to assess training needs, coach effectively, and support employees' professional growth.

Key Responsibilities:

Facilitate comprehensive training programs for new and existing Customer Experience Center employees through instructor-led and virtual instructor-led sessions utilizing a variety of delivery methods specific to adult learning, using instructional techniques and formats, such as role playing, simulations, team exercises, group discussions, and facilitation
Design, develop, and maintain engaging training materials, curriculum, knowledge checks, and assessments.
Conduct training needs assessments and create action plans to address skill gaps.
Coach individuals and teams to enhance performance and understanding of financial products, systems, and procedures.
Monitor, evaluate and record training activities and program effectiveness, recommending and developing alternative training methods to continually improve programs
Manage and update knowledge base content to ensure accuracy and accessibility.
Collaborate with department leaders, subject matter experts, and other stakeholders to identify and address training needs.
Stay current with industry trends, new technologies, and training methodologies to continuously improve training effectiveness.
Partner with Workforce Management teams to coordinate training schedules aligned with business needs.
Adapt training styles, tools, and delivery methods based on learner needs and operational priorities. Establish credibility with the audience by knowing the content area, providing relevant examples, and linking the material to the audience’s job experiences and challenges
Promote a positive, inclusive, and feedback-rich learning environment that encourages personal and professional development.
Support a culture of continuous learning and knowledge sharing across the department.
Perform all training duties, and all other duties as required

Job Requirements:

Bachelor’s degree required, or five years of specific-job related experience within a finance or call center environment may be substituted
Strong knowledge of Life Insurance and/or Annuity products required.
Strong facilitation, coaching, and presentation skills.
Demonstrated experience in instructional design and curriculum development.
Excellent communication skills with the ability to explain complex concepts clearly and concisely both verbally and in written format.
Ability to manage multiple projects and adjust to shifting priorities.
Proficient in using modern learning technologies, tools, and platforms.
Collaborative mindset with strong interpersonal and stakeholder engagement skills.
Passion for learning, personal development, and employee success. Comfortable delivering coaching and feedback to trainees.
Quickly masters training content; is resourceful in consulting subject matter experts and other resources (e.g., websites, manuals, literature) to add their content knowledge
Ability to readily adapt to an ever-changing environment
Thinks quickly on their feet; handle challenging questions and comments with poise and confidence
Willingness to perform other duties as assigned
Must be able to pass a background check

Preferred:

Experience with Learning Management Systems (LMS) and knowledge base tools.
Experience with training authoring platforms and tools such as Articulate 360, Rise, etc.
Certification in Training, Instructional Design, or Coaching

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Original Job Description

CEC Learning & Development Facilitator

Job Category: Human Resources

Requisition Number: CECLE004224

Full-Time
Hybrid
Hourly Range: $20.67 USD to $38.46 USD

Vermont Campus
One National Life Dr
Montpelier, VT 05604, USA

+1 more locations

Description

CEC Learning & Development Facilitator

Please note that we do not offer visa sponsorship for this position.

Key Responsibilities:

Facilitate comprehensive training programs for new and existing Customer Experience Center employees through instructor-led and virtual instructor-led sessions utilizing a variety of delivery methods specific to adult learning, using instructional techniques and formats, such as role playing, simulations, team exercises, group discussions, and facilitation
Design, develop, and maintain engaging training materials, curriculum, knowledge checks, and assessments.
Conduct training needs assessments and create action plans to address skill gaps.
Coach individuals and teams to enhance performance and understanding of financial products, systems, and procedures.
Monitor, evaluate and record training activities and program effectiveness, recommending and developing alternative training methods to continually improve programs
Manage and update knowledge base content to ensure accuracy and accessibility.
Collaborate with department leaders, subject matter experts, and other stakeholders to identify and address training needs.
Stay current with industry trends, new technologies, and training methodologies to continuously improve training effectiveness.
Partner with Workforce Management teams to coordinate training schedules aligned with business needs.
Adapt training styles, tools, and delivery methods based on learner needs and operational priorities. Establish credibility with the audience by knowing the content area, providing relevant examples, and linking the material to the audience’s job experiences and challenges
Promote a positive, inclusive, and feedback-rich learning environment that encourages personal and professional development.
Support a culture of continuous learning and knowledge sharing across the department.
Perform all training duties, and all other duties as required

Job Requirements:

Bachelor’s degree required, or five years of specific-job related experience within a finance or call center environment may be substituted
Strong knowledge of Life Insurance and/or Annuity products required.
Strong facilitation, coaching, and presentation skills.
Demonstrated experience in instructional design and curriculum development.
Excellent communication skills with the ability to explain complex concepts clearly and concisely both verbally and in written format.
Ability to manage multiple projects and adjust to shifting priorities.
Proficient in using modern learning technologies, tools, and platforms.
Collaborative mindset with strong interpersonal and stakeholder engagement skills.
Passion for learning, personal development, and employee success. Comfortable delivering coaching and feedback to trainees.
Quickly masters training content; is resourceful in consulting subject matter experts and other resources (e.g., websites, manuals, literature) to add their content knowledge
Ability to readily adapt to an ever-changing environment
Thinks quickly on their feet; handle challenging questions and comments with poise and confidence
Willingness to perform other duties as assigned
Must be able to pass a background check

Preferred:

Experience with Learning Management Systems (LMS) and knowledge base tools.
Experience with training authoring platforms and tools such as Articulate 360, Rise, etc.
Certification in Training, Instructional Design, or Coaching

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