AirPay
Training Specialist
🇺🇸 Hybrid - New York, NY
🕑 Full-Time
💰 $70K - $90K
💻 Learning & Development
🗓️ September 26th, 2025
Edtech.com's Summary
- Deliver virtual training sessions for new and existing dental clinic customers
- Customize training content based on customer workflows and tech savviness
- Collaborate with Customer Success and Product teams to stay updated and align training
- Track and report training metrics like attendance and engagement
- Create scalable training programs including webinars and self-paced courses
- 3-5 years experience in customer training, software education, or related roles
- Strong presentation, communication, and interpersonal skills
- Experience developing self-serve training materials such as videos and eLearning
- Competitive salary range of $70,000-$90,000
- Benefits include health, dental, vision insurance, equity, PTO, and lunch & learns
Training Specialist Full Description
Training Specialist
- Date Opened
- 09/19/2025
- Job Type
- Full time
- Industry
- Health Care
- Work Experience
- 4-5 years
- Salary
- $70,000-$90,000
- City
- New York
- State/Province
- New York
- Country
- United States
- Zip/Postal Code
- 10010
Job Description
At AirPay, we are on a mission to improve the consumer experience for dental patients. We are growing rapidly, partnering with top dental provider groups and insurance carriers. Our company is backed by top tier VC’s led by IA Ventures along with the founders of Flatiron Health, Clover Health, Shutterstock and more.
We are committed to delivering exceptional customer service and building lasting relationships with our users. We’re looking for a dynamic and motivated Customer Operations Associate to join our team and help us maintain our high standards of customer care.
About the Role:
As a Training Specialist, you will work directly with the thousands of dental clinics using AirPay software. In this role, you’ll be responsible for delivering engaging, effective training sessions that help our customers maximize the value of our software. You’ll collaborate with our Customer Success team to create and deliver training across product features & customized to specific customer workflows within revenue cycle. Your expertise will directly impact customer satisfaction, retention, and product adoption.
This is an in-person role based out of our New York City office, with flexibility for some remote work.
Key Responsibilities:
- Deliver virtual training sessions for new and existing customers
- Collaborate with customer success to understand value drivers for the customer, specific workflow needs, and to customize training as needed
- Customize training content to suit different customer segments, workflows, and use cases
- Tailor learning experiences for users with varying degrees of tech savvyness and to maximize effectiveness
- Track and report training metrics, including attendance, engagement, and knowledge retention, to evaluate program effectiveness.
- Support onboarding of new customers through structured training programs
- Collect feedback from training participants and use it to improve future sessions
- Collaborate with Product and Customer Success teams to stay updated on product changes
- Contribute to the development of scalable training programs (e.g., webinars, LMS, self-paced courses)
Requirements
- 3-5 years in customer training, software education, or a related role
- Strong interpersonal skills with a customer-first mindset and ability to build rapport with diverse audiences
- Strong presentation and communication skills; ability to explain complex ideas in simple terms
- Experience creating self-serve training content such as knowledge base articles, videos, or eLearning modules
- Adaptability and self-motivation; desire to work in a startup environment where roles may shift and we may encounter new and unfamiliar situations
- Strong work ethic. We are committed to excellence, so we work harder and smarter.
- Believes that work should be enjoyable. We are a close-knit team and care about having fun at work — we want you to feel the same.
- Mission-oriented with an interest in healthcare & fintech, and eager to be part of solving America’s healthcare crisis
- Based in NYC or willing to relocate, and able to work in the office at least 3 days a week.
- Competitive Compensation Packages
- Unlimited or “Responsible PTO” Structure
- Health, Dental, and Vision Insurance
- Equity
- Lunch & Learns
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