Overview:
Join our team at CoralTree Hospitality and play a pivotal role in shaping the future of our organization at Lake Nona Wave Hotel. As the Learning & Development Manager, you will embody our core values to create, coordinate, and implement innovative learning programs that empower our staff to reach new heights of excellence. You’ll be the driving force behind our commitment to quality and guest satisfaction, ensuring that every team member contributes to our success.
At CoralTree Hospitality, we're committed to enriching your career and life experiences through unparalleled benefits that support your personal and professional growth. Joining the CoralTree team means gaining access to an exceptional benefits package designed with you in mind. Join us and discover a workplace where your contributions are valued and rewarded every day.
- Explore Freely: Immerse yourself in our Team Member Travel Program, where you'll enjoy complimentary and discounted stays at CoralTree Hospitality properties, allowing you to explore new destinations effortlessly.
- Share the Experience: Enjoy UNLIMITED Friends and Family discounted rates, creating unforgettable memories together.
- Comprehensive Health Coverage: Take charge of your well-being through our pre-tax flexible benefit plan, covering healthcare and dependent care expenses, tailored to your needs. Our comprehensive medical, dental, vision, life, and disability benefits, including pet insurance ensures peace of mind for you, your family, and your furry companions.
- Build for the Future: Plan for tomorrow with our 401(k) plan, complete with a company match, empowering you to build financial security.
- Support When You Need It: Navigate life's challenges with confidence through our Employee Assistance Program, providing support when you need it most.
- Enriched Lifestyle: Enjoy a balanced lifestyle with paid vacation, sick days, and holidays, giving you time to recharge and celebrate with loved ones.
- Exclusive Discounts: Access team member discounts from top industry brands in travel, entertainment, and retail, including Apple, Live Nation, Samsung, Hertz, and more, making every day a little more extraordinary.
As a member of the Lake Nona Wave Hotel team, you'll also benefit from:
- Enhanced Wellness: Benefit from special rates at the Lake Nona Performance Club, enhancing your wellness journey.
- Culinary Delights: Indulge in discounts at Tavistock Group Restaurants, savoring culinary experiences at exceptional value.
- Complimentary, Convenience, and Comfort: Receive team member meals, uniforms, and parking, ensuring convenience and comfort during your workday.
Responsibilities:
- Create and deliver engaging, cutting-edge training modules and programs.
- Continuously assess training needs through rigorous analysis and feedback channels.
- Conduct training audits and provide recommendations for ongoing improvements.
- Proactively research and collaborate with external training resources to infuse fresh perspectives and expertise into our programs.
- Communicate our training strategies with enthusiasm, and consistently advise management on training matters.
- Conduct engaging new hire orientations that inspire new team members from day one.
- Educate new team members on our training tools, equipping them with strategies for continuous improvement.
- Champion the Roots of Service program throughout the properties, reinforcing our commitment to exceptional service.
- Facilitate strategic planning sessions, ensuring alignment with company goals and objectives.
- Lead and maintain Forbes service standards.
Qualifications:
- Experience leading Training & Development in a large, luxury resort or hotel.
- Clear understanding of the Forbes 5-star standards (previously 5-star certified)
- TIPS certified.
- Experience in Instructional Design a plus.
- Ability to command the room with executive presence.
- Computer literate with the ability to learn HRIS systems.
- Excellent communication, interpersonal, and presentation skills.
- Bilingual in English and Spanish.
As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:
- Group medical, dental, vision, life, and disability benefits.
- Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
- An employee assistance program.
- Paid time off/sick time.
- Participation in a 401(k) plan with a company match.
Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.
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