ACV Auctions
Learning & Development Manager
CRM
LMS
Edtech.com's Summary
ACV is hiring a Learning & Development Manager responsible for leading the L&D team and developing scalable onboarding, leadership development, and role-specific training programs aligned with organizational goals. The role involves managing the Learning Management System, improving employee performance through targeted learning initiatives, and collaborating across teams to ensure effective training delivery and compliance.
Highlights
- Lead and develop the Learning & Development team with coaching and professional growth strategies.
- Design and execute global onboarding, leadership development, and role-specific training programs.
- Manage Learning Management System (LMS) daily operations, content, and user support.
- Integrate innovative learning methods like microlearning and AI-driven tools to enhance engagement.
- Track and report on KPIs such as training ROI, employee engagement, and proficiency gains.
- Require 5+ years’ experience in Learning & Development, including 2 years in leadership.
- Proficiency with LMS and content authoring tools like Articulate, Captivate, or AI-driven video tools.
- Bachelor’s degree in Human Resources, Organizational Development, Education, or related field preferred.
- Preferred knowledge of the automotive industry and experience with internal CRM tools.
- Compensation range: $101,000 to $126,000 annually.
Learning & Development Manager Full Description
Learning & Development Manager
Req #5855
Buffalo, NY, USA
Job Description
If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.
Who we are:
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:
- Multiple medical plans including a high deductible, low cost health plan
- Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
- Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
- Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
- Employee Stock Purchase Program with additional opportunities to earn stock in the Company
- Retirement planning through the Company’s 401(k)
Who we are looking for:
The Manager of Learning & Development is a strategic leader responsible for driving impactful learning initiatives that align with organizational goals and accelerate employee performance. This role partners closely across the organization to identify development needs, design targeted programs, and build scalable solutions that support onboarding, continuous education, and leadership development.
This role leads and develops the L&D team, oversees company-wide onboarding and training operations, and ensures effective utilization of learning technologies, including the Learning Management System (LMS). The Manager is also responsible for integrating innovative learning approaches, improving time-to-value for new hires, and managing key operational processes such as training logistics, resource coordination, and program delivery.
What you will do:
- Partner across the People Team and the broader organization to ensure alignment of L&D initiatives to organizational goals.
- Refine and continuously develop and execute a comprehensive global learning and development strategy aligned with the organization’s goals
- Provide leadership to the L&D team, including strategies, vision, coaching, and professional development.
- Ensure scalable onboarding, leadership development, and role-specific training programs tailored for a global audience.
- Partner across the People Team in the development, refinement and execution of our global talent map and succession plan to drive long-term leadership bench strength.
- Create, update, and manage comprehensive training documentation across multiple departments to ensure consistency and effectiveness. Ensure training content stays current, relevant, and aligned with the organization’s processes
- Administer the Learning Management System (LMS) daily, including content management, user support, and cross-functional collaboration to ensure optimal use.
- Collaborate across the People Team to ensure the successful delivery of compliance training, both via LMS and in-person sessions.
- Coordinate and mobilize internal resources to guarantee the seamless execution of multiple concurrent projects.
- Ensure all projects are documented, completed on time, within scope, and adhere to budget constraints.
- Gather detailed project requirements, clarify objectives, and refine the execution strategy.
- Track and analyze project performance and intended outcomes to evaluate the achievement of both short-term and long-term goals.
- Develop and share comprehensive project plans with ACV Teammates to ensure alignment and transparency.
- Lead and communicate all major training initiatives, ensuring clear coordination and successful execution of sessions.
- Lead the end-to-end design and delivery of scalable onboarding, leadership development, and role-specific training programs tailored for a global audience.
- Monitor company participation and completion in both required and non-required training offerings to ensure compliance and growth.
- Integrate innovative learning approaches such as microlearning, AI-driven learning, and blended learning models to enhance the learner experience and engagement.
- Own the creation and facilitation of continuous education efforts, ensuring that we are leveraging internal tools and resources.
- Facilitate high-impact training sessions (both virtual and in-person) across various levels of the organization, ensuring high-quality knowledge transfer.
- Define and track Key Performance Indicators (KPIs) such as training ROI, employee engagement scores, and proficiency gains to measure and report on program effectiveness.
- Perform additional duties as assigned and/or required.
What you will need:
- Ability to read, write, speak, and understand English.
- Bachelor’s degree in Human Resources, Organizational Development, Education, or a related field and/or equivalent professional experience.
- 5+ years of experience in Learning & Development, with at least 2 years in a management or leadership capacity.
- Full-Cycle Expertise: Proven track record in both Instructional Design (content creation) and Live Facilitation (delivery).
- Strong technical proficiency with Learning Management Systems (LMS) and modern content authoring tools (e.g., Articulate, Captivate, or AI-driven video tools).
- Exceptional communication and stakeholder management skills; able to act as an internal consultant for department heads and technical teams.
- Demonstrated ability to manage multiple high-priority projects in a fast-paced, global environment.
- An understanding of the automotive industry is preferred
- Strong analytical, communication, facilitation, and presentation skills.
- Proven experience designing and delivering training programs
- Experience with internal CRM tools
Working Conditions:
- Remote/In-Office: Prefer Buffalo Based, Hybrid role
- Time spent traveling for work Up to 20%
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Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling
At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
For information on our collection and use of your personal information, please see our Privacy Notice.
No immigration or work visa sponsorship provided for this position.
Compensation: The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skill set, location, business needs, market demands, and other factors as permitted by law.
Job Details
Job Family
People & Culture
Job Function
Learning & Development (Training)
Pay Type
Salary
Hiring Min Rate
101,000 USD
Hiring Max Rate
126,000 USD
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