LEARNING & DEVELOPMENT MANAGER - NAM
TTC Tour Brands - Hybrid - Costa Mesa, CA • P&C
Job Type
Full-time
Description
ABOUT US
Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’ ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.
OUR VALUES
• Driven by service
• An inherent passion for travel
• Commitment to our customers and to our people
• Commitment to social responsibility and our 5-year sustainability strategy
POSITION SUMMARY
We’re looking for a Learning & Development leader to drive regional initiatives across North America. This role partners with senior leadership and People & Culture to design, deliver, and measure impactful L&D programs—from onboarding and leadership development to succession planning and performance management. You’ll manage our LMS (Litmos), report on learning ROI, and ensure alignment between global strategy and local workforce needs. The ideal candidate brings strong facilitation, instructional design expertise, and proven experience shaping learning strategies that enable business growth.
Requirements
KEY RESPONSIBILITIES
- Developing & executing regional L&D initiatives in line with wider People strategy.
- Collaborating with key stakeholders to assess training needs of local workforce.
- L&D Program design and delivery including TTC Induction, Leadership, Mentorship, Professional Development etc.
- Business Partnership to Senior Leadership within North America, ensuring local needs are supported and trends are identified within the global matrix.
- Ensuring alignment with global L&D strategies and local workforce requirements.
- Partner with P&C to ensure Performance Management processes are implemented, reported and actioned across the region, including performance reviews, talent reviews and succession planning.
- Report on key learning metrics, demonstrating ROI on learning activations.
- Managing budgets and resources for training programs.
- Management and optimisation of Learning Management System (Litmos).
ROLE SUCCESS CRITERIA
- High level facilitation skills to deliver effective and engaging presentations and training sessions (F2F and online), to participants of diverse learning styles.
- Instructional Design – Digital/Live Learning tools in line with modern learning principles
- Strong interpersonal skills; Ability to effectively communicate and influence at all organisational levels.
- Business Partnership and Commercial focus to align development activities to business needs
- Action-Oriented to target and achieve results and meet deadlines.
- Ability to plan and organise to develop detailed training plans aligned with company goals
- Internal & External Customer-centricity.
KEY INDIVIDUAL TRAITS
- Adaptability: Demonstrates the ability to adjust effectively to changing environments, priorities, and challenges. Embraces new ideas and approaches with flexibility and openness
- Collaborative: Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment.
- Curiosity: Driven by lifelong learning, actively seeks new knowledge, skills, and perspectives to enhance performance and personal growth. Embraces continuous learning as a core value.
YOUR EXPERIENCE AND EXPERTISE
- Tertiary Qualifications in HR, L&D, OD, Learning Design etc. - Highly regarded
- Minimum 7 years developing and delivering training in corporate environment
- Psychometric and Coaching Accreditation – Highly Regarded
- Instructional Design experience essential – live, online, digital tools
SALARY DESCRIPTION - $90,000 - $110,000
The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state, or local laws or ordinances.
The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!