Technical & Instructional Trainer

🇺🇸 Remote - Dallas, TX

🕑 Full-Time

💰 TBD

💻 Learning & Development

🗓️ October 13th, 2025

CRM

Edtech.com's Summary

Fairway Corp is hiring a Technical & Instructional Trainer. The role involves developing, documenting, and delivering comprehensive training materials and sessions on multiple software platforms to enhance system adoption and operational efficiency across various company departments.

Highlights

Develop and provide training on RealGreen, ServiceTitan, NICE, Sage Intacct, Zoho, and other CRM/ERP systems.
Manage system documentation and version control.
Conduct training needs assessments and evaluate training effectiveness.
Create instructional materials including guides, e-learning videos, and process documentation.
Deliver live and virtual training sessions to office, field, call center, operations, and leadership teams.
Collaborate with system leads and managers to keep training content up-to-date.
Support new system releases and upgrades with communication and training.
Experience in technical system design, data management, and instructional training required.
Proficient in workflow mapping and training design tools and strong communication skills.
Experience in multi-brand, service-based operations with field and call center environments across multiple locations.

Technical & Instructional Trainer Full Description

Technical & Instructional Trainer
Dallas, TX

Description

Fairway Corp, a leading provider of residential exterior home services and a Morgan Stanley Capital Partners portfolio company, is seeking an experienced Technical and Instructional Trainer to join our growing team. We deliver essential services like weed control and fertilization, alongside complementary offerings such as irrigation, pest control, and tree and shrub maintenance.

This position is responsible for developing, documenting and providing all training material and performing companywide training— including RealGreen, ServiceTitan, NICE, Sage Intacct, and Zoho and additional platforms —to ensure successful adoption and operational efficiency.

· Support implementation, testing, and optimization of RealGreen, ServiceTitan, NICE, Sage Intacct, Zoho, and related CRM/ERP systems.

· Manage version control and maintain a structured system documentation library.

· Conduct training needs assessments across departments to identify system knowledge gaps.

· Develop instructional materials such as training guides, quick reference sheets, e- learning videos, and process documentation.

· Deliver live and virtual training sessions to office, field, call center, operations, and leadership teams.

· Collaborate with system leads and business managers to ensure training content reflects current configurations and processes.

· Evaluate training effectiveness through feedback, performance metrics, and user adoption rates.

· Maintain an accessible repository of learning materials for ongoing user reference.

· Support new system releases, upgrades, or process changes with appropriate communication and training rollouts.

Requirements

· Must have experience in technical system design, data management, and instructional training.

· Strong understanding of multi-platform integrations

· Proficiency in workflow mapping tools and training design tools.

· Excellent communication, documentation, and presentation skills.

· Demonstrated ability to translate complex technical processes into clear, user-friendly learning content, along with training said users

· Experience in service-based or multi-brand environments with field and call center operations, we currently have over 35 locations across 10+ States.

Other Notes:

- Travel expected to be at other locations up to 25%. You will work remotely otherwise

Original Job Description