ServiceMaster® Brands
Learning & Development Program Manager
🇺🇸 Remote - US
🕑 Full-Time
💰 $75K - $95K
💻 Learning & Development
🗓️ June 4th, 2025
Storyline
Edtech.com's Summary
ServiceMaster is hiring a Learning & Development Program Manager. This role is responsible for designing and delivering training programs for the Merry Maids network, supporting both evergreen and initiative-based learning needs through instructional design, facilitation, and change management. The Program Manager will collaborate with leaders and experts to create engaging learning experiences that drive behavior change and align with organizational goals.
Highlights
- Design and improve role-based and initiative-based training programs.
- Deliver training content across various formats, including eLearning and instructor-led training.
- Facilitate virtual and in-person sessions for the Merry Maids network.
- Lead "Train the Trainer" initiatives.
- Analyze training effectiveness using performance metrics.
- 5+ years of experience in large-scale learning and development projects.
- Proficient in Word, PowerPoint, Adobe Illustrator, Adobe Captivate, and Articulate 360.
- Bachelor’s degree in Instructional Design, Business, Human Resources, or related field.
- Compensation: $75,000 - $95,000 plus bonus.
- Ability to travel up to 50%.
Learning & Development Program Manager Full Description
Learning & Development Program Manager
Full Time
Professional
Remote, TN, US
We’re growing! And adding a NEW position to the team!
Ready to be a part of something exciting?
We are growing at ServiceMaster and adding a brand-new position to our team! As a company that embraces the behavior “Act With Agility”, we pride ourselves on staying nimble, continuously learning, and taking smart risks to drive innovation and achieve lasting success. This is your chance to step into an exciting role and be part of a team that thrives on adapting, evolving, and delivering results. Ready to shape the future with us? Let’s get started!
What We Offer:
- Medical, Dental, and Vision start the first day of the month following your date of hire
- 401 (k) match
- 15 days paid time off and paid holidays, including 2 floating holidays
- Career growth and advancement
Learning & Development Program Manager:
We are searching for a Learning & Development Program Manager to be a strategic partner and hands-on practitioner responsible for designing, delivering, and driving adoption of impactful training programs across the Merry Maids network. In this role you will blend instructional design expertise, facilitation skills, and change management leadership to support both evergreen and initiative-based learning needs, including new owner onboarding, role-specific development, and the implementation of new business processes.
The Program Manager collaborates closely with brand leaders and subject matter experts to build engaging, data-informed learning experiences that foster behavior change, improve performance, and align with organizational goals. This individual also contributes to broader engagement strategies through regional events, annual conferences, and network training councils—positioning training as a core driver of growth and innovation.
What you will do:
- In partnership with brand and business leaders, design, develop, and continuously improve evergreen role-based training programs (e.g., new owner, manager, front-line staff) as well as initiative-based programs for new business processes.
- Review, update, and maintain training materials and job aids, including SOPs, the Operations Manual, and other supporting documentation to ensure accuracy and relevance.
- Deliver engaging, scalable training content across multiple formats—self-paced eLearning, instructor-led training, virtual classrooms, and blended learning models.
- Facilitate virtual and in-person training sessions, including webinars, onboarding, workshops, and continuing education for the Merry Maids network.
- Lead “Train the Trainer” initiatives to deploy training through local teams effectively.
- Serve as an advisor on change management to support behavior change and increase adoption of new processes and training tools.
- Track, measure, and report on training adoption, attendance, utilization, and effectiveness, using engagement data and performance metrics to inform improvements.
- Drive and support the use of training resources by identifying and removing adoption barriers, marketing new programs, collecting feedback, and sharing success stories.
- Collaborate on the design and facilitation of regional and annual conference training frameworks and content to drive engagement and behavior change (e.g., supporting network content submission for local websites).
- Partner with internal stakeholders to support or eventually lead the Training Council (currently managed by Melissa), including its monthly commitments.
- Continuously research and implement innovative tools, gamification strategies, and training apps to enhance engagement and knowledge retention.
- Champion a culture of learning and continuous improvement across the organization.
What you will bring:
- Proven experience designing structured learning plans and training programs with measurable outcomes drawing from strong understanding of adult learning principles, instructional design methodologies, gamification, and blended learning.
- Excellent facilitation skills for both in-person and virtual audiences, with the ability to adapt delivery to different learning styles.
- Skilled in change management and able to serve as a trusted advisor to guide adoption and behavior change through strong interpersonal and communication skills, capable of influencing stakeholders and fostering collaboration.
- Data-driven mindset; able to analyze performance and adoption metrics to demonstrate training impact.
- Strong project management skills with a proven ability to manage multiple initiatives and stakeholders.
- 5+ years of experience owning the creation of large-scale learning and development projects through all phases including scoping/assessment, design, implementation, and impact measurement across multiple modalities for a large organization.
- Experience with building and facilitating in-person and live learning events that drive measurable behavior change.
- Strong preference of experience in the franchise or retail industry and/or deep understanding of small business ownership concepts.
- Proficient in Word, PowerPoint, Adobe Illustrator, Adobe Captivate, and Articulate 360 (including Storyline and Rise).
- Bachelor’s degree in Instructional Design, Business, Human Resources, or a related field.
- Ability to travel up to 50%, with heavier travel during onboarding and early employment. Includes visits to Memphis, regional locations, and training sites.
Compensation Details:
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At SMB, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $75,000 - $95,000 plus bonus
Work Location: This role can be remote and can be based anywhere in the U.S., excluding Los Angeles County.
Work Location: This role can be remote and can be based anywhere in the U.S., excluding Los Angeles County.
About ServiceMaster Brands
ServiceMaster® Brands® is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, ServiceMaster BioClean®, Merry Maids®, TWO MEN AND A TRUCK®, TWO MEN AND A JUNK TRUCK®, and Indoor Science.
While each brand maintains a distinct identity, we share a commitment to our vision to Become the most admired brand in each industry we serve. Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute.
We live by our purpose to Be there when you need us™. This extends to our team members, where we are dedicated to our team’s growth, well-being, and success- every step of the way.
ServiceMaster Brands is headquartered in Atlanta, Georgia.
Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more.
It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process at weacknowledge@servicemaster.com
California Applicants:
Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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