Cirrus
Learning & Development Specialist
🇺🇸 Knoxville, TN
🕑 Full-Time
💰 TBD
💻 Learning & Development
🗓️ May 2nd, 2025
Edtech.com's Summary
Cirrus Aircraft is hiring a Learning & Development Specialist. The role involves creating and conducting impactful training initiatives to support world-class customer service training, working alongside the Sr. Learning & Development Specialist. Key responsibilities include facilitating development programs, creating instructional videos, and measuring learning initiatives for improvements.
Highlights
- Main responsibilities include facilitating development programs and creating instructional content.
- Requires proficiency with MS Office Suite and experience in a digital learning media environment.
- Compensation details are not specified, but benefits include a 401(k) plan and comprehensive health coverage.
- Essential qualifications include a bachelor's degree and 5+ years of training experience.
- Strong project management, creativity, and communication skills are required.
- Travel requirements are estimated at 50%, with possible international travel.
- Offers tuition reimbursement and career development opportunities.
- Benefits include generous PTO and employer-paid insurance coverages.
- Access to partner and marketplace discounts.
- Company vehicle driving requirements estimated at 5%.
Learning & Development Specialist Full Description
Learning & Development Specialist - Cirrus Experience
Job Category: Customer Support
Requisition Number: LEARN010949
Full-Time
On-site
Knoxville, TN
110 Tyson Blvd
Suite 201
Alcoa, TN 37701, USA
110 Tyson Blvd
Suite 201
Alcoa, TN 37701, USA
Job Details
Description
Cirrus Aircraft’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at cirrusaircraft.com.
Job Summary
The Learning and Development Specialist is a creative-minded individual who will be an essential part of development and training for our world-class customer service training. The. Learning Specialist works in an supportive capacity to the Sr. Learning & Development Specialist in developing effective learning solutions and opportunities towards business objectives, Authorized Network performance, and employee development. The Learning Specialist is responsible for conducting impactful learning initiatives using a variety of experiences - in-person training classes, live and recorded webinars, on-demand videos and virtual classroom sessions.
Duties and Responsibilities/Essential Functions
- Embodies the consistent and effective use of the Cirrus Service essentials.
- Supports the Cirrus World Class customer experience standardization and training within Cirrus and across the Cirrus authorized network.
- Facilitates and delivers development programs via classroom, webinar, or other virtual environments in an engaging manner that is inclusive of various adult learning styles.
- Assists in the creation of instructional videos, webinars, & presentations for HR related initiatives, such as onboarding, safety procedures, career development, employer branding, etc.
- Assists in creation of instructional videos, webinars, presentations & supporting documents for guest service-related initiatives, such as onboarding, career development, employer branding, etc.
- Conducts measurements of learning initiatives, programs, and materials; recommends improvements and adjustments to increase learning engagement and retention
- Regular, reliable and predictable attendance.
- Travel Requirements estimated at 50%, including the potential need to travel internationally.
- Company vehicle driving requirements estimated at 5%; must have driver’s license and acceptable driving record.
Qualifications
- Bachelor’s degree in business, hospitality management, education, human resources, aviation or related area
- 5+ years’ experience in presenting, facilitating, and leading training
- Strong project management skills
- Proven creativity with experience in education
- Strong written and verbal communication including facilitation skills
- Knowledgeable in traditional and modern learning techniques
- Knowledgeable in digital learning media (infographic, training videos, etc.)
- MS Office Suite proficient, Apple platform environment experience preferred
- Ability to demonstrate sound judgement and effective communication skills (written and verbal).
- Ability to effectively manage stress, including competing work demands and multiple projects at the same time.
- Training certifications a plus including personality systems (D.I.S.C. , Myers Briggs, Strength Finders,etc.)
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Drives Results: Consistently achieves results, even under tough circumstances.
- Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
- Tech Savvy: Anticipates and adopts innovations in business-building digital and technology applications.
- Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.
- Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
Cirrus provides a range of exciting benefits, including:
- 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting.
- Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
- Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
- Free Health Tracking: With rewards for meeting health goals.
- Generous PTO: 120 hours accrued within the first year.
- Employee Referral Bonus: For referring talented candidates.
- Career Development: Tuition reimbursement and professional growth opportunities.
- Exclusive Discounts: Access to partner and marketplace discounts.
- Community & Engagement: Company and employee clubs at various locations.
These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.
Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.
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