Edtech.com's Summary

Westerra Credit Union is hiring a Learning & Development Specialist. This role involves delivering engaging learning experiences to support employee growth and business success, facilitating both in-person and virtual training, and coordinating onboarding and professional development initiatives. The position is geared toward individuals who enjoy presenting and engaging with learners through training and real-world application.

Highlights

Facilitate instructor-led and virtual training sessions on onboarding, systems, soft skills, and policies.
Create an inclusive and interactive learning environment.
Proficient with MS Office Suite and project management tools like Trello.
Salary ranges from $23.89 to $29.86 per hour, with eligibility for a self-funding reward plan.
2+ years of experience in learning delivery or a member-facing credit union role required.
Exposure to learning management systems and virtual training platforms preferred.
Strong communication and presentation skills are essential.
Benefits include health and dental plans, paid time off, and 401(k) matching.

Learning & Development Specialist Full Description

Learning & Development Specialist

Regular Full-Time

Denver, CO, US

Salary Range:

$23.89 To $29.86 Hourly

Why Westerra?
Here at Westerra Credit Union, every employee counts. Our teams are made up of high-performing individuals committed to being HONORABLE, INVENTIVE, and CURIOUS – qualities that make us GREAT! Each person brings their authentic self to work every day, and we want you to feel comfortable being YOU.

All of our team members work towards a shared purpose: to teach one another to prosper. We strive to be a modern financial community where we all truly belong, both for our employees and the members we serve. We look forward to seeing how you will contribute to this purpose by positively impacting our members’ lives through personal attention, financial education, community engagement, and more. This is true for every role, as we believe that we are all member-facing.

Founded by schoolteachers in 1934, we are a learning organization at our core. We embed a growth mindset in our employees, ensuring that we all prosper together! If you’re ready to make an impact and join a community where you can grow, belong, and thrive, we encourage you to apply today and help shape the future of Westerra!

What is the role?
As a Learning & Development Specialist within our Corporate Learning & Development team, you’ll play an important role in delivering engaging learning experiences that support employee growth and drive business success. You’ll facilitate in-person and virtual training sessions, support onboarding and professional development, and help ensure a positive learning environment for all participants. This role is ideal for someone who enjoys presenting, connecting with others, and helping people learn, even if they’re just starting out in their training career.

What will be expected of me?

Training Delivery

Facilitate instructor-led training (ILT) and virtual instructor-led training (vILT) sessions across topics such as onboarding, systems, soft skills, and company policies.
Create a welcoming, inclusive, and interactive learning environment that encourages participation and engagement.
Use provided materials (e.g., slide decks, guides, videos) to deliver training consistently and accurately.
Adapt facilitation techniques to suit different learning styles and group dynamics.
Coordinate and facilitate Westerra’s bi-weekly New Employee Orientation

Training Support

Answer participant questions and provide guidance during and after training sessions.
Observe learner understanding and adjust delivery pace or style as needed.
Encourage learners to apply what they’ve learned on the job and connect training to real-world tasks.

Training Logistics & Coordination

Prepare training rooms, materials, and technology in advance of sessions (in-person and virtual).
Track attendance, manage sign-ins, and collect participant feedback.
Support scheduling, registration, and post-training follow-ups as needed.

Continuous Improvement

Gather and share feedback on training content and delivery with the instructional design team.
Identify common learner challenges and suggest ideas to improve training experiences.
Participate in facilitator development sessions and peer coaching to strengthen your skills.

Training Analysis, Design & Development

Collaborate with the Learning Design team as a Subject Matter Expert (SME) to develop end-to-end learning plans, learning curriculum, blended learning programs, digital learning, course content and class materials
Keep facilitator and participant guides current to ensure consistency and enable seamless handoffs to backup facilitators when needed.

Learning Management System (LMS) Administration

Enroll participants in assigned learning activities through the LMS and ensure accurate learner records.
Monitor and track attendance and course completions; generate reports as needed to support learning operations.
Support maintenance of training content within the LMS to ensure accuracy and accessibility for learners.

Will I have Direct Reports? No

What am I bringing?

Experience/Education:

2+ years of experience delivering learning in a professional environment using multi-media methods or 2+ years’ experience serving in a member-facing role within a credit union using Symitar
Proficient with MS Office Suite of Products (MS Word, Excel, PowerPoint)
Proficient in managing projects and collaboration tools (e.g. Trello)
Experience delivering presentations, leading group discussions, or facilitating meetings preferred
Exposure to learning management systems (LMS) or virtual training platforms (e.g., Zoom, MS Teams) preferred
Knowledge on the four levels of training evaluation (Kirkpatrick model) preferred

Skills and Abilities:

Strong communication and presentation skills, with the ability to explain concepts clearly and confidently.
Comfortable speaking in front of groups and leading discussions (even with limited facilitation experience).
Positive, energetic, and approachable demeanor that helps create a supportive learning environment.
Active listening and interpersonal skills to connect with learners and respond to their needs.
Basic understanding of adult learning principles or a willingness to learn them through on-the-job experience.
Ability to use standard office and virtual meeting tools (e.g., PowerPoint, Zoom, Microsoft Teams).
Highly organized with attention to detail in managing schedules, materials, and training logistics.
Willingness to receive coaching and feedback to continuously improve facilitation skills.
Dependable and professional, with a strong sense of accountability and follow-through.
Ability to meet challenges with resourcefulness and innovative ideas
Must be able to work in a collaborative team environment
Can be accountable for the completion of assigned tasks and projects with supervision.

What is the work environment like, and are there physical requirements for this role?

Office/Hybrid (work from home) environment – 2 days in office per week
Works primarily at desk
Occasional travel within the Denver Metro Area may be required, primarily to coordinate and conduct learning efforts at Westerra branches

Salary: In addition to the starting hourly rate of $23.89-$29.86 this role is also eligible for Westerra’s self-funding reward plan. This plan pays out a cash incentive annually if Westerra hits specific criteria tied to financial goals and this role has a direct impact on the outcome of those results!

What are some of our benefit offerings?

Three health plans through UMR that offer a variety of coverage options, including HSA and FSA options
Two dental plans through Delta Dental
Basic life and AD&D insurance, short-term disability and long-term disability
20+ days of paid time off (PTO) per year
Anniversary time off that consists of 1+ days of paid leave for each anniversary year (PLAY)
16 hours of volunteer time off (VTO) per year
11+ paid holidays
401(k) that includes up to 6% match
Up to $5250 per year for educational reimbursement
4 weeks of paid parental leave
Mental health resources including an Employee Assistance Program (EAP)
Individualized learning and development programs

Please note, applications will be accepted until at least June 10, 2025.

Original Job Description

Learning & Development Specialist

Regular Full-Time

Denver, CO, US

Salary Range:

$23.89 To $29.86 Hourly

Facilitate instructor-led training (ILT) and virtual instructor-led training (vILT) sessions across topics such as onboarding, systems, soft skills, and company policies.
Create a welcoming, inclusive, and interactive learning environment that encourages participation and engagement.
Use provided materials (e.g., slide decks, guides, videos) to deliver training consistently and accurately.
Adapt facilitation techniques to suit different learning styles and group dynamics.
Coordinate and facilitate Westerra’s bi-weekly New Employee Orientation

Training Support

Answer participant questions and provide guidance during and after training sessions.
Observe learner understanding and adjust delivery pace or style as needed.
Encourage learners to apply what they’ve learned on the job and connect training to real-world tasks.

Training Logistics & Coordination

Prepare training rooms, materials, and technology in advance of sessions (in-person and virtual).
Track attendance, manage sign-ins, and collect participant feedback.
Support scheduling, registration, and post-training follow-ups as needed.

Continuous Improvement

Gather and share feedback on training content and delivery with the instructional design team.
Identify common learner challenges and suggest ideas to improve training experiences.
Participate in facilitator development sessions and peer coaching to strengthen your skills.

Training Analysis, Design & Development

Collaborate with the Learning Design team as a Subject Matter Expert (SME) to develop end-to-end learning plans, learning curriculum, blended learning programs, digital learning, course content and class materials
Keep facilitator and participant guides current to ensure consistency and enable seamless handoffs to backup facilitators when needed.

Learning Management System (LMS) Administration

Enroll participants in assigned learning activities through the LMS and ensure accurate learner records.
Monitor and track attendance and course completions; generate reports as needed to support learning operations.
Support maintenance of training content within the LMS to ensure accuracy and accessibility for learners.

Will I have Direct Reports? No

What am I bringing?

Experience/Education:

2+ years of experience delivering learning in a professional environment using multi-media methods or 2+ years’ experience serving in a member-facing role within a credit union using Symitar
Proficient with MS Office Suite of Products (MS Word, Excel, PowerPoint)
Proficient in managing projects and collaboration tools (e.g. Trello)
Experience delivering presentations, leading group discussions, or facilitating meetings preferred
Exposure to learning management systems (LMS) or virtual training platforms (e.g., Zoom, MS Teams) preferred
Knowledge on the four levels of training evaluation (Kirkpatrick model) preferred

Skills and Abilities:

Strong communication and presentation skills, with the ability to explain concepts clearly and confidently.
Comfortable speaking in front of groups and leading discussions (even with limited facilitation experience).
Positive, energetic, and approachable demeanor that helps create a supportive learning environment.
Active listening and interpersonal skills to connect with learners and respond to their needs.
Basic understanding of adult learning principles or a willingness to learn them through on-the-job experience.
Ability to use standard office and virtual meeting tools (e.g., PowerPoint, Zoom, Microsoft Teams).
Highly organized with attention to detail in managing schedules, materials, and training logistics.
Willingness to receive coaching and feedback to continuously improve facilitation skills.
Dependable and professional, with a strong sense of accountability and follow-through.
Ability to meet challenges with resourcefulness and innovative ideas
Must be able to work in a collaborative team environment
Can be accountable for the completion of assigned tasks and projects with supervision.

What is the work environment like, and are there physical requirements for this role?

Office/Hybrid (work from home) environment – 2 days in office per week
Works primarily at desk
Occasional travel within the Denver Metro Area may be required, primarily to coordinate and conduct learning efforts at Westerra branches

What are some of our benefit offerings?

Three health plans through UMR that offer a variety of coverage options, including HSA and FSA options
Two dental plans through Delta Dental
Basic life and AD&D insurance, short-term disability and long-term disability
20+ days of paid time off (PTO) per year
Anniversary time off that consists of 1+ days of paid leave for each anniversary year (PLAY)
16 hours of volunteer time off (VTO) per year
11+ paid holidays
401(k) that includes up to 6% match
Up to $5250 per year for educational reimbursement
4 weeks of paid parental leave
Mental health resources including an Employee Assistance Program (EAP)
Individualized learning and development programs

Please note, applications will be accepted until at least June 10, 2025.

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