Learning & Development Specialist

Learning & Development Specialist

• Coordinate multiple Performance and Learning & Development initiatives from planning through execution, maintaining clear workplans, timelines, owners, dependencies, and follow-up actions.
• Provide hands-on logistical and operational support for live, virtual, and hybrid programs, including scheduling, enrollment, materials, facilitator preparation, technology, and post-program follow-up.
• Create repeatable processes, templates, trackers, and resources that improve quality, reduce administrative burden, and allow programs to scale.

• Help lead the planning and delivery of new-hire orientation and onboarding, creating a welcoming, engaged experience and ensuring new employees receive the information, connections, and support they need to ramp up quickly.
• Coordinate onboarding logistics across new hire profiles and offices, partnering with Talent Acquisition, HR, IT, Office Managers and other stakeholders to ensure a cohesive employee experience.
• Maintain and improve onboarding and learning content, resources, facilitator materials, and program documentation so information remains accurate, current, and easy to use.

• Support the execution of Keystone’s biannual performance review process through disciplined coordination, data management, communications, and follow-through.
• Maintain accurate trackers and records, monitor deadlines and completion, and proactively follow up with employees, managers, and leaders to keep processes on track.
• Help develop practical tools, templates, FAQs, and guidance that make performance and development expectations easier for employees and managers to understand and apply.

• Draft clear, polished, audience-appropriate communications across email, Slack, presentations, guides, and other channels.
• Serve as a responsive, service-oriented point of contact for program questions, resolving issues directly where possible and escalating thoughtfully when needed.
• Coordinate closely with HR, Talent Acquisitions, Staffing, Facilities & Administration, IT, business leaders, subject-matter experts, and external partners to move shared work forward.

• Collect and maintain high-quality program data, including participation, completion, feedback, assessment results, and other measures of reach and effectiveness.
• Analyze quantitative and qualitative feedback, identify themes, and translate findings into concise summaries and actionable recommendations.
• Develop dashboards, reports, and executive-ready materials that communicate progress, outcomes, risks, and opportunities for improvement.
• Continuously look for ways to improve the employee experience, strengthen adoption, streamline delivery, and increase the impact of Performance Culture and Learning & Development programs.

• 2+ years of relevant professional experience in talent, learning and development, HR, program management, consulting, operations, communications, or a related field.
• A highly proactive, resourceful, and energetic working style—you see what needs to be done, take initiative, and reliably carry work across the finish line.
• Strong project management and organizational skills, with exceptional attention to detail and the ability to manage multiple priorities, deadlines, and stakeholders simultaneously.
• Excellent written and verbal communication skills, with the judgment to tailor messages for different audiences and levels of the organization.
• Confidence working with data, spreadsheets, surveys, and reporting, along with the ability to turn information into clear insights and recommendations.
• Strong relationship-management and customer-service skills, with a collaborative, low-ego approach and a willingness to pitch in wherever needed.
• Comfort operating in a fast-paced, evolving environment where priorities can shift and not every process is fully built.
• Sound judgment and discretion when handling confidential employee, performance, and business information.
• A continuous improvement mindset, intellectual curiosity, and genuine enthusiasm for helping people learn, perform, and grow.