NASS
Learning & Development Training Academy Director
Edtech.com's Summary
NASS USA is hiring a Learning & Development Training Academy Director. The Director manages a multi-million dollar Technology Hub, overseeing technical research and support strategy, training center operations, and coordinating marketing, sales, and customer activities. The role involves initial planning and buildout of infrastructure as well as ongoing event management and technical support leadership.
Highlights
- Manage technical infrastructure and utilization of training facilities.
- Create and implement business plans for the Technology Hub, including revenue development and cost management.
- Collaborate with Marketing and HR to promote facility appearance and usage to customers and potential candidates.
- Facilitate customer technical support initiatives and coordinate events with Sales and Operations.
- Oversee virtual and remote technical support for field technicians using real-time troubleshooting technologies.
- Lead research and development for next-generation remote technical support technologies such as AR, AI, and VR.
- Direct experience required in Facilities Management, preferably for training facilities.
- Bachelor’s degree in Engineering, Technology, Learning, or related field required; Master’s or MBA is a plus.
- Technical knowledge of the Power Industry and exposure to technology-based research and support are needed.
- Generous benefits package includes competitive pay, career path planning, tuition reimbursement, medical/vision/dental, 401(k) match, and referral bonuses.
Learning & Development Training Academy Director Full Description
Overview:
Job Title: Learning & Development Training Academy Director
About The Company:
We care about our employees and offer a generous benefits package including:
- Competitive pay
- Career Path Planning
- Incentives for Professional Certifications
- Competitive Per Diem
- Referral Bonuses
- Tuition Reimbursement
- Medical, vision, and dental benefits
- 401k with company match
Job Summary:
The Director serves as the Facility General Manager of a multi-million dollar Technology Hub consisting of state-of-the art training, technology research and remote Technical Support operations, and meeting facilities for internal/external events.
This role includes setting the Technical Research & Support strategy for the company, overseeing the planning and day-to-day operations for a world-class training center and coordinating Marketing, Sales and Customer activities.
Initial responsibilities will entail planning, buildout and startup of physical infrastructure. Ongoing accountabilities will involve training/event management, facilities management, Technical Research & Support strategy and operations.
Responsibilities:
- Training Facilities: Manage the technical infrastructure and coordinate utilization of training facilities.
- Strategy: Create and deploy an overall business plan for the Technology Hub, including utilization metrics, operating cost and development of revenue streams.
- Marketing/Branding: Partner with Marketing and HR/Recruiting on facility appearance and use to help “market” Voltyx to both customers and job seekers/candidates.
- Technical Support (customer): Facilitate Customer Solutions efforts and similar Technical Lab initiatives. Coordinate customer events/activities with the Sales and Operations departments.
- Technical Support (internal): Oversee virtual/remote technical support for Voltyx Field Technicians. Includes using technologies to provide real-time remote troubleshooting and mentoring.
- Thought Leadership: Research, develop approach and lead the organization into the next generation of remote technical support capabilities (AR/AI/VR, etc.). Stay current on emerging technologies and disseminate to applicable parts of the organization.
Qualifications:
- Direct experience with Facilities Management (preferably training facilities) is required.
- Bachelor’s Degree in Engineering, Technology, Learning or a related field. Masters/MBA a plus.
- Some technical knowledge of the Power Industry.
- Some exposure to Technology based research & support.
Asplundh Power is an equal opportunity employer and gives consideration for employment to all qualified applicants regardless of race, color, religion, disability, sex (including pregnancy, gender identity and sexual orientation), political affiliation, military service, national origin, age or any other characteristics protected by state or federal laws.
Asplundh Power does not work with individual recruiters or third party recruiting agencies, and will not recognize claim to any unsolicited resumes or candidate information.
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