Edtech.com's Summary

Wayfair is hiring a Learning Experience Designer to support the creation and execution of training programs for their Global Sales & Service teams. The role involves collaborating with stakeholders to develop interactive learning content, applying AI and learning technologies, and supporting change initiatives in an agile environment.

Highlights

Design and update training curricula and microlearning content for customer sales and service roles.
Use Articulate 360 proficiency to create interactive modules and support digital learning assets.
Develop WalkMe digital adoption tools for service support and change management campaigns.
Integrate AI technologies into learning content creation, assessment, and workflow automation.
Collaborate globally with multicultural teams and subject matter experts.
Requires at least 1 year of call center learning and development experience and foundational project management skills.
Familiarity with ADDIE/SAM instructional design models and Kirkpatrick evaluation framework.
Preferred qualifications include WalkMe experience, LMS administration (Axonify), and education or certification in learning and development.
Compensation range: USD 56,000 to USD 59,250 annually, with additional equity, bonuses, and benefits.

Learning Experience Designer Full Description

Learning Experience Designer

Location:

Boston, Massachusetts

Category:

Customer Service

Requisition ID:

9865

Annual Base Pay:

USD 56,000.00 - USD 59,250.00

The above base pay range may vary depending on location, job-related knowledge, skills and experience. The range listed is just one component of Wayfair’s total compensation package for employees. Depending on the position offered, equity, bonuses, commissions and other forms of compensation may be provided as part of the compensation package, in addition to a comprehensive suite of medical, financial and additional benefits.

Job Description

Learning Experience Designer

The Wayfair Global Sales & Service LXD team is seeking a motivated Learning Experience Designer to join our dynamic, fast-paced organization. In this role, you will be responsible for supporting the creation and execution of impactful training programs across all aspects of Customer Sales & Service. You will contribute to continuous learning efforts and measurable performance outcomes. You will thrive in an agile, change-driven environment, supporting customer service associates to rapidly understand new initiatives, processes, and business needs. This role is ideal for someone who is eager to develop hands-on design expertise and is passionate about learning to integrate AI and cutting-edge learning technologies into the LXD process.

What you’ll do

Collaborate and Support Design
- Collaborate with senior LXDs, stakeholders, and subject matter experts (SMEs) across our global Service & Sales organization to identify and address core training needs.
- Support the design and execution of learning solutions by applying foundational adult-learning principles and systematic instructional design methodologies.
Develop and Maintain Content
- Execute updates and minor development of content and curricula that directly support the competency models for each Service role.
- Assist in content development projects using project-management tools. Working proficiency in Articulate 360 for creating interactive, highly engaging content is a core requirement.
Build Interactive Learning Experiences
- Support the development of microlearning, videos, job aids, simulations, and assessments.
- Execute dynamic Digital Adoption Assets using WalkMe for service support and proactive campaigns, driving change adoption.
Support Performance with Technology & AI
- Support the application of AI across the LXD process from content creation and assessment design to workflow automation ensuring scalable, future-ready learning solutions.
- Apply these technologies to support high-impact change initiatives in an agile environment, contributing to measurable business value.
Collaborate Globally
- Work effectively with multicultural, virtual teams to support the delivery of consistent, high-quality solutions across regions.

What you’ll need

Internal Candidates
- Minimum of 6 months in your current role.
- In good standing with Talent Management (no active corrective action).
- Recommendation from your current reporting manager.
Essential Experience & Skills
- Foundational experience in a call center learning and development environment is required.
- Minimum of 1 year of experience supporting or executing self-directed learning content development.
- Working proficiency in Articulate 360 for creating interactive, visually compelling modules.
- Strong organizational skills and attention to detail, supported by foundational project management skills.
- Foundational knowledge of ADDIE/SAM and adult learning theories.
- Experience supporting the evaluation of training using frameworks such as Kirkpatrick.
- Ability to manage multiple execution tasks and support solution delivery in a fast-moving, agile environment.
- Foundational experience or strong aptitude for using Generative AI for creation of learning materials is required.
Preferred Qualifications
- A degree or certification in Education, Learning & Development, or a related field.
- WalkMe experience is preferred, with a focus on supporting the implementation of smart walkthroughs and proactive campaigns.
- Familiarity with agile methodologies and product development cycles (ADDIE).
- Experience with Learning Management Systems (LMS) administration, specifically, Axonify.

Types of tasks for this role

Develop self directed microlearning to support operational changes.
Support the design and package of curricula within the LMS for specific verticals.
Execute WalkMe updates and new build-out requests under guidance.
Maintain ILT/VILT and self-paced training materials.
Assist in content audits of all program materials and ensure curriculum accuracy.
Execute routine curriculum maintenance for standing programs.
Participate in and support continuous improvement workstreams.
Collaborate with trainers, senior training managers, executive SMEs, and other LXDs to gather feedback and enhance programs.
Align with assigned business verticals.
Support the delivery on key change initiatives while meeting evolving business needs in a rapidly changing environment.

Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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For more information about applying for a career at wayfair, visit our FAQ page here.

About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

State Specific Disclosures

I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Original Job Description

Learning Experience Designer

Location:

Boston, Massachusetts

Category:

Customer Service

Requisition ID:

9865

Annual Base Pay:

Job Description

Learning Experience Designer

What you’ll do

Collaborate and Support Design
- Collaborate with senior LXDs, stakeholders, and subject matter experts (SMEs) across our global Service & Sales organization to identify and address core training needs.
- Support the design and execution of learning solutions by applying foundational adult-learning principles and systematic instructional design methodologies.
Develop and Maintain Content
- Execute updates and minor development of content and curricula that directly support the competency models for each Service role.
- Assist in content development projects using project-management tools. Working proficiency in Articulate 360 for creating interactive, highly engaging content is a core requirement.
Build Interactive Learning Experiences
- Support the development of microlearning, videos, job aids, simulations, and assessments.
- Execute dynamic Digital Adoption Assets using WalkMe for service support and proactive campaigns, driving change adoption.
Support Performance with Technology & AI
- Support the application of AI across the LXD process from content creation and assessment design to workflow automation ensuring scalable, future-ready learning solutions.
- Apply these technologies to support high-impact change initiatives in an agile environment, contributing to measurable business value.
Collaborate Globally
- Work effectively with multicultural, virtual teams to support the delivery of consistent, high-quality solutions across regions.

What you’ll need

Internal Candidates
- Minimum of 6 months in your current role.
- In good standing with Talent Management (no active corrective action).
- Recommendation from your current reporting manager.
Essential Experience & Skills
- Foundational experience in a call center learning and development environment is required.
- Minimum of 1 year of experience supporting or executing self-directed learning content development.
- Working proficiency in Articulate 360 for creating interactive, visually compelling modules.
- Strong organizational skills and attention to detail, supported by foundational project management skills.
- Foundational knowledge of ADDIE/SAM and adult learning theories.
- Experience supporting the evaluation of training using frameworks such as Kirkpatrick.
- Ability to manage multiple execution tasks and support solution delivery in a fast-moving, agile environment.
- Foundational experience or strong aptitude for using Generative AI for creation of learning materials is required.
Preferred Qualifications
- A degree or certification in Education, Learning & Development, or a related field.
- WalkMe experience is preferred, with a focus on supporting the implementation of smart walkthroughs and proactive campaigns.
- Familiarity with agile methodologies and product development cycles (ADDIE).
- Experience with Learning Management Systems (LMS) administration, specifically, Axonify.

Types of tasks for this role

Develop self directed microlearning to support operational changes.
Support the design and package of curricula within the LMS for specific verticals.
Execute WalkMe updates and new build-out requests under guidance.
Maintain ILT/VILT and self-paced training materials.
Assist in content audits of all program materials and ensure curriculum accuracy.
Execute routine curriculum maintenance for standing programs.
Participate in and support continuous improvement workstreams.
Collaborate with trainers, senior training managers, executive SMEs, and other LXDs to gather feedback and enhance programs.
Align with assigned business verticals.
Support the delivery on key change initiatives while meeting evolving business needs in a rapidly changing environment.

State Specific Disclosures

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