Edtech.com's Summary

Domestic & General is hiring a Learning Facilitator. The role involves delivering engaging learning solutions to support Agents and Team Leaders in achieving competence, collaborating with stakeholders to maintain and improve training content, and ensuring compliance with regulatory requirements while supporting continuous improvement initiatives.

Highlights

Deliver learning solutions to Agents and Team Leaders for initial and ongoing competence.
Collaborate with stakeholders to update and tailor training content.
Provide coaching and motivational feedback to learners across face-to-face, blended, and digital formats.
Monitor learner progress and manage participation to meet learning objectives.
Maintain up-to-date knowledge of Domestic & General products, services, and operational initiatives.
Ensure all training complies with relevant regulatory requirements.
Travel within the US, Latin America, and other regions as required.
Required skills include effective facilitation, coaching, communication in multiple media, conflict management, and adaptability.
Personal qualities sought include integrity, resilience, enthusiasm, and responsiveness to business needs.
Salary is competitive and the position is permanent, full-time.

Learning Facilitator (US) Full Description

Learning Facilitator (US)

Norwalk, US

Full time

Contract: Permanent
Salary: Competitive
Location: Louisville, KY or Remote

Do you have a passion for learning and coaching others? Are you an experienced trainer who can personalise learning to get results? Are you driven by providing a great outcome for every customer?

If so, come and join our Learning & Development Team! Our Learning Facilitators are enthusiastic, committed and attentive professionals who ensure we are preparing our employees to deliver a first-class customer service.

Key Responsibilities:

Deliver effective and engaging learning solutions that support Agents and Team Leaders attain, maintain and re-attain competence in their roles.
Deliver new starter training for Agents or any support group who will support US D&G.
Collaborate with key stakeholders to support development of Agent performance and progress in inductions.
Identify opportunities to provide development solutions which enhance competence and performance.
Work collaboratively with key stakeholders to ensure learning content delivered is up to date and fit for purpose.
Collaborate with key stakeholders to deliver learning solutions to existing Agents and Team Leaders.
Keep up to date with internal operational issues, and initiatives.
Maintain a good understanding of the D&Gs products, services and systems.
Ensure compliance with regulatory requirements in all areas of work.
Manage participation, attitudes and behaviours to reach learning objectives.
Work with BPO Training teams to support continuous improvement opportunities especially influenced by gaps in content knowledge or trends in production.
Travel will be required within the US and Latin America; other areas as needed as we grow.

Knowledge and expertise requirements for the role:

Ability to confidently engage all learners in structured learner-centred training, utilising ‘content-driven’ training resources, facilitation and coaching
Effective planning, organisation and preparation for training/learning interventions
Ability to interact with learners of varying abilities, using a broad range of techniques
Facilitate and deliver learning in a face-to-face, blended and digital environment as appropriate
Monitor a learner’s progress and deliver motivational and developmental feedback
Manage participation, attitudes and behaviors to reach learning objectives
Use effective coaching skills to enable learners to achieve learning objectives
Evaluate the impact of learning solutions
Communicate and influence through a range of media e.g. face-to-face, email, online / virtual, adapting style to audience
Build trust and sound relationships with learners / colleagues / stakeholders
Handle conflict and sensitive situations professionally and confidently
Consistently support colleagues / collaborate within L&D and the organisation to achieve results
An interest in new ideas and techniques, seeking and taking on board feedback, identifying areas for self-development
Act with integrity and demonstrate organisational values at all times
An energy and enthusiasm for their work, ensuring the focus is always on delivering the best learning outcomes and impacts
Responsiveness and flexibility to changing business and learner needs
Personal resilience to manage competing priorities

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Original Job Description

Learning Facilitator (US)

Norwalk, US

Full time

Contract: Permanent
Salary: Competitive
Location: Louisville, KY or Remote

Do you have a passion for learning and coaching others? Are you an experienced trainer who can personalise learning to get results? Are you driven by providing a great outcome for every customer?

Key Responsibilities:

Deliver effective and engaging learning solutions that support Agents and Team Leaders attain, maintain and re-attain competence in their roles.
Deliver new starter training for Agents or any support group who will support US D&G.
Collaborate with key stakeholders to support development of Agent performance and progress in inductions.
Identify opportunities to provide development solutions which enhance competence and performance.
Work collaboratively with key stakeholders to ensure learning content delivered is up to date and fit for purpose.
Collaborate with key stakeholders to deliver learning solutions to existing Agents and Team Leaders.
Keep up to date with internal operational issues, and initiatives.
Maintain a good understanding of the D&Gs products, services and systems.
Ensure compliance with regulatory requirements in all areas of work.
Manage participation, attitudes and behaviours to reach learning objectives.
Work with BPO Training teams to support continuous improvement opportunities especially influenced by gaps in content knowledge or trends in production.
Travel will be required within the US and Latin America; other areas as needed as we grow.

Knowledge and expertise requirements for the role:

Ability to confidently engage all learners in structured learner-centred training, utilising ‘content-driven’ training resources, facilitation and coaching
Effective planning, organisation and preparation for training/learning interventions
Ability to interact with learners of varying abilities, using a broad range of techniques
Facilitate and deliver learning in a face-to-face, blended and digital environment as appropriate
Monitor a learner’s progress and deliver motivational and developmental feedback
Manage participation, attitudes and behaviors to reach learning objectives
Use effective coaching skills to enable learners to achieve learning objectives
Evaluate the impact of learning solutions
Communicate and influence through a range of media e.g. face-to-face, email, online / virtual, adapting style to audience
Build trust and sound relationships with learners / colleagues / stakeholders
Handle conflict and sensitive situations professionally and confidently
Consistently support colleagues / collaborate within L&D and the organisation to achieve results
An interest in new ideas and techniques, seeking and taking on board feedback, identifying areas for self-development
Act with integrity and demonstrate organisational values at all times
An energy and enthusiasm for their work, ensuring the focus is always on delivering the best learning outcomes and impacts
Responsiveness and flexibility to changing business and learner needs
Personal resilience to manage competing priorities

Let me find your next job.

Thanks - you're signed up.

Learning Facilitator (US)

Edtech.com's Summary

Learning Facilitator (US) Full Description

Student Support Advisor - NE Virtual

Learning Specialist I

Career Development Coach

Academic Success Coach I

Technical Designer