Learning Partner, Commercial Large Loss

Learning Partner, Commercial Large Loss

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

• Deliver live and virtual workshops for franchise teams and HQ employees with clarity, consistency, and operational credibility.
• Facilitate hands-on, scenario-based, and standards-aligned training that reinforces real-world execution.
• Adapt delivery style to learner needs while maintaining instructional objectives and brand standards.
• Maintain deep knowledge of operational standards, equipment, processes, and best practices relevant to the School.
• Partner with SMEs (HQ and franchise) to validate content accuracy and support co-facilitation when appropriate.
• Coach SMEs and field leaders on facilitation techniques, delivery expectations, and workshop readiness.
• Ensure T3 participants can deliver consistent, high-quality training aligned with operational standards.
• Prepare all materials, equipment, and logistics required for live and virtual workshops.
• Coordinate with the Field Capability Administrator to ensure scheduling, enrollment, and communication are seamless.
• Ensure training environments (virtual or physical) are set up for optimal learner experience.
• Work closely with Instructional Design, Learning Experience, and Operations to ensure training reflects current standards and business priorities.
• Collaborate with Learning Experience and multimedia teams to optimize virtual delivery tools and learner experience.
• Support major learning events (e.g., conventions, summits) as a facilitator or SME.

• 3–5+ years in training delivery, facilitation, field operations, or capability development.
• Experience delivering workshops in distributed, franchise, or field-based environments (preferred).
• Background in the assigned School (Restoration, Construction, Office, Commercial, Biz Dev, Leadership, etc.) strongly preferred.
• Proficiency with virtual delivery platforms (Zoom, Teams) and LMS-supported learning environments.
• Familiarity with ILT content structure and instructional intent.
• High situational awareness and ability to adjust delivery based on learner needs.
• Strong relationship-building skills with franchisees, SMEs, and field leaders.
• Commitment to continuous improvement and learner success.

• Bachelor's degree in related field preferred, or an equivalent combination of education and relevant work-related experience.

• Ability to travel and work across the SERVPRO network of franchise locations and HQ to deliver ILT workshops.
• Standard working hours, based on a 40-hour work week.
• Additional working hours required as needed to complete assignments and projects on schedule.
• Travel up to 50%