Edtech.com's Summary

MassMutual is hiring a Learning & Performance Consultant to lead the facilitation of instructor-led and virtual training sessions for customer care and operations teams. The consultant will drive learner engagement and performance readiness while partnering with instructional designers and business leaders to enhance curriculum and training effectiveness.

Highlights

Deliver high-quality instructor-led and virtual learning experiences for new and tenured associates.
Manage learner engagement and create an inclusive, high-trust classroom environment.
Collaborate with instructional designers and leadership to pilot and improve training content.
Communicate learner progress and insights to stakeholders to support business outcomes.
Support training operations including LMS usage, attendance tracking, and reporting.
Coach peers and model facilitation excellence across the team.
Required 5+ years of training facilitation or adult learning delivery experience and a high school diploma.
Preferred qualifications include experience with virtual facilitation platforms (Zoom, MS Teams, WebEx), LMS, facilitation certifications, and a relevant bachelor's degree.
Experience in regulated financial services such as insurance is advantageous.
Salary range is $84,100 to $110,300.

Learning & Performance Consultant Full Description

Learning & Performance Consultant

Springfield, Massachusetts

Job Category Human Resources

ID R20898

Thank you to our employees for voting us one of the top places to work in Massachusetts for seven consecutive years!

Overview

A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.

We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.

Roger CrandallCEO

“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”

Job Description

Learning & Performance Consultant

Operation’s Learning & Development Team

Full-time, Springfield, MA

The Opportunity

MassMutual's Operation’s Learning & Development team is seeking a Learning & Performance Consultant to lead the facilitation of high-impact learning experiences across our operations organization. In this role, you will deliver instructor-led and virtual training for newly hired and tenured associates across customer care and operations teams directly shaping the capability and confidence of the people who serve our policyholders every day.

You will operate in a collaborative, fast-paced environment where innovation in delivery is encouraged and continuous improvement is the standard. You will have ownership over classroom excellence and the learner experience, with the autonomy to adapt delivery approaches in real time based on learner needs and performance signals. This role reports to the Director of Learning & Development and partners closely with instructional designers, business leaders, and operational stakeholders.

The Team

You will join the Learning & Development team within Operations, Shared Services & Enablement a team dedicated to building the skills and knowledge that drive operational excellence at MassMutual. Our team partners closely with business leaders, instructional designers, and subject matter experts to deliver learning solutions that are practical, engaging, and aligned to strategic priorities. We are a collaborative group that values innovation, continuous improvement, and a shared commitment to developing talent at every level of the organization.

The Impact

Deliver high-quality learning experiences across instructor-led and virtual formats for new hires and tenured associates, driving learner engagement, knowledge retention, and performance readiness across Operations.
Lead classroom and virtual learning environments by managing engagement, participation, and behavior across diverse learner populations — ensuring a consistent, inclusive, and high-trust experience.
Partner with instructional design and leadership to pilot new content, provide facilitation-based insights, and recommend improvements that strengthen curriculum effectiveness and delivery innovation.
Maintain stakeholder alignment by communicating learner progress, trends, and insights to business leaders, ensuring training delivery supports performance expectations and business outcomes.
Support training operations including LMS utilization, attendance tracking, scheduling, evaluation distribution, and reporting to ensure seamless program execution.
Coach and model facilitation excellence by serving as a role model for delivery standards, supporting peers, and contributing to the development of best practices across the team.

The Minimum Qualifications (Required)

High School Diploma
5+ years of experience in training facilitation or adult learning delivery

The Ideal Qualifications (Preferred)

Experience facilitating both virtual and in-person learning sessions
Experience using modern learning/collaboration platforms (e.g., Zoom, Microsoft Teams, WebEx, or similar)
Strong interpersonal skills with a proven ability to foster a supportive and inclusive learning environment
Experience with learning management systems (LMS)
Experience in life insurance, disability insurance, annuities, worksite, or a similar regulated financial services industry
Bachelor's degree or higher in Education, Communication, Business, Human Resources, or a related field
Facilitation certifications (e.g., Certified Training Facilitator, Certified Master Facilitator, Virtual Facilitation Certificate)
Strong written and verbal communication skills with the ability to engage and inspire diverse audiences
Demonstrated ability to lead, mentor, and coach learners in a professional training environment
Adaptability to rapidly changing environments and diverse learner needs
Experience leveraging data analysis tools to track and report on training effectiveness
Self-motivated and organized, with the ability to manage priorities independently
Commitment to innovation and continuous improvement in training delivery

What You Can Expect at MassMutual

MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:

Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
A collaborative environment where perspectives are welcomed
Access to learning, development, and internal networks that support continuous growth and skill-building over time
Employee-led communities and forums that foster connection, learning, and inclusion across the organization
A culture grounded in integrity, responsibility, and stewardship supported by a company with a strong legacy and a future-focused mindset

#LI-JF1MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures

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MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Salary Range: $84,100-$110,300

Original Job Description

Learning & Performance Consultant

Springfield, Massachusetts

Job Category Human Resources

ID R20898

Thank you to our employees for voting us one of the top places to work in Massachusetts for seven consecutive years!

Overview

We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.

Roger CrandallCEO

“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”

Job Description

Learning & Performance Consultant

Operation’s Learning & Development Team

Full-time, Springfield, MA

The Opportunity

The Team

The Impact

Deliver high-quality learning experiences across instructor-led and virtual formats for new hires and tenured associates, driving learner engagement, knowledge retention, and performance readiness across Operations.
Lead classroom and virtual learning environments by managing engagement, participation, and behavior across diverse learner populations — ensuring a consistent, inclusive, and high-trust experience.
Partner with instructional design and leadership to pilot new content, provide facilitation-based insights, and recommend improvements that strengthen curriculum effectiveness and delivery innovation.
Maintain stakeholder alignment by communicating learner progress, trends, and insights to business leaders, ensuring training delivery supports performance expectations and business outcomes.
Support training operations including LMS utilization, attendance tracking, scheduling, evaluation distribution, and reporting to ensure seamless program execution.
Coach and model facilitation excellence by serving as a role model for delivery standards, supporting peers, and contributing to the development of best practices across the team.

The Minimum Qualifications (Required)

High School Diploma
5+ years of experience in training facilitation or adult learning delivery

The Ideal Qualifications (Preferred)

Experience facilitating both virtual and in-person learning sessions
Experience using modern learning/collaboration platforms (e.g., Zoom, Microsoft Teams, WebEx, or similar)
Strong interpersonal skills with a proven ability to foster a supportive and inclusive learning environment
Experience with learning management systems (LMS)
Experience in life insurance, disability insurance, annuities, worksite, or a similar regulated financial services industry
Bachelor's degree or higher in Education, Communication, Business, Human Resources, or a related field
Facilitation certifications (e.g., Certified Training Facilitator, Certified Master Facilitator, Virtual Facilitation Certificate)
Strong written and verbal communication skills with the ability to engage and inspire diverse audiences
Demonstrated ability to lead, mentor, and coach learners in a professional training environment
Adaptability to rapidly changing environments and diverse learner needs
Experience leveraging data analysis tools to track and report on training effectiveness
Self-motivated and organized, with the ability to manage priorities independently
Commitment to innovation and continuous improvement in training delivery

What You Can Expect at MassMutual

MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:

Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
A collaborative environment where perspectives are welcomed
Access to learning, development, and internal networks that support continuous growth and skill-building over time
Employee-led communities and forums that foster connection, learning, and inclusion across the organization
A culture grounded in integrity, responsibility, and stewardship supported by a company with a strong legacy and a future-focused mindset

#LI-JF1MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

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page.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Salary Range: $84,100-$110,300

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