FinThrive
Learning Specialist
🇺🇸 Remote - US
🕑 Full-Time
💰 TBD
💻 Learning & Development
🗓️ July 30th, 2025
Edtech.com's Summary
- Coordinate product launches and monitor adoption/utilization metrics.
- Develop and conduct onsite and virtual customized training sessions.
- Educate customers on content offerings, functionality, deployment, and best practices.
- Engage in customer issue resolution and gather success stories.
- Collaborate with Sales and Customer Success on contract renewals.
- Maintain up-to-date knowledge on payer rules, regulations, coding standards, and revenue cycle roles.
- Requires 5+ years of C-level customer engagement experience.
- Must hold at least one coding credential (e.g., CCS, CPC, CPMA) with coding, clinical, or revenue cycle experience.
- Proficient with Microsoft Office and possess strong project management skills.
- Travel up to 50% based on customer needs.
Learning Specialist Full Description
Learning Specialist
Job Description
- Coordinate product launches with customers to ensure adoption and utilization metrics are monitored regularly and proactively communicated to customers
- Develop/revise customized training plans and conduct onsite and virtual training sessions
- Educate customers regarding content offerings, functionality, deployment and best practices for future educational needs
- Field customer questions and investigate issues
- Gather customer stories and case studies related to positive FinThrive Education use and outcomes
- Collaborate with Sales and Customer Success regarding contract renewals
- Stay up to date with changing payer rules, government regulations, coding standards, industry technology, revenue cycle roles and responsibilities, and key performance indicators in both facility and provider environments
- 5+ years of C-level customer engagement experience
- A minimum of one coding credential (CCS, CPC, CPMA)
- Previous coding, clinical, revenue cycle, and/or patient access experience
- Revenue cycle experience
- Highly organized and detail-oriented
- Computer proficiency with various Microsoft Office products
- A passionate, hard-working, and team-oriented individual who can thrive in a fast-paced setting
- Exceptional customer engagement skills
- Strong project management skills with excellent follow-through
- Tech-savvy and goal-oriented aptitude
- Travel required: Up to 50% depending on customer need
- Bachelor's and/ or Master's degree
- Clinical experience
- Strong project management and organizational skills
About FinThrive
For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive.
- Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
- Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations
FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.
Know Your Rights
Pay Transparency Notice
FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.
© 2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or related entities. RV092724TJO
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