We are Lexia Learning, a Cambium Learning® Group company.

Lexia Learning, a Cambium Learning® Group company, empowers educators through adaptive assessment and personalized instruction. For more than 30 years, the company has been on the leading edge of research and product development as it relates to student reading skills. With a robust offering that includes solutions for differentiated instruction, personalized learning, and assessment, Lexia Learning provides educators with the tools to intensify and accelerate literacy skills development for students of all abilities.

Job Overview:

The Customer Success team focuses on helping all customers receive maximum impact from their investment while building internal capacity to sustain the implementation for years to come. Our Professional Learning Services are designed to ensure that our district and school-level stakeholders are appropriately supported to meet their short- and long-term goals.

The LETRS District Success Manager (DSM) will be the main point of contact for partnered school districts. The LETRS DSM will coordinate with all internal stakeholders to ensure a smooth implementation of LETRS in each district.

This a remote position with up to 10% travel

Location: Remote, USA. The ideal candidate will reside in the eastern domain of the USA.

Job Responsibilities:

Support Implementation Planning

Collaborate with district leaders in developing a comprehensive district-level implementation plan including timeline, cohort design, and action plans to support the district’s strategic goals

Facilitate Regular Update Meetings and Informational Sessions

Schedule and facilitate regular progress meetings at the cadence agreed upon by stakeholders and make appropriate changes to the implementation plan based on the outcome of these meetings
Schedule and facilitate the mid-year reflection to adjust the plan as needed and end of the year reflection meeting to review full-year data and deliverables and determine modifications for future years (including a survey of participants’ experience across all modalities of LETRS training - online, in-person professional learning, Bridge to Practice activities)
Schedule and facilitate information sessions about the platform use, dashboard, and understanding LETRS course progressions and models as a way of building internal capacity for district and school literacy coaches, district and school administrators, technology coaches, etc.
Schedule and facilitate professional learning communities with these goals in mind: engage peers to process learning and assist in the transfer of learning from theory to practice
Coordinate scheduling and delivery of LETRS Professional Learning Sessions
Coordinate scheduling of professional learning sessions (virtual or face-to-face) for all stakeholders including kick-off and make up (if applicable) sessions for participants
Schedule pre-training meetings with assigned LETRS facilitators, as needed

Provide Usage Monitoring and Reports

Monitor pacing across the district to ensure maximum license utilization and expected pacing of course completion to align with district expectations
Provide regular progress reports and notify leadership of any challenges with the usage
Collaborate with the district to contact participants who are demonstrating pacing issues
Maintain district level FAQ document

Coordinate All Logistics with Internal and External Teams

Coordinate internally with customer success’ operations team in the issuance of login credentials to licensed users and handle all internal and external communication around licenses
Submit and monitor all event forms for LETRS professional learning sessions
Gathers rosters for each cohort and ensures set up and maintains attendance records and evaluations
Coordinates materials distribution
Manages sign-in sheets for documentation
Manages need for makeup training and coordinate scheduling and completion
Creates and maintains pacing calendar

Manage All Communications

Communicate district needs with assigned LETRS facilitators to align messaging and any specific details around the professional learning needs of the cohorts
Ensure all communication between Lexia’s operations and stakeholders district are accurate and complete
Communicate with Course manager(s)
Email prior to training sessions reminding participants of upcoming training and the need to complete online coursework
Keep all district stakeholders informed throughout the year
Listen to identify barriers to implementation, provide suggestions to resolve challenges, and respond to stakeholders’ needs

Job Requirements:

Minimum of a Bachelor's degree; Master’s degree preferred; literacy background required
At least 5 years of direct client experience in support of customer-facing function (professional learning, customer service, sales)
At least 3 years of elementary or secondary teaching and/or administrative experience
Experience in the development and delivery of professional learning for K-12 educators
Experience inspiring others to action (sales, leadership, fundraising, public service)
Experience with account management and handling customer escalations
Highly adept with technology and quick to learn new technologies and apply solutions
Experience with and ability to communicate across all levels of an organization
Excellent written and spoken communication skills
Exceptional data analysis skills
Experience with data-driven instruction
Background in the Science of Reading (SOR) research, preferred
Experience with and/or completion of LETRS, desired Experience with Implementation Science, preferred

To learn more about our organization and the exciting work we do, visit https://www.lexialearning.com/

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

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