Edtech.com's Summary

James Madison University is hiring a Linux Systems Engineer to join the Linux Team within IT Systems & Operations. The engineer administers Red Hat Enterprise Linux servers and observability platforms that support university services, and shares a rotating on-call rotation that recurs roughly every five weeks. This is a hands-on, mid-level or higher role for someone comfortable owning complex, mission-critical systems independently.

Highlights

Administer and support observability platforms including Elastic, Dell OpenManage Enterprise, and Zenoss, including upgrades, patching, and vulnerability mitigation
Manage Red Hat Enterprise Linux physical and virtual servers along with systems like Red Hat Satellite, Ansible Automation Controller, GitLab, LISTSERV, Bitwarden, VMware, Dell hardware, Pure Storage, Commvault, and AWS
Maintain operational stability through proactive monitoring, incident response, and problem resolution, resolving support tickets alongside the team
Implement security best practices, deploy published benchmarks, and remediate vulnerabilities using tools like Crowdstrike
Provide technical support and consultation to campus customers and participate in a rotating on-call schedule
Research and recommend new technologies and service improvements, and maintain documentation of processes and systems
Use bash, Ansible, and Python (or comparable scripting languages) for system management tasks
Pays $77,500–$83,950 per year
Comes with a generous leave package, comprehensive health insurance, Virginia Retirement System benefits, and a tuition waiver program
This is an on-site, full-time role in Harrisonburg with the opportunity for hybrid work

Linux Systems Engineer Full Description

Working Title: Linux Systems Engineer

State Role Title: Information Technology Specialist II

Pay Band: 5

General Information

THIS POSITION IS ON-SITE. James Madison University Information Technology is seeking a Linux Systems Engineer to support Linux infrastructure, observability platforms and the email mailing list service. As a member of the Linux Team within IT Systems & Operations, you will be part of a high-functioning, collaborative, and supportive team, with many years of collective experience, and supportive leadership.

This is an on-site position with rotating on-call, a one-week responsibility recurring approximately every 5 weeks, that requires on-site presence within one hour of receiving notification. This position includes the opportunity for hybrid work.

Duties and Responsibilities

Platform Ownership: Administer and support observability platforms including Elastic, Dell OpenManage Enterprise, and Zenoss. Maintain platform health, host agents, performance, availability, and uptime. Troubleshoot issues, perform upgrades, apply patches, and mitigate security vulnerabilities
Linux Systems Administration: Administer Red Hat Enterprise Linux physical and virtual servers supporting university services. Manage and support systems including Red Hat Satellite, Ansible Automation Controller, GitLab, LISTSERV, Bitwarden, VMware, Dell hardware, Pure Storage, Commvault, AWS and other legacy Linux systems
Service Reliability & Security: Maintain operational stability through proactive monitoring, incident response, and problem resolution. Resolve support tickets and collaborate with team members to restore services. Implement security best practices and remediate vulnerabilities
Customer Support & Collaboration: Provide technical support and consultation to campus customers and stakeholders. Communicate clearly and effectively with customers, peers, and leadership. Participate in a rotating on-call schedule
Continuous Improvement: Research, evaluate, and recommend new technologies and service improvements. Develop and maintain thorough documentation of processes, procedures, and systems. Contribute to evolving operational practices and service delivery

Qualifications

Demonstrated experience installing, troubleshooting, and supporting Linux systems via the command line in an enterprise environment, including significant professional experience in a mid-level or higher Linux engineering role, adhering to best practices and organizational strategy, and demonstrating mastery and ownership of complex mission-critical systems as a seasoned, independent contributor
Experience with deployment and management of observability platforms, and other platforms such as Red Hat Satellite, Ansible Automation Controller, GitLab, LISTSERV, Bitwarden, Dell hardware, VMware, Pure Storage, Commvault and AWS
Experience with security best practices including deployment of published benchmarks, and vulnerability management with Crowdstrike or similar software
Demonstrated customer support skills and ability to communicate clearly and appropriately with customers, peers, and leadership
Experience with bash, ansible and python for system management tasks, or demonstrated proficiency with other scripting languages for system management tasks

Compensation and Benefits

Pay Range: $77,500 – $83,950
Full-time Staff (Classified) position, Exempt: Not Eligible for Overtime
Generous leave: paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually
Comprehensive health insurance options
Retirement benefits through the Virginia Retirement System
Balanced Dukes wellness and work-life integration program
Tuition Waiver Program for undergraduate and graduate courses taken at JMU

Additional Posting Information

Employment is contingent upon the successful completion of a criminal background check. After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States; James Madison University uses the E-Verify system to confirm identity and work authorization.

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Linux Systems Engineer

Edtech.com's Summary

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