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Weber State University
LMS and Digital Accessibility Support Supervisor
Canvas
LMS
WCAG
Edtech.com's Summary
Weber State University is hiring an LMS and Digital Accessibility Support Supervisor to oversee the LMS support desk and digital accessibility services for WSU Online. The supervisor helps faculty, staff, and students use e-learning technologies including Canvas, eTutoring, online assessment, and digital file accessibility. This role also manages the support lab and accessibility desk that serve them.
Highlights
- Oversee the LMS support desk and digital accessibility services for faculty, staff, and students.
- Manage a support lab and accessibility desk in Lampros Hall during regular business hours, 8a-5p Monday through Thursday and 8a-4:30p Friday.
- Author and remediate digital content to meet WCAG 2.1 AA standards.
- Hold a bachelor's degree or an equivalent combination of education and work experience.
- Bring one year of computer troubleshooting experience in a call center environment.
- Have one year of supervising a small to mid-size team of entry-level staff.
- Add one year of project management experience for a small team using project management software.
- Prefer a master's degree in a technical or instructional design program.
- Favor 2+ years staffing a lab, front desk, or technical support department, and familiarity with Banner or Ellucian.
- Start at an annual salary of $47,000 with a benefits package including medical, dental, retirement, tuition benefits, and paid holidays.
LMS and Digital Accessibility Support Supervisor Full Description
LMS and Digital Accessibility Support Supervisor
Position Details
WSU's Commitment to Equal Opportunity
Weber State University is an Equal Opportunity Employer committed to creating an environment welcoming to all individuals. We strive to create a culture where everyone feels valued and appreciated. All qualified applicants will receive consideration for employment without regard to protected categories, such as disability, sex, sexual orientation, gender identity, race, religion, national origin, veterans status, or others, as required by law and university policy (see Weber State University's Policy and Procedure Manual 3-32).
Weber State University is an Equal Opportunity Employer committed to creating an environment welcoming to all individuals. We strive to create a culture where everyone feels valued and appreciated. All qualified applicants will receive consideration for employment without regard to protected categories, such as disability, sex, sexual orientation, gender identity, race, religion, national origin, veterans status, or others, as required by law and university policy (see Weber State University's Policy and Procedure Manual 3-32).
Position Information
Position Title | LMS and Digital Accessibility Support Supervisor
Requisition Number | S02484P
Position Category | Staff
Campus Location | Weber State University - Ogden, UT
Hours per week | 40
Months per year | 12
Alternate work schedule | This is a on-site position which manages a support lab and an accessibility desk in Lampros Hall. The Supervisor is expected to be on-site and in the lab during regular business hours, 8a-5p M-Th, and 8a-4:30p Friday. Benefits such as wellness time may be offered after successful completion of 6-month probationary period. All paid benefits that include time away from the office, such as wellness, must take place on-campus in order to ensure continued Canvas support operations. Remote work is only allowed in the case of an unplanned campus closure.
Pay Grade | N27
Salary |
FLSA | Non-Exempt
Job Summary/Basic Function | The LMS and Digital Accessibility Support Supervisor oversees the LMS support desk and digital accessibility services in order to support faculty, staff, and students in their use of e-learning technologies (Canvas, eTutoring, online assessment, and digital file accessibility).
Required Qualifications | Required: Bachelor’s degree or equivalent combination of education and work experience One year of computer troubleshooting experience in a call center environment One year of supervising a small to mid-size team of entry-level staff One year of experience with project management for a small team using project management software Experience navigating web and mobile applications in an educational environment Experience as an online student and/or online faculty Experience authoring and remediating digital content to be compliant with WCAG 2.1 AA standards.
Preferred Qualifications | Preferred: Master’s degree in a technical or instructional design program 2+ years of experience staffing a lab, front desk, or technical support department (scheduling, performance reviews, wages, budgets) Familiarity with a student information system (Banner, Ellucian).
A successful candidate will be willing to |
Background Check? | Yes
Benefits Summary | WSU offers a generous benefits package that includes medical, dental, long-term disability, life insurance, retirement, a wellness program with release time and paid incentives, tuition benefits, free tickets to athletic and performing arts events, and paid holidays, vacation, and sick leave.
Requisition Number | S02484P
Position Category | Staff
Campus Location | Weber State University - Ogden, UT
Hours per week | 40
Months per year | 12
Alternate work schedule | This is a on-site position which manages a support lab and an accessibility desk in Lampros Hall. The Supervisor is expected to be on-site and in the lab during regular business hours, 8a-5p M-Th, and 8a-4:30p Friday. Benefits such as wellness time may be offered after successful completion of 6-month probationary period. All paid benefits that include time away from the office, such as wellness, must take place on-campus in order to ensure continued Canvas support operations. Remote work is only allowed in the case of an unplanned campus closure.
Pay Grade | N27
Salary |
FLSA | Non-Exempt
Job Summary/Basic Function | The LMS and Digital Accessibility Support Supervisor oversees the LMS support desk and digital accessibility services in order to support faculty, staff, and students in their use of e-learning technologies (Canvas, eTutoring, online assessment, and digital file accessibility).
Required Qualifications | Required: Bachelor’s degree or equivalent combination of education and work experience One year of computer troubleshooting experience in a call center environment One year of supervising a small to mid-size team of entry-level staff One year of experience with project management for a small team using project management software Experience navigating web and mobile applications in an educational environment Experience as an online student and/or online faculty Experience authoring and remediating digital content to be compliant with WCAG 2.1 AA standards.
Preferred Qualifications | Preferred: Master’s degree in a technical or instructional design program 2+ years of experience staffing a lab, front desk, or technical support department (scheduling, performance reviews, wages, budgets) Familiarity with a student information system (Banner, Ellucian).
A successful candidate will be willing to |
Background Check? | Yes
Benefits Summary | WSU offers a generous benefits package that includes medical, dental, long-term disability, life insurance, retirement, a wellness program with release time and paid incentives, tuition benefits, free tickets to athletic and performing arts events, and paid holidays, vacation, and sick leave.
Posting Detail Information
Job Open Date | 10/05/2026
Review Date | 10/18/2026
Job Close Date |
Open Until Filled | Yes
Notes to Applicant | NOTE: Immigration sponsorship (H-1B etc.) is not available for this position.
If you are passionate about what you could offer and accomplish here at WSU, we would love to hear from you. The annual salary for this position starts at $47,000 and may go up from there depending on candidate qualifications. The position comes with a generous benefits package.
To apply, please complete the online application and attach a cover letter, current resume, transcripts, and the names and contact information for three professional references. A portfolio of work can be included as an optional document. Application materials should clearly address the required and preferred qualifications of the position.
For qualification determination, your application and/or resume must address the required and preferred qualifications and must contain average number of hours worked per week and the dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be considered incomplete.
Screening of applications will begin October 18, 2026. Position will remain open until filled.
Criminal background check required as a condition of employment.
Quick Link for Direct Access to Posting | https://jobs.weber.edu/postings/29482
Review Date | 10/18/2026
Job Close Date |
Open Until Filled | Yes
Notes to Applicant | NOTE: Immigration sponsorship (H-1B etc.) is not available for this position.
If you are passionate about what you could offer and accomplish here at WSU, we would love to hear from you. The annual salary for this position starts at $47,000 and may go up from there depending on candidate qualifications. The position comes with a generous benefits package.
To apply, please complete the online application and attach a cover letter, current resume, transcripts, and the names and contact information for three professional references. A portfolio of work can be included as an optional document. Application materials should clearly address the required and preferred qualifications of the position.
For qualification determination, your application and/or resume must address the required and preferred qualifications and must contain average number of hours worked per week and the dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be considered incomplete.
Screening of applications will begin October 18, 2026. Position will remain open until filled.
Criminal background check required as a condition of employment.
Quick Link for Direct Access to Posting | https://jobs.weber.edu/postings/29482
ADA Essential Job Function
ADA Essential Job Function
Physical Activity of this position | Bending legs at knee to come to a rest on knee or knees., Extending hand(s) and arm(s) in any direction., Standing. Particularly for sustained periods of time. , Operate, activate, use, prepare, inspect, place, detect, or position. , Grasping. Applying pressure to an object with the fingers and palm. , Feeling. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. , Expressing or exchanging ideas. Those activities in which they must convey detailed or important instructions to other workers accurately or quickly. , Ability to receive detailed information with or without assistance., Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
Physical Requirements of this position | Light work. Exerting up to 20 lbs of force occasionally and/or up to 10 lbs of force frequently and/or a negligible amount of force constantly to move objects. Use of arm and/or leg controls exerting forces greater than that for sedentary work.
Visual Acuity Requirements including color, depth perception and field of vision. | Required to perform activities such as preparing and analyzing data and figures; transcribing; using a computer terminal; extensive reading.
The conditions the worker will be subject to in this position. | None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).
Physical Requirements of this position | Light work. Exerting up to 20 lbs of force occasionally and/or up to 10 lbs of force frequently and/or a negligible amount of force constantly to move objects. Use of arm and/or leg controls exerting forces greater than that for sedentary work.
Visual Acuity Requirements including color, depth perception and field of vision. | Required to perform activities such as preparing and analyzing data and figures; transcribing; using a computer terminal; extensive reading.
The conditions the worker will be subject to in this position. | None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- jobs.weber.edu
- KSL
- Chronicle of Higher Education
- Higher Ed Jobs
- Agency Referral
- Personal Referral
- Internal Job Posting
- Advertisement/Publication
- Other web advertisement
- Other
- * Do you have or have you ever been issued a W# By Weber State University? Yes or No. If yes, please enter your W# (W followed by eight numbers).
(Open Ended Question) - * Will you now or in the future require sponsorship for employment status (e.g. H-1B visa status)?
- Yes
- No
- * Please describe your budget and supervisor experience.
(Open Ended Question) - * Do you have a bachelor's degree?
- Yes
- No
- * Please describe any previous experience you have working in a customer service enviornment
(Open Ended Question) - * How many staff/interns/students have you supervised in past positions you have held?
(Open Ended Question)
Documents Needed to Apply
Required Documents
- Resume
- Cover Letter
- Transcripts
- List of References with Contact Info
Optional Documents
- Portfolio
3848 Harrison Blvd. Ogden, Utah 84408
(801) 626-6000
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