LMS Technical Administrator

LMS Technical Administrator

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Position Details

 Position Information 

Job Title  | LMS Technical Administrator
Department  | Academic Technology Services
Job Code  | A44511
Job category  | Full Time Staff
Terms and Hours  | Full Time Exempt
Salary Range  | Starting at $64,562; commensurate with experience

Job Summary  | The Learning Management System (LMS) Technical Administrator will manage configuration, administration, and strategic development of the University’s implementation and ongoing support of Canvas and Canvas Studio. This position provides support, resources, and training to academic faculty to enhance teaching outcomes through Canvas LMS utilization, requiring continuous collaboration with internal campus partners and external vendors to ensure the LMS is available, accessible, and secure. This position is key in actively seeking out opportunities to improve processes, analytics, and resources to enhance student success and support program assessment initiatives. This LMS Technical Administrator reports to the Manager for Academic Technology Services & Innovation and is key role within the Information Services Team.

Core Duties  | LMS Administration Responsibilities Manage the day-to-day administration of Canvas and Canvas Studio, including user provisioning, course creation workflows, term and subaccount management, integrations, and API-based tools. Configure system settings, manage feature options, maintain data integrity, monitor performance, and coordinate with Instructure on escalated issues. Support LMS-related compliance, data retention, accessibility, and security practices in alignment with institutional policy. Actively participate in system upgrades, feature evaluations, pilot programs, and vendor-supported training. Analyze LMS usage data to identify training needs, improve workflows, and inform platform governance.

Faculty Support and Help Desk CoordinationServe as the primary technical and functional contact for faculty seeking LMS support. Coordinate UP and Instructure Support. Support faculty and leadership in accessing data and analytics to support student success and program assessment initiatives. Respond to tickets routed from the help desk; provide Tier 2/Tier 3 troubleshooting for course design, assessment tools, media workflows, and third-party integrations. Coordinate with central IT to refine help desk workflows, knowledgebase articles, and response protocols.

Training, Consultation, and Resource Development Design and deliver individual consultations, department trainings, and workshops on Canvas, Canvas Studio, and related teaching technologies. Curate, adapt, and disseminate Instructure-provided training materials. Create self-produced web-based learning resources, including but not limited to tutorials, guides, short videos, and structured modules that can be hosted on the University’s intranet. Promote effective, accessible, and pedagogically sound use of the LMS through best-practice guidance and proactive faculty engagement.
Other duties as relevant to the duties of the position or as assigned by supervisor or designee.

Please note that the above list of duties is not comprehensive but generally demonstrates the types of matters under this position’s purview and responsibility.
Education & Experience  | Required: Bachelor’s degree in relevant field. Required: 3 to 5 years professional experience administering LMS and video platforms, inclusive of developing web based instruction/trainings and knowledge of UDL best practices. Preferred: Master’s degree. Preferred: Professional experience in a higher education setting. Or a combination of equivalent education and/or experience.
Certifications & Licenses  | Preferred: None.
Knowledge, Skills & Abilities  | Technical knowledge of learning systems and UDL best practices. Effective verbal and written communication skills with strong customer service and attention to detail and accuracy. Ability to lead trainings in a group setting and translate technical information to non-technical users. Ability to consistently handle and follow through with multiple projects and assignments and meet deadlines. Able to be flexible and adaptable to changing priorities to function effectively in a busy work environment. Strong orientation towards taking ownership of projects and assignments and proactive with projects, assignments, and process improvements. Project management skills with the ability to assist staff in discovery and communication. Strong critical-thinking, problem-solving, and decision-making skills. Able to implement and use sound judgment. Ability to engage in analytical problem solving. Ability to review and analyze simple to more complex information and to learn and apply applicable University policies and processes. Strong organizational, time management and prioritization skills. Strong orientation towards continued learning and applying learning in the work setting. Ability to maintain confidentiality and effectively handle highly sensitive and personal information with sound judgment, tact, and discretion. Strong ability to work collaboratively, accomplish organizational goals, communicate clearly, manage conflict, and act proactively. Ability to work independently but also to constructively receive supervisory direction and work collaboratively and effectively in a team setting. Competence with and commitment to inclusive excellence; ability to be an effective partner with diverse students, faculty, and staff. Ability to establish effective working relationships, professional rapport, and effectively accomplish work within a University setting that includes a wide array of individuals, groups, policies, and processes. Effective ability to use and learn computers, technology, software, and applications at level of sophistication required for the duties of the position, including, without limitation, Microsoft Office (Outlook, Word, Excel, and PowerPoint), the internet, and computerized maintenance management systems. All University of Portland positions require the ability to quickly learn and use new technologies, software, and applications in depth and at level of proficiency required for duties of the position. In most situations, the necessity of learning, using, and supporting new technologies, software, and/or applications does not change a job description nor make the position one that involves higher level duties. 
Physical Requirements  | Frequently: sit, perform desk-based computer tasks; use fine manipulation and grasp; use a telephone; write by hand; sort and file paperwork. Occasionally: stand and walk; twist; lift, carry, push, and pull objects that weigh up to 25 pounds. Occasionally: ability to attend events and activities on or off campus. Frequently: ability to interact and communicate with members of the University and others as necessary.
Working Conditions  | Hours of employment: sometimes may require working flexible and/or longer hours, including nights and weekends, when necessitated by projects. Stress from work-related situations such as those involving challenging, important, urgent, time-sensitive, or multiple matters.
Work Standards  | Respect for the University’s mission and Catholic identity: demonstrates commitment to learning, respecting, and contributing to the mission of the University, a Catholic and Congregation of Holy Cross institution. The University’s mission statement states in relevant part: “we pursue teaching and learning, faith and formation, service and leadership in the classroom, residence halls, and the world.” The University’s Statement of Inclusion states in relevant part: “Our belief in the inherent dignity of each person is founded upon the social teaching of the Catholic Church. At the center of that teaching is the fundamental mandate that every person, regardless of race, color, religion, gender, sexual orientation, social or economic class, age, or disability shall be treated with respect and dignity.” The full Mission Statement is at: www.up.edu/about/mission. The full Statement of Inclusion is at: www.up.edu/disclosures/inclusion.  Promote culture of safety: demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. Compliance with laws and policies and procedures: subject to and expected to comply with all applicable University, departmental, and other applicable policies and procedures, including but not limited to, the personnel, business, and/or other policies of the University. Compliance with driving-related laws and requirements: when conducting university business while driving, must comply with the Oregon Vehicle Code and University of Portland driving requirements. Interpersonal skills: demonstrates the ability to work professionally with all University of Portland community members, external organizations, and any other person or organization employee interacts with in his or her University capacity.

Benefits  | Medical and dental insurance, life insurance, sick time and vacation time consistent with University policies, long-term disability insurance, flexible spending account benefits, tuition remission benefits generally starting after 90 days (employee) or 2 years (spouse and children) of employment, retirement contributions generally starting after 2 years of employment, and eligibility for the University’s home purchase assistance program consistent with program requirements. (Benefits are subject to all relevant University policies, practices, contracts, and any other relevant materials.)

 Posting Detail Information 

Posting Number  | S343-2023
Number of Vacancies  | 1
Estimated Start Date  |
Open Date  |
Close Date  |
Open Until Filled  | No
Special Instructions Summary  | 

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Contact
 University of Portland
 5000 N. Willamette Blvd
 Portland, Oregon
 97203-5798
 503.943.8484
 recruitment@up.edu