Edtech.com's Summary

WGU is hiring a Manager, Bursar of Student Accounts to oversee the daily operations of the Bursar office, managing student and sponsor billing, payments, collections, and reporting systems. The role involves ensuring compliance with regulations, improving workflows, collaborating with multiple departments, and supporting student retention and satisfaction goals.

Highlights

Manage day-to-day operations of the Bursar office and lead the team.
Oversee student billing, payments, collections, electronic commerce, and centralized accounts receivable systems.
Ensure compliance with university, state, and federal regulations and accounting procedures.
Participate in annual audits and maintain accurate records and monthly performance reports.
Lead process improvements and implement efficient workflows to enhance student and staff experience.
Strong proficiency in Excel, Salesforce, and office management tools required.
Bachelor's degree and 5 years of higher education experience with leadership and office operations.
Preferred qualifications include Master's degree, Title IV federal aid knowledge, and Banner student systems experience.
Collaborate with various university departments to support student retention, graduation, and satisfaction.
Salary range $95,300 to $157,300 with comprehensive benefits including bonuses, insurance, retirement plan, and flexible paid time off.

Manager, Bursar of Student Accounts Full Description

Manager, Bursar of Student Accounts

Home Office

Full time

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Management_Executive 607Pay Range: $95,300.00 - $157,300.00

Job Description

INTERNAL APPLICANTS MUST APPLY BY: 9 : 22 : 25

The Manager, Bursar of Student Accounts is responsible for the overall daily operations of the Bursar office. They will manage aspects of student and sponsor billing, payments, collections, electronic commerce, reporting, and the centralized accounts receivable systems for the university. They will ensure compliance with university, state, and federal regulations, along with standard accounting procedures. The Manager will work closely with the Director to forecast any office needs and implement efficient workflows for the team. They will utilize a variety of university wide systems applications and Department of Education state and federal sites, as well as other system applications. The Manager will work closely with a variety of offices across the institution to support student retention, graduation, and student satisfaction goals.

Job Duties

Oversees the day-to-day operations of the team.
Subject matter expert for proper operational processes, policies, and procedures.
Works with other teams and departments to ensure proper and efficient workflows are in place.
Participates in annual audits, gathers reports and data on related to controls, and procedures.
Stays informed of changing governmental and legal requirements, participates in yearly trainings, webinars, and conferences as needed.
Ensures updated processes, procedures, and training protocols are in place.
Leads process improvements and creates efficient workflows.
Takes initiative in improving the student and staff experience.
Coordinates efforts on escalated student situations to ensure timely solutions.
Helps establish and implement short- and long-range organizational goals and operating procedures, monitors and evaluates pragmatic and operational effectiveness, and effects changes required for improvement related to student tuition and experience.
Ensures proper operation processes are accurate and timely as it relates to the office.
Maintains accurate records.
Ensures monthly key performance indicators are reported in a timely manner.
Partners with various stakeholders.
Attends and participates in meetings and committees as required.
Performs other job-related duties as assigned.

KSAs

Strong Excel skills
Strong communication, interpersonal skills, and emotional intelligence with the ability to lead, collaborate, and build healthy relationships with other departments to improve processes and procedures.
Highly detail oriented and organized
Ability to develop a team of employees based on their individual strengths
Possesses research, analytical, and problem-solving skills
Excellent written and verbal communication skills
Proficiency in word processing and related computer-based office management tools
Ability to work in a fast-paced and highly collaborative environment
Strong leadership and financial account analysis skills and experience
Possesses thorough understanding of Title IV federal aid awarding and disbursement processes

Minimum Qualifications

Bachelor's Degree
5 years of experience in an institution of higher education
5 years of leadership experience, which includes organization, administrative, and project supervisory
Salesforce experience
Office operations experience
Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Preferred Qualifications

Master's Degree
State, Federal Aid, and Title IV experience
Working knowledge connected to a Bursar/Student Accounts office or Financial Aid office
Strong experience in Banner student systems experience

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

#Li-Remote #Li-MP1

Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

Original Job Description

Manager, Bursar of Student Accounts

Home Office

Full time

Job Description

INTERNAL APPLICANTS MUST APPLY BY: 9 : 22 : 25

The Manager, Bursar of Student Accounts is responsible for the overall daily operations of the Bursar office. They will manage aspects of student and sponsor billing, payments, collections, electronic commerce, reporting, and the centralized accounts receivable systems for the university. They will ensure compliance with university, state, and federal regulations, along with standard accounting procedures. The Manager will work closely with the Director to forecast any office needs and implement efficient workflows for the team. They will utilize a variety of university wide systems applications and Department of Education state and federal sites, as well as other system applications. The Manager will work closely with a variety of offices across the institution to support student retention, graduation, and student satisfaction goals.

Job Duties

Oversees the day-to-day operations of the team.
Subject matter expert for proper operational processes, policies, and procedures.
Works with other teams and departments to ensure proper and efficient workflows are in place.
Participates in annual audits, gathers reports and data on related to controls, and procedures.
Stays informed of changing governmental and legal requirements, participates in yearly trainings, webinars, and conferences as needed.
Ensures updated processes, procedures, and training protocols are in place.
Leads process improvements and creates efficient workflows.
Takes initiative in improving the student and staff experience.
Coordinates efforts on escalated student situations to ensure timely solutions.
Helps establish and implement short- and long-range organizational goals and operating procedures, monitors and evaluates pragmatic and operational effectiveness, and effects changes required for improvement related to student tuition and experience.
Ensures proper operation processes are accurate and timely as it relates to the office.
Maintains accurate records.
Ensures monthly key performance indicators are reported in a timely manner.
Partners with various stakeholders.
Attends and participates in meetings and committees as required.
Performs other job-related duties as assigned.

KSAs

Strong Excel skills
Strong communication, interpersonal skills, and emotional intelligence with the ability to lead, collaborate, and build healthy relationships with other departments to improve processes and procedures.
Highly detail oriented and organized
Ability to develop a team of employees based on their individual strengths
Possesses research, analytical, and problem-solving skills
Excellent written and verbal communication skills
Proficiency in word processing and related computer-based office management tools
Ability to work in a fast-paced and highly collaborative environment
Strong leadership and financial account analysis skills and experience
Possesses thorough understanding of Title IV federal aid awarding and disbursement processes

Minimum Qualifications

Bachelor's Degree
5 years of experience in an institution of higher education
5 years of leadership experience, which includes organization, administrative, and project supervisory
Salesforce experience
Office operations experience
Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Preferred Qualifications

Master's Degree
State, Federal Aid, and Title IV experience
Working knowledge connected to a Bursar/Student Accounts office or Financial Aid office
Strong experience in Banner student systems experience

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

Let me find your next job.

Thanks - you're signed up.

Manager, Bursar of Student Accounts

Edtech.com's Summary

Manager, Bursar of Student Accounts Full Description

Director, Student Financial Wellness & Outreach

Program Manager

Content and Learning Program Manager

Portfolio Manager

Technical Program Manager, Labs