Manager, Classroom Technology & Support Services

🇺🇸 Charlotte, North Carolina 🕑 Full-Time 💰 $80K - $85K 💻 Information Technology 🗓️ November 9th, 2026

Training Help Desk Audiovisual

Edtech.com's Summary

University of North Carolina - Charlotte is hiring a Manager, Classroom Technology & Support Services. The role runs the Classroom Support team within the university's Digital and Professional Learning unit, keeping classroom audiovisual equipment and workstations working so that teaching is not interrupted. The manager supervises permanent, temporary, and student staff and works closely with the Director of Learning Space Technology on service priorities and escalations.

Highlights

Oversee daily Classroom Support operations so service tickets are acknowledged within two hours and resolved under the 10-minute resolution guideline, escalating Tier 3 issues to vendors or service providers.
Build the coverage schedule for permanent, temporary, and student employees, and recruit, hire, onboard, and train the temporary and student staff.
Supervise the team by setting clear performance expectations, coaching regularly, and conducting annual evaluations of permanent staff.
Monitor classroom AV devices remotely with Crestron Fusion, Extron GlobalViewer, and other tools to resolve hardware issues before they disrupt classes.
Plan maintenance and replacement cycles for deployed AV equipment and workstations, and lead equipment inventory and surplus procedures.
Coordinate with the AV Integration Team on project planning and preparation of PCs, intercoms, and network switches, and with the central IT team (OneIT) on maintenance and security standards for managed systems.
Write and maintain support FAQs, "Show-me, tell-me" guides, and onboarding training content for Classroom Technology and Support Services staff.
Bachelor's degree and three years of audiovisual support experience, or an equivalent combination, plus two years of management or supervisory experience.
Preferred: higher education experience, advanced troubleshooting of Extron, Crestron, and Biamp systems, experience programming Extron AV control systems, and AVIXA Certified Technology Specialist (CTS) certification.
Salary range of $80,000 to $85,000 for a permanent, full-time, on-site role working Monday through Friday, 7:00 am to 4:00 pm, with occasional evening and weekend hours.