UTS - Temporary IT Technician at NC State

🇺🇸 Raleigh, North Carolina 🕑 Temporary Full-Time 💰 $25 per Hour 💻 Information Technology 🗓️ November 9th, 2026

Help Desk

Edtech.com's Summary

North Carolina State University is hiring a UTS - Temporary IT Technician at NC State. The role provides first-line technical support, acting as the initial point of contact for users, working through service requests in the ticketing system, and resolving issues within service level agreements or routing them to the right team. The technician also provisions, configures, and deploys computers and related equipment so devices are secure and ready for end users.

Highlights

Handle Tier I technical issues through the ticketing system, from receiving and categorizing each request to resolving it within established service level agreements.
Serve as the initial point of contact for service requests, keeping customers informed of incident progress and notifying them of impending changes.
Complete preliminary assessments using troubleshooting checklists and knowledge-based processes, then document issues and route or escalate tickets to the appropriate team based on incident category and severity.
Support computer, software, and application issues, and provision, configure, and deploy computers and related equipment so devices are secure, functional, and ready for immediate use.
Bring 1-3 years of service desk or helpdesk experience supporting end users on PC and Mac, along with technical diagnosis skills and good knowledge of internet security and data privacy principles.
Preferred experience includes Google and Microsoft Office apps, AI productivity tools such as ChatGPT and Gemini, ticketing systems such as ServiceNow, and networking, Active Directory, Group Policy, JAMF, and scripting and automation.
Hold a valid NC driver's license, as driving is required for the position.
Anticipated hiring rate of $25.00 per hour.
Temporary, on-site schedule in Raleigh, NC, Monday through Friday, 40 hours per week.