Edtech.com's Summary

Independence Pet Holdings is hiring a Manager, Communication & Partner Training to lead partner and internal communications and drive continuous operational improvements. The role involves strategic planning, solution architecture, and business analysis to enhance communications and partner training while collaborating with cross-functional teams.

Highlights

Own partner and internal communications and training strategies.
Lead projects to improve partner interactions and partner with leadership on strategy.
Serve as liaison between business, technology, and cross-functional teams.
Analyze and define solution scope and requirements for communication efforts.
Bachelor's degree in Communications or related field required.
7+ years in leadership roles with experience developing and executing strategic initiatives.
Proven success in designing personalized education programs.
Strong leadership, communication, analytical, and project management skills.
Experience in the pet industry is a strong asset.
Comprehensive benefits include medical, dental, vision, parental leave, retirement plan, paid time off, and employee assistance programs.

Manager, Communication & Partner Training Full Description

Manager, Communication & Partner Training

Remote

United States; Ohio

Full time

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

Pets Best, a subsidiary of IPH, offers pet insurance and wellness plans for dogs and cats in every state. Founded in 2005 with a mission to provide access to comprehensive animal healthcare at an affordable price, Pets Best delivers flexible coverage, an easy claims process, and excellent customer service.

Job Summary:

The Manager, Communication & Partner Training– Pets Best will own partner communications, partner communications and internal communications while driving continuous operational improvements to these processes. This will include aspects of solutions architecture and business analysis by researching and identifying new functionality and capabilities for Pets Best to define new solution requirements as needed.

The role requires strong insurance background, communication skills, process & project management experience, coupled with strong analytical and influencing skills to coalesce cross-functional alignment. The role will be the liaison with the business, Technology and cross-functional teams to execute on the communication strategy and plan.

This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Main Responsibilities:

Partner with leadership on strategy, planning, and implementation efforts related to partner communication and training.
Develop and execute partner training strategy.
Participate in intake to determine the LOE and prioritization and be the subject matter expert for efforts that may involve partnership efforts.
Lead projects to improve foundational partner interactions.
Partner with leadership and key stakeholders to develop Internal communication strategy and plan.
Partner with cross-functional teams to lead discovery efforts, define solution scope and requirements for various efforts.
Perform other duties and/or special projects as assigned

Basic Qualifications:

Bachelors Degree in Communications or relevant field
7+ years in leadership roles, with a track record of success in developing and executing strategic initiatives
Track record in leading growth
Demonstrable experience designing and implementing successful personalized education programs
Strong leadership skills and ability to motivate and partner with cross-functional teams

Preferred Qualifications:

Strong leadership skills and ability to motivate and partner with cross-functional teams
Excellent communications skills
Strong analytical and project management skills
Strategic mindset, with ability to make difficult decisions
Experience in pet industry is a strong asset

#li-Remote

#Pets Best

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)

Original Job Description

Manager, Communication & Partner Training

Remote

United States; Ohio

Full time

Job Summary:

Main Responsibilities:

Partner with leadership on strategy, planning, and implementation efforts related to partner communication and training.
Develop and execute partner training strategy.
Participate in intake to determine the LOE and prioritization and be the subject matter expert for efforts that may involve partnership efforts.
Lead projects to improve foundational partner interactions.
Partner with leadership and key stakeholders to develop Internal communication strategy and plan.
Partner with cross-functional teams to lead discovery efforts, define solution scope and requirements for various efforts.
Perform other duties and/or special projects as assigned

Basic Qualifications:

Bachelors Degree in Communications or relevant field
7+ years in leadership roles, with a track record of success in developing and executing strategic initiatives
Track record in leading growth
Demonstrable experience designing and implementing successful personalized education programs
Strong leadership skills and ability to motivate and partner with cross-functional teams

Preferred Qualifications:

Strong leadership skills and ability to motivate and partner with cross-functional teams
Excellent communications skills
Strong analytical and project management skills
Strategic mindset, with ability to make difficult decisions
Experience in pet industry is a strong asset

#li-Remote

#Pets Best

Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)

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