Manager, Customer Service and Quality Assurance

🇺🇸 New Brunswick, NJ 🕑 Full-Time 💰 $82K - $126K 💻 Quality Assurance 🗓️ April 12th, 2026

Edtech.com's Summary

Rutgers University is hiring a Manager, Customer Service and Quality Assurance. This role oversees quality assurance and customer service operations for parking services to ensure optimal service for the Rutgers community, manages issue resolution and help desk functions, and collaborates with executives to develop strategic plans while supervising full-time staff.

Highlights

Oversee quality assurance related to parking operations for all Rutgers University campuses.

Manage customer service outreach, issue resolution coordination, and help desk operations for parking services.

Monitor customer service issues against expected quality standards.

Collaborate with executives on long-term productivity and success strategies for Rutgers University Parking.

Supervise full-time staff directly.

Requires a Bachelor's degree in business administration or a related field, or equivalent education and experience demonstrating supervisory and managerial capability.

Minimum of five years relevant experience in university, municipal, or related operational settings.

Strong knowledge of university services and operational planning for maximum efficiency.

Preferred experience managing a customer service help desk environment.

Salary range between $82,166 and $125,837 with comprehensive benefits including medical, dental, retirement plans, paid leaves, and educational benefits.