Edtech.com's Summary

Ferrara is hiring a Manager, Learning & Innovation. This role involves designing and delivering engaging digital learning experiences, administering the SuccessFactors LMS, and integrating emerging AI and learning technologies to enhance training programs and system functionalities.

Highlights

Design and implement modern learning programs based on adult learning theory and instructional design best practices.
Manage and maintain the SuccessFactors LMS, including user account administration, content management, and troubleshooting.
Analyze learning program performance and generate reports to support strategic decision-making.
Research and incorporate innovative AI and learning technologies into instructional design.
Develop and deliver training sessions to support effective LMS usage across the organization.
Requires at least 5 years of experience as a SuccessFactors LMS administrator and familiarity with data analysis tools.
Bachelor’s degree in IT, Human Resources, Education, or a related field is required.
Salary range is $102,500 to $142,500 annually, with eligibility for annual bonuses based on company performance.
Work involves collaboration with IT and cross-functional teams to ensure system compliance and continuous improvement.
Company serves a broad market with products sold to over 66 million U.S. households annually under multiple well-known confectionery brands.

Manager, Learning & Innovation Full Description

For more than 115 years, Ferrara has created sugar confections that enable moments of sweetness, celebration, and connection for candy lovers of all generations. Today, the company is the #1 sugar confectioner in the United States. Ferrara boasts a passionate team of nearly 9,000 employees creating and delivering hundreds of products sold under 20 popular brands like Brach’s®, NERDS®, SweeTARTS®, Laffy Taffy®, and Trolli® to more than 66 million U.S. households annually and popular Dori snacking products under brands such as Dori, Gomets, Pettiz, and Yogurte 100 in Brazil. Additionally, Jelly Belly, known world-wide for its confections, was acquired in November of 2023.

Manager, Learning & Innovation ‎

Work Location: Chicago
Due to the highly interactive and team-based nature of this role, in-person attendance for most of the workweek (i.e., 3 days or more) is essential for: effective communication including during in-person meetings, strong supervision, real-time problem-solving, and participation in cross-functional initiatives.

Want to make an impact?
The Manager, Learning & Innovation will lead the design and delivery of modern, engaging and scalable digital learning experiences.

Ways you will make a difference
Learning Experience Design

Designing impactful learning experiences by applying adult learning theory and instructional design best-practices to create modern learning programs
Build and maintain scalable content libraries, including learner journeys, certification programs, videos, and assessments
Serve as the learner’s advocate, ensuring content is relevant, accessible, and engaging
Measure and analyze the impact of learning programs using performance metrics and feedback loops
Research emerging AI and learning technologies, bringing innovative ideas into instructional design and enablement

LMS Administration

Administer and maintain the SuccessFactors LMS, ensuring it is up-to-date, secure, and accessible
Manage user accounts, permissions, and roles
Troubleshoot and resolve system issues in collaboration with IT and SuccessFactors support teams
Content Management: upload, test, and manage learning content, courses, and other educational materials
Ensure content complies with organizational and industry standards and legal requirements
Generate and distribute regular reports on course participation, completion rates, and other key metrics
Analyze data to identify trends and support decision-making for learning strategies
Provide technical support to users, addressing inquiries and resolving issues related to the LMS
Develop and deliver training sessions and materials to help users effectively navigate the system
Identify opportunities for system improvements and enhancements between platforms (LMS, Percipio, Alchemy, etc.)
Test new features and functionality as they are released, ensuring they meet organizational needs
Maintain thorough documentation of system processes and procedures. Ensure compliance with data protection regulations and organizational policies

Skills that will make you successful

Strong understanding of management systems, excellent organizational skills, and a proactive approach to system improvements
Deep technical aptitude and familiarity with LMS platforms and technology
Excellent organizational and problem-solving skills
Ability to communicate effectively with technical and non-technical stakeholders

Experiences that will support your success

Bachelor’s degree in information technology, Human Resources, Education, or a related field
Minimum 5 years’ experience as a SuccessFactors LMS administrator
Experience with data analysis and reporting tools

What We Offer

At Ferrara, we're proud to support our employees with comprehensive benefits that enhance health, financial wellness, and include paid time off (PTO). Eligible employees may also receive an annual bonus based on company performance. Learn more about our benefits at https://flimp.live/Ferrara-Candy-2025-OE-QR

Compensation

The salary range for this role is $102,500 - $142,500 annually.

Ferrara’s success in industry-leading innovation has been driven by deep consumer insights, strong retailer co-creation and partnerships, and a dedication to diversity of thought, experience, and people. A privately held company, Ferrara has its global headquarters in Chicago and an operational network of more than 27 locations in North America, Brazil, and China that includes manufacturing, distribution, sales, and R&D facilities. Ferrara is a privately held Ferrero related company. Learn more at www.ferrara.com or www.linkedin.com/company/ferrara-.

EQUAL OPPORTUNITY

We are proud to be an equal opportunity employer. In order to provide equal employment and advancement opportunities to all qualified applicants and employees, employment decisions and opportunities at Ferrara will be based on merit, qualifications, and abilities, without regard to race, color, creed, religion, sex, sexual orientation, gender identity and expression, marital or civil union status, national origin, ancestry, citizenship, age, military or veteran status, disability, handicap, genetic information, pregnancy (childbirth or related medical condition), or on any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

Nearest Major Market: Chicago

Original Job Description

Manager, Learning & Innovation ‎

Designing impactful learning experiences by applying adult learning theory and instructional design best-practices to create modern learning programs
Build and maintain scalable content libraries, including learner journeys, certification programs, videos, and assessments
Serve as the learner’s advocate, ensuring content is relevant, accessible, and engaging
Measure and analyze the impact of learning programs using performance metrics and feedback loops
Research emerging AI and learning technologies, bringing innovative ideas into instructional design and enablement

LMS Administration

Administer and maintain the SuccessFactors LMS, ensuring it is up-to-date, secure, and accessible
Manage user accounts, permissions, and roles
Troubleshoot and resolve system issues in collaboration with IT and SuccessFactors support teams
Content Management: upload, test, and manage learning content, courses, and other educational materials
Ensure content complies with organizational and industry standards and legal requirements
Generate and distribute regular reports on course participation, completion rates, and other key metrics
Analyze data to identify trends and support decision-making for learning strategies
Provide technical support to users, addressing inquiries and resolving issues related to the LMS
Develop and deliver training sessions and materials to help users effectively navigate the system
Identify opportunities for system improvements and enhancements between platforms (LMS, Percipio, Alchemy, etc.)
Test new features and functionality as they are released, ensuring they meet organizational needs
Maintain thorough documentation of system processes and procedures. Ensure compliance with data protection regulations and organizational policies

Skills that will make you successful

Strong understanding of management systems, excellent organizational skills, and a proactive approach to system improvements
Deep technical aptitude and familiarity with LMS platforms and technology
Excellent organizational and problem-solving skills
Ability to communicate effectively with technical and non-technical stakeholders

Experiences that will support your success

Bachelor’s degree in information technology, Human Resources, Education, or a related field
Minimum 5 years’ experience as a SuccessFactors LMS administrator
Experience with data analysis and reporting tools

What We Offer

Compensation

The salary range for this role is $102,500 - $142,500 annually.

EQUAL OPPORTUNITY

Nearest Major Market: Chicago

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Manager, Learning & Innovation

Edtech.com's Summary

Manager, Learning & Innovation Full Description

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