Edtech.com's Summary

Kaplan is hiring a Manager, Nurse Consultants to lead and optimize the performance of the Nurse Consultant team. This role involves fostering collaboration, managing workload through organizational tools, driving strategic deployment, and ensuring alignment of Nurse Consultant efforts with company objectives to deliver excellent customer support and engagement.

Highlights

Lead and foster collaboration within the Nurse Consultant team to drive customer support excellence.
Manage and organize Nurse Consultant work using tools for visibility and priority alignment.
Monitor team performance against KPIs, providing coaching and professional development.
Collaborate cross-functionally to align activities with strategic growth and customer engagement.
Track contributions, optimize processes, and support key project execution involving Nurse Consultants.
Require Bachelor's degree in Business, Nursing, or related field.
Require 6+ years in healthcare, consulting, or customer support with 3+ years in leadership.
Active RN license preferred; leadership and project management certifications are a plus.
Compensation range: $64,000 - $202,600, based on experience and qualifications.
Work collaboratively with sales, implementation, and customer success departments.

Manager, Nurse Consultants Full Description

Manager, Nurse Consultants

Remote/Nationwide, USA

Full time

Job Title Manager, Nurse Consultants

Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

The Manager, Nurse Consultants, is responsible for optimizing the performance and impact of the Nurse Consultant (NC) group. This leader fosters a highly collaborative environment where NCs work alongside the manager to deliver outstanding customer support and engagement, organizing and managing NC work through tools and systems that ensure efficiency, transparency, and alignment with strategic priorities. The Manager focuses on strategic deployment, cross-functional collaboration, performance monitoring, and process improvements to ensure the NC team effectively supports organizational goals.

Primary/Key Responsibilities

Team Leadership, Collaboration & Organization

Foster a collaborative environment with the Nurse Consultant (NC) team to drive customer support and service excellence.
Utilize organizational tools and systems to manage and organize NC work, ensuring visibility into assignments, timelines, and priorities.
Guide the team in monitoring performance against KPIs, identifying improvement opportunities, and implementing strategies for success. Provides input into team evaluations in these initiatives.
Provide coaching, mentorship, and professional development resources to help NCs grow their expertise and impact.
Collaborate with organizational leadership to assess resource needs and contribute insights to workforce planning.

Strategic Deployment & Customer Engagement

Partner cross-functionally to align NC activities with strategic growth opportunities, implementation initiatives, and post-implementation support.
Leverage tools to track and organize NC deployment across projects, ensuring effective coverage of client success, retention, and business expansion efforts.
Establish and refine processes for prioritizing customer needs and deploying resources effectively.

Performance Monitoring, Process Optimization & Work Organization

Track and assess NC contributions, ensuring alignment with business objectives and customer satisfaction goals.
Develop and implement tools and methodologies for enhanced tracking, reporting, feedback assessment, and workflow organization.
Support the successful execution of key projects involving NCs, ensuring deadlines, deliverables, and quality standards are met.

Collaboration & Continuous Improvement

Work closely with sales, implementation, and customer success teams to ensure Nurse Consultant efforts align with company strategy and objectives.
Lead continuous improvement initiatives within the NC team, identifying opportunities for increased operational efficiency and innovation.
Facilitate knowledge sharing, promote best practices, and coordinate training sessions to strengthen team capabilities and outcomes.

Minimum Qualifications

Bachelor’s Degree, Business, Nursing or related field
6+ years of experience in a healthcare, consulting, or customer support role, with at least 3+ years in a leadership or management position.
Active RN license preferred
Attention to detail
Excellent communication & relationship management skills

Preferred Qualifications

Additional certifications in leadership, project management, or healthcare consulting are a plus.

We offer a competitive benefits package including:

Remote work providing flexible work/life balance
Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)

Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members

Competitive health benefits and new hire eligibility starts day-1 of employment
Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities
And so much more!

#LI-Remote

For full-time positions, Kaplan has two Salary Grades, this position is Salary Grade B: $64,000 - $202,600. Actual compensation for this role is determined by several factors including but not limited to job level, candidate's skills, experience, and education, among other factors determined by the business.

LocationRemote/Nationwide, USA

Additional Locations

Employee TypeEmployee

Job Functional Area Operations & Support

Business Unit00092 Kaplan Health

At Kaplan, we recognize the importance of attracting and retaining top talent to drive our success in a competitive market. Our salary structure and compensation philosophy reflect the value we place on the experience, education, and skills that our employees bring to the organization, taking into consideration labor market trends and total rewards. All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions. Additionally, certain positions are bonus or commission-eligible. And we have a comprehensive benefits package, learn more about our benefits here.

Diversity & Inclusion Statement:

Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.

Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.

Kaplan is a drug-free workplace and complies with applicable laws.

Original Job Description