Edtech.com's Summary

University of Michigan is hiring a Manager of Instructional Computing & Hardware Lifecycle. The manager leads the LSA Technology Services team that runs computer labs, active learning classrooms, and loaner device pools for the College of Literature, Science, and the Arts (LSA) and manages the lifecycle of the college’s thousands of computers, from procurement through retirement. The role reports to the Assistant Director for Computing and partners with faculty, instructional designers, and college leaders on academic technology.

Highlights

Oversee operational support and strategic direction for instructional computing environments, including computer labs, active learning classrooms, and loaner pools, and make sure they are ready before each academic term.
Partner with faculty, academic leadership, and instructional designers to introduce new or enhanced academic technologies and software that support teaching and learning.
Lead hardware lifecycle management covering inventory control, procurement planning, deployment, OS upgrade cycles, patching, vulnerability mitigation, and orderly device retirement, while monitoring fleet compliance with university security standards.
Work with the Assistant Director for Security & Infrastructure to protect academic and lifecycle assets from security risks and data vulnerabilities.
Supervise, coach, and mentor desktop support and technical staff, including recruiting, hiring, performance reviews, and career development planning.
Track ticketing system metrics and dashboards to meet service level agreements, run a structured project portfolio with regular stakeholder reporting, and manage team operating budgets and forecasts.
Hold a bachelor’s degree in business administration, information technology, communications, or a related field, with five years in technical support, desktop support, or hardware lifecycle management and three years each managing projects and supervising technical teams.
Bring hands-on experience with hardware lifecycle processes, inventory tracking, and support ticketing tools such as TeamDynamix, Excel, and Tableau or Power BI, plus a record of process improvement and clear inventory reporting.
Desired experience includes supporting instructional computing spaces or academic technology in higher education, budget planning, and developing organizational standards and operational policies.
Pay of $101,400 to $126,700 per year in a hybrid role, on campus four days a week in Ann Arbor with one remote day.

Manager of Instructional Computing & Hardware Lifecycle Full Description

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. Cover letters must not exceed one page, and resumes must not exceed two pages, succinctly conveying qualifications for the role.

Job Summary

The University of Michigan’s College of Literature, Science, and the Arts (LSA) has an exciting opportunity for a team-focused, data-driven, and collaborative Manager of Instructional Computing & Hardware Lifecycle to join LSA Technology Services. You will report to the Assistant Director for Computing in the Research, Infrastructure, and Computing division.

This position is responsible for providing strategic and operational leadership for staff managing academic technologies in instructional computing environments (classrooms, classlabs, loaner pools, and specialized learning spaces), and hardware lifecycle activities (e.g., device procurement, inventory tracking, deployment, upgrades, patching, and device retirement) across LSA. The selected candidate will partner with college leadership, internal and external technology teams, faculty, unit leadership, and key stakeholders to establish, align, and implement strategic technology priorities across the College.

Responsibilities

About The Job

In this role, you will lead a dedicated team responsible for managing instructional spaces, learning environments, and the lifecycle of thousands of computing devices deployed across the college. You will partner with peers, Technology Services Directors, and other college leaders to align support services with instructional technology, investigating new desktop needs/costs, and administrative computing requirements.

Instructional Computing & Academic Technology Leadership

Oversee the operational support, maintenance, and strategic direction of instructional computing environments, including computer labs, active learning classrooms, and device loaner pools across LSA facilities.
Partner with faculty, academic leadership, and instructional designers to introduce new or enhanced academic technologies, software applications, and systems that enrich learning and teaching.
Ensure high availability, performance, and readiness of instructional technology tools and computing spaces prior to academic terms and daily instruction.

Hardware Lifecycle & Fleet Management

Lead hardware lifecycle management activities, including inventory control, procurement planning, deployment, OS upgrade cycles, patching, vulnerability mitigation, and orderly device retirement.
Monitor hardware fleet health and compliance to ensure alignment with university security standards, LSA policies, and asset management protocols.
Partner with the Assistant Director for Security & Infrastructure to safeguard academic and lifecycle assets against security risks and data vulnerabilities.

Team Leadership & Supervision

Provide direct operational supervision, coaching, and mentorship for desktop support and technical staff.
Recruit, hire, counsel, and retain high-caliber technical talent from diverse backgrounds; conduct performance reviews and support staff career development planning.
Promote team engagement, foster cross-functional collaboration, and build a positive, supportive work culture.

Operations, Service Delivery & Project Management

Monitor ticketing system metrics, dashboards, and operational data to ensure adherence to Service Level Agreements (SLAs) and equitable workload distribution.
Develop and execute a structured project portfolio for team initiatives with clear deliverables, timelines, and regular stakeholder reporting.
Drive continuous process improvement, automate repetitive workflows, and maintain clear knowledge documentation across teams.
Compile, track, and manage team operating budgets, forecasting direct/indirect costs and ensuring effective expenditure control.

About You

You are a thoughtful, practical, and persistent leader who excels at balancing daily operational demands, academic term deadlines, and strategic goals. You bring a calm and structured approach to solving technical and logistical challenges in a higher education environment.

You bring strong expertise in desktop support operations, device lifecycle management, and instructional technology workflows. You model kind, professional, and clear communications with faculty, researchers, and staff, applying a “start with yes” philosophy to support complex instructional requirements within institutional policies.

You are skilled in using data to evaluate performance, improve processes, and maintain accountability. You build strong relationships across diverse technical and non-technical stakeholders, ensuring high customer satisfaction and continuous improvement.

Required Qualifications

Bachelor’s degree in Business Administration, Information Technology, Communications, or a related field, and/or equivalent combination of education and experience.
Five (5) years of experience in technical support, computer desktop support, or hardware lifecycle management within a large or complex technical organization.
Three (3) years of experience managing projects, including stakeholder engagement, project planning, execution, and reporting.
Three (3) or more years of supervisory/management experience with proven ability to build, lead, and develop technical teams.
Demonstrated experience with hardware lifecycle processes, inventory tracking systems, and end-user support ticketing tools (e.g., TeamDynamix, Google Sheets, Excel, Tableau/Power BI).
Proven track record in driving process improvement, change management, and knowledge documentation.
Ability to create detailed and visual reports to communicate the status of existing inventories, migrations, etc.
Excellent written, verbal, and interpersonal communication skills, with demonstrated ability to translate complex technical concepts for non-technical stakeholders.

Desired Qualifications

Experience supporting instructional computing spaces, computer labs, or academic technology in a higher education setting.
Demonstrated experience with budget planning, forecasting, and resource allocation.
Experience developing and implementing organizational standards and operational policies.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment.

Work Locations

This position is a hybrid role, working on campus four days each week with the ability to work remotely the remaining day. The team today works from our main Central Campus location in Ann Arbor, Michigan, giving ready access to all of our faculty, classrooms, and central campus resources. In the Spring of 2027, Hardware Lifecycle will be based out of a facility approximately 5.5 miles from the current location. Managerial responsibilities will be split amongst the locations during the work week.

We want an inclusive and supportive environment for you to do the best work of your career. That starts with working no more than 40 hours a week on a regular basis. Our workplace and our benefits are designed to support a sustainable, healthy relationship between life and your work.

Additional Information

As one of the world’s great liberal arts and sciences colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world.

Salary: $101,400.00 - $126,700.00. Work location: Ann Arbor Campus, Ann Arbor, MI. Mode of work: Hybrid. Full-Time, Regular.

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Manager of Instructional Computing & Hardware Lifecycle

Edtech.com's Summary

Manager of Instructional Computing & Hardware Lifecycle Full Description

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