Manager, Operations

Manager, Operations

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Announcement

 Details 

Open Date  | 03/16/2026
Requisition Number  | PRN44490B
Job Title  | Manager, Operations
Working Title  | Senior Manager for Training and Outreach
Career Progression Track  | G
Track Level  |
FLSA Code  | Administrative
Patient Sensitive Job Code?  | No
Standard Hours per Week  | 40
Full Time or Part Time?  | Full Time
Shift  | Day
Work Schedule Summary  | Monday thru Friday; 8:00 – 5:00 with some weekend and evening work as necessary
(This position can be remote anywhere in United States)
VP Area  | Academic Affairs
Department  | 00294 - Financial Aid
Location  | Other
City  | Other
Type of Recruitment  | External Posting
Pay Rate Range  | $90,000 - $104,500
Close Date  | 04/10/2026
Priority Review Date (Note - Posting may close at any time)  |

Job Summary  | The position is responsible for comprehensive management and development of training and outreach for scholarship and financial aid programs and processes. Responsibilities include developing and overseeing training programs and content related to scholarships and financial aid policies, processes, programs, and administration; serving as office lead for ensuring training occurs consistently, effectively, and on a planned schedule; ensuring internal and external communications and outreach are delivered effectively and timely; and that services to students, families, and colleagues are innovative, accurate, and timely. Responsibilities may include effective supervision of permanent and/or temporary staff members.

Responsibilities  | TRAINING Establishes, monitors, and maintains training calendars/plans in consultation with fellow managers Develops and manages effective and compliant training programs for staff; Conducts general or specialized training sessions; Assists office supervisors in planning and developing training for the staff they supervise In collaboration with office management team, establishes and modifies, as necessary, on-boarding training plans/content that is position-appropriate; cultivates and implements refresher training annually Helps staff formulate training objectives and utilize appropriate instructional methods; Selects or develops teaching aids and reference works Formulates teaching objectives that conform with selected instructional methods such as individual coaching, group instruction, lectures, demonstrations, conferences, meetings, and workshops In collaboration with office Administrative Manager, maintains documentation of training and professional development activities for office Serves as part of team to assess training needs of office; identifies training and professional development opportunities Maintains office library of presentation/training content and related materials Assists management with strategic planning of departmental objectives and develops training mechanisms designed to enhance unit, divisional, and institutional goals Helps ensure timely, accurate, and complete information is available and disseminated to students, parents, and colleagues Professionally addresses and works toward resolution of complex or novel situations encountered Actively aids in the office’s professional delivery of services, including maintenance of data/information security, privacy, and confidentiality Completes multiple complex analyses and develops reports used to monitor and assure service and processing benchmarks, as well as accuracy of eligibility and payments Serves as subject matter expert and is proactive in advancing processing, service, and eligibility monitoring

OUTREACH AND COMMUNICATIONS
Develops, implements, and monitors comprehensive plan to delivery of and participation in outreach events and programming related to financial aid and scholarships; ensures events and programs are well-planned and scheduled effectively Collaborates well with campus and community partners and ensures effective staffing and training for events and programming Develops, implements, and monitors annual calendar of planned and strategic office communications Establishes, implements, and monitors effective schedule of services providing information and advising/counseling on available financial aid and scholarship programs, application and eligibility requirements and processes, affordability options, and related information; responsibilities include identifying and implementing mechanisms to appropriately and effectively serve students, families, colleagues, and the public Uses training lens and consumer information lens (targeted and audience-specific to the maximum extent practicable) for the design, content, and delivery of communications, outreach, and services; includes website content as well as system-generated and staff-generated email templates Helps ensure policies and procedures (including rights and responsibilities) are communicated to students, families, and colleagues in an accurate, timely, effective, thorough, equitable, and inclusive manner Effectively determines and conveys student and program eligibility requirements, particularlypertaining to resolving student/parent inquiries for assistance; ensures appropriate level of investigation to aid in thorough, accurate, and timely responses Assists with development of office-wide policies and procedures and calendars, including ensuring content is current and accurate, and that emerging trends or anomalies are noted appropriately Follows established protocol for contact with media

PROFESSIONAL KNOWLEDGE AND PROFESSIONALISM
Maintains current access to and a working knowledge of internal and external systems affecting position responsibilities Maintains current knowledge of policies, rules, regulations, technical standards, and high-impact practices associated with administering and delivering federal, state, institutional, and private programs, and associated systems and emerging technologies Actively participates in professional meetings, conferences, and workshops; meets and communicates clearly with colleagues in similar positions/roles; researches industry practices; shares resulting knowledge and research with management and staff in order to serve well the students and the institution Ensures area policies and procedures are current and accurate; Provides clear and accurate documentation of transactions, conversations, interactions, and edits to records affecting student eligibility and/or compliance with applicable regulations, statutes, and/or policies Uses appropriate discretion, within regulatory and policy constraints, in eligibility guidelines, administration, and communications, including application of policies/requirements in an accurate, consistent, fair, and equitable manner Ensures clear and accurate documentation of transactions, conversations, and interactions affecting student eligibility and/or compliance with applicable policies Adheres to all statutory, regulatory, and policy guidance, including office policies and procedures Follows appropriate records management procedures and complies with record-keeping and archival requirements Maintains privacy and confidentiality of student and family data and information Maintains security of student records and related information Maintains professional appearance and demeanor, including when engaging students, families, colleagues, and members of the public Assists in training new employees (permanent and temporary, including interns and graduate assistants), as needed

OVERALL SUPPORT OF OFFICE AND INSTITUTIONAL OPERATIONS
Partners in monitoring and assurance that overall office operations are functional, accessible, efficient, compliant, and free of conflicts of interest Routinely and thoroughly reviews output and reports for accuracy and compliance Follows established timelines/calendars for projects/tasks As needed, serves on and/or oversees various office committees, which may include such functions as communications plan, appeals processes, outreach, personnel, forms and publications, etc.; position may also be asked to serve on Enrollment Management and/or University committees Advises senior management of anomalies, trends, or patterns affecting student and program eligibility Maintains effective working relationships and serves as a resource regarding scholarship and financial aid issues, policies, and procedures Performs other duties as assigned by supervisor and/or Executive Director Collaborates with other employees on office committees regarding policy, procedures, and training opportunities Actively participates in and contributes to overall office effectiveness
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications
Requires a Bachelor’s degree in a related area of assignment or equivalency (one year of education can be substituted for two years of related work experience). Four years of progressively more responsible management experience. Background knowledge of assigned department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department.

Master’s degree in a related area may be preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences  | Strongly prefer previous experience developing and delivering training on financial aid administration, as well as previous experience in compliant administration of Title IV, state, and institutional financial aid programs.
Type  | Benefited Staff

Special Instructions Summary   
Additional Information  | The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.

Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Posting Specific Questions

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Applicant Documents

 University Human Resource Management 
 250 East 200 South, Suite 125 Salt Lake City, UT 84111
 Contact us: (801) 581-2169 By Email: employment@utah.edu