Manager, People Operations 

• Job Level : Any
• Level of Education : BA/BS
• Job Type : Full-Time/Regular
• Date Updated : 11/26/2025
• Years of Experience : Not Applicable
• Will this position have direct reports? : true

• Lead the development and refinement of a scalable HR service delivery model, including self-service tools, tiered support structures, and knowledge management systems to empower employees and managers.
• Own the creation and maintenance of global HR process documentation, SOPs, and employee-facing resources to ensure consistency and accessibility.
• Lead, coach, and develop a high-performing team of People Generalists and HR Administrators across multiple geographies. Foster a collaborative, inclusive, and service-oriented team culture with clear goals, accountability, and continuous development.
• Oversee the delivery of core HR services across the employee lifecycle, including onboarding, offboarding, employee data management, HRIS administration, and compliance. Ensure consistent, efficient, and high-quality execution of HR processes globally.
• Manage relationships with external service providers (e.g., payroll, benefits, relocation, background checks), ensuring service quality, compliance, and cost-effectiveness across regions.
• Partner with regional People/HR teams to align operational practices and ensure compliance with local labor laws, data privacy regulations, and internal policies. Stay current on global employment legislation and proactively mitigate risk.
• Maintain strong internal controls and documentation to support audit readiness and regulatory compliance across all operational processes.
• Work closely with Business Partners, Talent Acquisition, Total Rewards, HRIS, Talent Management, and Learning to ensure seamless integration of People operations with broader people strategies and initiatives.
• Identify opportunities to streamline, standardize, and automate People/HR processes to improve scalability, efficiency, and user experience. Lead or support system enhancements and process redesign initiatives.
• Support business continuity planning and HR-related incident response (e.g., natural disasters, geopolitical events, data breaches) by ensuring operational readiness and clear escalation protocols.
• Partner with our HRIS team and ensure HRIS data accuracy, system usage, and reporting. Ensure timely and reliable data is available for decision-making, compliance, and analytics. Collaborate with IT and vendors to optimize HR systems and tools.
• Ensure a consistent and positive employee experience through operational touchpoints. Monitor service levels, resolve escalations, and continuously improve the quality and responsiveness of HR support.
• Support international assignments, relocations, and cross-border HR processes in partnership with internal stakeholders and external providers.
• Maintain strong governance across People/HR operations, ensuring adherence to internal controls, audit requirements, and regulatory standards.
• Support change initiatives by ensuring operational readiness, clear communication, and alignment across regions. Act as a key liaison between global People/HR operations and business stakeholders.

• 8+ years of progressive experience in People/HR operations, with a demonstrated track record of optimizing HR processes and systems in complex, global, or high-growth environments.
• In-depth knowledge of HR policies, compliance, and employment laws, particularly U.S. labor regulations, with a strong understanding of international HR operational practices.
• Proven experience leading or managing HR operational functions, such as employee lifecycle processes, HRIS administration, compliance, onboarding/offboarding, and data governance.
• Proven experience in large-scale alignment across various countries in a matrixed organisation.
• Experienced in AI utilization to support improved efficiencies across People/HR Operations
• Strong collaboration with HR centers of excellence (e.g., Talent Acquisition, Total Rewards, HRBP, HRIS, and Learning & Development) to ensure seamless and compliant HR service delivery.
• Exceptional project management skills, with a history of successfully implementing or improving HR systems, tools, and scalable workflows to support organizational growth.
• Ability to use HR data and analytics to identify trends, improve efficiency, and inform decision-making around service delivery and process improvements.
• Excellent stakeholder management and communication skills, with the ability to effectively partner with cross-functional teams, vendors, and senior leaders.
• Comfort operating in a fast-paced, ambiguous, and continuously evolving environment, with a focus on operational excellence and employee experience.
• Bachelor’s degree in Human Resources, Business Administration, or related field required; Master’s degree or advanced certification (e.g., SHRM-SCP, SPHR, PHR, or CHRP) strongly preferred.

• HR Financial Acumen: Ability to interpret HR budgets, cost centers, and operational expenses; aligns workforce-related spending with broader business objectives and cost-efficiency targets.
• Operational Market Awareness: Leverages external benchmarks, industry best practices, and labor market data to inform HR service delivery models and operational scalability.
• HR Metrics & Analytics Interpretation: Translates operational HR data (e.g., time-to-fill, turnover rates, processing times) into actionable insights that inform organizational effectiveness and employee experience.
• Process Root Cause Analysis: Diagnoses inefficiencies in HR workflows or service delivery; identifies systemic issues and drives continuous improvement initiatives.
• Business Process & Commercial Awareness: Understands how HR operations support the broader business model; connects HR services to operational levers such as productivity, compliance, and employee retention.
• Systems & Process Integration Thinking: Recognizes cross-functional dependencies (e.g., between HRIS, payroll, benefits, compliance) to ensure seamless, end-to-end employee lifecycle management.
• Operational Scenario Planning: Anticipates future business needs (e.g., mergers, expansions, system changes) and prepares scalable HR operational strategies to support growth and transformation.
• Strategic Execution & Prioritization: Balances daily HR service delivery with longer-term operational initiatives; focuses resources on high-impact process improvements and automation.
• Operational Problem-Solving & Solution Design: Structures complex process challenges (e.g., onboarding delays, data accuracy issues) into manageable solutions through system enhancements and workflow redesign.
• Change Impact Assessment - HR Systems & Processes: Evaluates the operational readiness and risk of system upgrades, policy changes, or process overhauls; ensures business continuity through robust planning.
• Stakeholder Partnership & Influence: Collaborates effectively with cross-functional leaders (e.g., IT, Finance, Legal) and external vendors to align on HR operational needs, timelines, and compliance requirements.
• Change Management & Enablement in HR Operations: Crafts clear communications and guides teams through operational transitions (e.g., system rollouts, process changes), ensuring user adoption and minimal disruption.
• Sustainment & Continuous Improvement: Establishes monitoring mechanisms (KPIs, SLAs, feedback loops) to ensure long-term effectiveness of HR processes and drives iterative improvements.
• Project & Program Leadership: Manages complex HR projects (e.g., HRIS implementation, shared services migration) with structured planning, resource allocation, risk management, and stakeholder engagement.
• HR Program Development & Delivery: Applies structured methodologies (e.g., Lean, Agile, Six Sigma) to design and implement scalable, repeatable, and efficient HR operational programs.

• Bachelor’s degree in Human Resources, Business Administration, or a related field; Master’s degree or advanced education in HR systems, organizational effectiveness, or business operations is preferred.
• Minimum of 8+ years of progressive HR experience, with a strong focus on HR operations, service delivery, systems, and compliance, ideally in fast-paced or high-growth environments.
• Proven experience in leading HR operations across multiple geographies, including process standardization, system implementation, and compliance management in global organizations.
• Track record of successfully designing and executing scalable HR operational strategies that support business transformation, enhance employee experience, and improve efficiency.
• Comprehensive understanding of U.S. employment law, HR compliance requirements, and strong familiarity with global HR practices, particularly across EMEA and APAC regions.
• Global mindset with experience managing cross-cultural operational initiatives, and adapting processes to local regulatory and cultural contexts.
• Demonstrated success working cross-functionally with HR centers of excellence, such as Total Rewards, HRIS, Talent Acquisition, Talent Management, and Learning & Development, to deliver cohesive and compliant HR services.
• Strong interpersonal and stakeholder engagement skills, with the ability to influence, coach, and partner with senior leadership, functional teams, and external vendors.
• Proficient in leveraging AI-driven tools and automation platforms (e.g., chatbots, predictive analytics, workflow automation) to improve HR service delivery, enhance employee self-service, and optimize back-end operations.
• Professional HR certifications such as SHRM-SCP, SPHR, PHRi, or equivalent are highly desirable and reflect a strong commitment to continuous professional development

• We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
• We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
• As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!