American Express
Manager, Privacy Training & Communications
🇺🇸 Hybrid - Sunrise, FL
🕑 Full-Time
💰 $90K - $165K
💻 Learning & Development
🗓️ September 17th, 2025
LMS
Storyline
Edtech.com's Summary
American Express is hiring a Manager, Privacy Training & Communications. This role involves designing, implementing, and managing comprehensive privacy training programs and communications to promote privacy awareness and compliance across the organization. The manager drives privacy training strategies, develops learning resources, and leads professional development initiatives while ensuring effective communication to foster a strong privacy culture.
Highlights
- Design and implement enterprise-wide and role-based privacy training programs.
- Develop instructional content using instructional design principles and innovative techniques such as gamification and scenario-based training.
- Manage training content and course delivery through a Learning Management System (LMS), utilizing tools like Articulate, Captivate, Lectora, and Storyline.
- Establish and oversee a professional development program focused on privacy and data protection certifications and workshops.
- Create communication strategies and materials to promote privacy awareness, including managing intranet pages and organizing annual Data Privacy Week events.
- Minimum 5 years of experience in regulated industries, with at least 3 years in privacy-related training and communications.
- Strong project management skills and proficiency in data analytics to measure training effectiveness.
- Preferred qualifications include IAPP certifications (CIPP-E/CIPP-US) and degrees in Instructional Design, Adult Education, or Communications.
- Salary range from $90,000 to $165,000 annually, plus bonus and benefits.
- Supports flexible working models with hybrid, onsite, or virtual arrangements depending on business needs.
Manager, Privacy Training & Communications Full Description
Manager, Privacy Training & Communications
Sunrise, Florida, United States • Phoenix, Arizona, United States + 2 more
Job Description
Work Location Options:
Hybrid
Hybrid
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The American Express Global Privacy Oversight team are trusted advisors on the American Express Data Protection & Privacy Principles. We work to raise privacy awareness, drive compliance with both internal privacy policies and regulatory expectations across the organization and establish privacy as a strategic differentiator for the American Express brand.
As a second line of defense function, Global Privacy oversee, provide expertise in, and challenge the identification, management, and mitigation of privacy risks across the company in line with the privacy framework and the company’s vision to provide the world’s best customer experience every day.
This position is based in the United States (US) and reports to the Director, Global Privacy Program.
Do you want to set the tone for how we manage and mitigate Privacy risks in an increasingly complex regulatory landscape? Then, you could be our next Privacy Training & Communications Manager.
Do you want to set the tone for how we manage and mitigate Privacy risks in an increasingly complex regulatory landscape? Then, you could be our next Privacy Training & Communications Manager.
Key Responsibilities:
The Manager, Privacy Training & Communication is responsible for designing, implementing, and managing comprehensive privacy training and communications programs tailored to the organization's needs. This role involves developing enterprise-wide and role-based privacy training, overseeing a robust professional learning and development program, and managing privacy communications.
- Training Strategy & Development:
- Develop a strategic vision and roadmap for privacy training initiatives aligned with organizational goals and regulatory requirements.
- Use instructional design principles and methodologies to design, storyboard, develop, and implement enterprise-wide and role-based e-learning and other training courses (e.g. train-the-trainer, instructor-led training) to facilitate the implementation of privacy policies, laws, and regulations.
- Develop best in class Privacy learning content.
- Develop learning resources such as PowerPoint decks, handbooks, manuals, and job aids to support Privacy program governance and/or enterprise learning initiatives.
- Deliver Privacy training, measure training effectiveness, and implement training improvement plans.
- Perform course management tasks within the enterprise Learning Management System (LMS).
- Professional Learning and Development:
- Establish a structured professional development program focused on privacy and data protection, including certifications,
- courses, and workshops.
- Collaborate with external training providers, industry associations, and professional organizations to offer relevant training opportunities and resources.
- Track and report on participation and progress in professional development activities.
- Communication
- Develop and implement a comprehensive communication and awareness strategy to promote a strong Privacy culture across the Company.
- Develop and maintain organizational communications, such as intranet page and newsletters, to ensure colleagues have knowledge of privacy resources and events.
- Plan and execute annual Data Privacy Week events.
Minimum Qualifications:
- 5+ years of experience in highly-regulated and fast-moving industries, preferably Consulting or Financial Services.
- 3+ years of experience in training and communication design supporting a Privacy (preferred) and Cybersecurity function.
- 3+ years of experience designing, delivering, and managing training, learning and development programs.
- Must be willing to research Privacy topics to drive insightful and effective training and communication activities independently.
- Must possess a deep understanding of instructional design and learning methodologies and principles including course design, development, implementation, and evaluations to develop Privacy training courses which grab the audience’s attention, and make people ‘sit up and listen’.
- Experienced in using innovative training techniques including Gamification, Scenario-based training, real-life case studies, Branching, etc.
- Proficiency in learning management systems (LMS) and experience with instructional design tools, including but not limited to: Articulate, Captivate, Lectora, and/or Storyline. Fluency programming with variables and functions (Advanced Actions preferred).
- Strong project management abilities, including the capacity to plan, organize, and execute multiple training initiatives concurrently and to complete required actions to a very high standard of quality, by the assigned due date.
- Effective communication and presentation skills, with the ability to convey complex concepts in a clear and understandable manner.
- Excellent oral and written communications skills.
- Good knowledge of Data Analytics techniques to measure the effectiveness of the training and awareness efforts being undertaken.
Preferred Qualifications:
- IAPP Privacy qualification (CIPP-E/CIPP-US).
- Bachelor's or Masters in Instructional Design, Adult Education, Communications or related degree.
Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
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