Manager, Program(s)

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Manager, Program(s)

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Announcement

 Details 

Open Date  | 03/06/2026
Requisition Number  | PRN44425B
Job Title  | Manager, Program(s)
Working Title  | Supervising Manager for Professional Schools’ Financial Aid Programs
Career Progression Track  | F
Track Level  |
FLSA Code  | Administrative
Patient Sensitive Job Code?  | No
Standard Hours per Week  | 40
Full Time or Part Time?  | Full Time
Shift  | Day
Work Schedule Summary  | Monday thru Friday; 8:00 – 5:00 with some weekend and evening work as necessary

VP Area  | Academic Affairs
Department  | 00294 - Financial Aid
Location  | Campus
City  | Salt Lake City, UT
Type of Recruitment  | External Posting
Pay Rate Range  | $58,300 - $69,518
Close Date  | 06/06/2026
Priority Review Date (Note - Posting may close at any time)  |
Job Summary  | Leads the direction, organization, and development of programs supporting graduate and professional programs of study, as well as alternative financing programs.Assumes primary responsibility for managing and planning for such programs in the University Office of Scholarships and Financial Aid (UOSFA). Supports effective management of office, including processing, services, and communications.

Responsibilities  | 1. ORGANIZATION AND MANAGEMENT OF PROGRAMS

Supervises and directs effective management of designated programs in a manner that ensures full utilization of funding; adheres to relevant rules, regulations, policies, and practices
Ensures appropriate consumer information for designated programs are available to students and colleagues; ensures effective related communications, counseling, and training for students and colleagues
Ensures communications (including rights and responsibilities) to students, families, and colleagues are available and delivered in an accurate, timely, effective, thorough, equitable, and inclusive manner
Ensures programs’ policies, procedures, and manuals governing program administration and services are current, accurate, and accessible
Ensures effective advice and counseling are provided for inquiries and recipients
Fosters constructive working relationships with on- and off-campus program partners and colleagues
Ensure award and disbursement records are accurate and all reporting and data submissions are completed accurately and timely; establishes effective schedule for data collection and reporting
On at least an annual basis for each professional school program of financial aid, assesses composition of and need for designated program and utilization; prepares summary of analysis and determines appropriate distribution in collaboration with supervisor and/or Executive Director
Oversees effective execution and maintenance of all contractual agreements and/or memoranda of understanding between the University of Utah and relevant program partners, as necessary
Serves as subject matter expert and lead for designated programs, including required reporting and compliance
 
2. SERVICE, PROCESSING, AND COMMUNICATIONS

 Effectively advances processing and service workloads including delivery of services and processing; adjusts accordingly in collaboration with fellow managers to ensure balanced, timely, accurate, well-documented, equitable, and inclusive services and processing within established benchmarks
Ensures compliant and timely determination of eligibility for scholarships and financial aid, including types and amounts to be awarded or adjusted, in accordance with established federal and university standards and guidelines
Monitors and refines relevant policies/requirements to ensure and enhance accuracy, consistency, fairness, and equity
Professionally addresses and works toward resolution of complex or novel situations encountered in processing and service work of office
Ensures professional delivery of services, including maintenance of data/information security, privacy, and confidentiality
 Follows appropriate records management procedures and complies with recordkeeping and archival requirements

Completes multiple complex reports used to monitor and assure service and processing benchmarks, as well as accuracy of eligibility and payments
 
3. COMPLIANCE AND SUPPORT

 Maintains expertise in laws, regulations, policies, procedures, and high impact practices affecting eligibility for and management of designated programs
Monitors eligibility determinations for designated programs to ensure they are accurate and reasonable, and that adjustments are made appropriately and timely; ensures maintenance of thorough documentation of eligibility determinations, compliance, adjustments, and all related transactions for purposes of audits and program reviews
Maintains access to and a working knowledge of relevant internal and external systems
Ensures clear and accurate documentation of transactions, conversations, and interactions affecting student eligibility and/or compliance with applicable policies
Adheres to all statutory, regulatory, and policy guidance, including office policies and procedures
Maintains privacy and confidentiality of student and family data and information
Maintains security of student records and related information
Actively participates in and contributes to overall office effectiveness

 4. TRAINING AND PROFESSIONAL DEVELOPMENT; PROFESSIONALISM

 Maintains current knowledge of policies, rules, regulations, technical standards, and high-impact practices associated with administering and delivering federal, state, institutional, and private programs, including associated systems and emerging technologies
Actively participates in professional meetings, conferences, and workshops; meets and communicates clearly with colleagues in similar positions/roles; researches industry practices; shares resulting knowledge and research with management and staff in order to serve well the students and the institution
Participates in approved professional development activities in coordination with supervisor
Ensures area policies and procedures are current and accurate; Provides clear and accurate documentation of transactions, conversations, interactions, and edits to records affecting student eligibility and/or compliance with applicable regulations, statutes, and/or policies
As necessary, assists with financial aid outreach events, delivering information and responding to event questions accurately, timely, completely, and professionally
Maintains professional appearance and demeanor, including when engaging students, families, colleagues, and members of the public
Collaborates with other employees on office committees regarding policy, procedures, and training opportunities
Ensures effective training on professional school financial aid programs for new employees (permanent and temporary, including interns and graduate assistants), as needed

5. SUPERVISION AND MANAGEMENT

Effectively supervises and manages staff within areas of responsibilities; monitors and ensures overall office operations are functional, accessible, efficient, compliant, and free of conflicts of interest
Assesses needs for training and professional development for staff supervised; ensures and supports effective training and professional development of staff
Routinely and thoroughly reviews, and/or assigns for review, output and reports for accuracy and compliance
Establishes (and monitors) effective timelines/calendars for projects/tasks
Effectively manages priorities and situations affecting programs and operations; Communicates appropriate and timely status updates regarding the designated programs; advises management of anomalies, trends, or patterns affecting student and program eligibility
As needed, serves on and/or oversees various office committees, which may include such functions as communications plan, appeals processes, outreach, personnel, forms and publications, etc.; position may also be asked to serve on Enrollment Management and/or University committees
Maintains effective working relationships and serves as a resource regarding scholarship and financial aid issues, policies, and procedures
Performs other duties as assigned by supervisor and/or Executive Director
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications  | Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Completion of provided supervisory training within one year of employment may be required. Master’s degree in a related area may be preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences  | Master’s degree in higher education preferred.
Previous work experience administering and managing financial aid programs for students enrolled in professional school programs of study.

Type  | Benefited Staff
Special Instructions Summary  |
Additional Information  | The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

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Applicant Documents

 University Human Resource Management 
 250 East 200 South, Suite 125 Salt Lake City, UT 84111
 Contact us: (801) 581-2169 By Email: employment@utah.edu