Edtech.com's Summary

Cengage Group is hiring a Manager, Renewal Specialists to lead a team focused on achieving territory renewal goals and managing renewal processes for assigned accounts. The role involves using Salesforce to manage renewal activities, mentoring team members, and identifying upsell or cross-sell opportunities to drive customer retention and satisfaction.

Highlights

Lead a team of renewal specialists to meet 100% of assigned renewal targets.
Manage end-to-end renewal execution and maintain a renewal pipeline.
Use Salesforce daily to ensure accurate and timely renewal contract completion.
Develop territory and team renewal plans and conduct mid-year reviews.
Serve as the main contact for strategic renewal discussions.
Identify and coordinate upsell or cross-sell opportunities with sales teams.
Required skills include a Bachelor's degree or equivalent, 3+ years in renewals/account management/sales, and 1+ year managing or mentoring team members.
Strong CRM expertise, especially Salesforce, with excellent communication and negotiation skills.
Compensation ranges from $88,600 to $115,200 USD base pay, with additional incentive opportunities.
Focus on K–12 education sector experience preferred.

Manager, Renewal Specialists Full Description

Manager, Renewal Specialists (Remote)

Ohio, USA

United States

Full time

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.

Join our ambitious team at Cengage as a Renewal Specialist- Manager and play a pivotal role in driving innovation in education! Our mission is to help learners achieve their dreams, and you’ll be a key player in ensuring our success.

What You'll Do Here:

Lead a team of renewal specialists to achieve 100% of assigned territory renewal goals.
Manage a book of business, coordinating end-to-end renewal execution for assigned accounts.
Ensure timely and accurate completion of all renewal contracts.
Improve forecast accuracy by applying full BANT methodology to renewal opportunities.
Build and maintain a robust renewal pipeline.
Apply Salesforce daily to manage renewal activities, ensuring data integrity.
Develop and maintain a territory and team renewal plan, including a mid-year review.
Serve as the primary point of contact for strategic renewal discussions.
Mentor and support team members for a seamless renewal process and high customer happiness.
Identify upsell or cross-sell opportunities during the renewal cycle and coordinate with the sales team.

Skills You'll Need Here:

(Required)

Bachelor’s degree or equivalent experience in Business, Education, or a related field.
3+ years of experience in renewals, account management, or sales—preferably in the K–12 education sector.
1+ years of experience managing or mentoring team members.
Strong CRM skills, especially with Salesforce.
Excellent communication, negotiation, and organizational skills.
Proven ability to meet or exceed renewal and retention targets
Outstanding attention to detail
Flawless execution of tasks
Ambitious and determined approach
Proven ability to successfully implement strategies
World-class communication and collaboration skills
Strong leadership and mentoring abilities

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com or at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.$88,600.00 - $115,200.00 USD

Original Job Description

Manager, Renewal Specialists (Remote)

Ohio, USA

United States

Full time

We believe in the power and joy of learning

Our culture values inclusion, engagement, and discovery

What You'll Do Here:

Lead a team of renewal specialists to achieve 100% of assigned territory renewal goals.
Manage a book of business, coordinating end-to-end renewal execution for assigned accounts.
Ensure timely and accurate completion of all renewal contracts.
Improve forecast accuracy by applying full BANT methodology to renewal opportunities.
Build and maintain a robust renewal pipeline.
Apply Salesforce daily to manage renewal activities, ensuring data integrity.
Develop and maintain a territory and team renewal plan, including a mid-year review.
Serve as the primary point of contact for strategic renewal discussions.
Mentor and support team members for a seamless renewal process and high customer happiness.
Identify upsell or cross-sell opportunities during the renewal cycle and coordinate with the sales team.

Skills You'll Need Here:

(Required)

Bachelor’s degree or equivalent experience in Business, Education, or a related field.
3+ years of experience in renewals, account management, or sales—preferably in the K–12 education sector.
1+ years of experience managing or mentoring team members.
Strong CRM skills, especially with Salesforce.
Excellent communication, negotiation, and organizational skills.
Proven ability to meet or exceed renewal and retention targets
Outstanding attention to detail
Flawless execution of tasks
Ambitious and determined approach
Proven ability to successfully implement strategies
World-class communication and collaboration skills
Strong leadership and mentoring abilities

About Cengage Group

Compensation

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Manager, Renewal Specialists

Edtech.com's Summary

Manager, Renewal Specialists Full Description

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