Manager, Student Services

Edtech.com's Summary

University of Utah is hiring a Manager, Student Services. This role leads the Basic Needs Collective program, managing daily operations, supervising staff, providing direct case management, and collaborating with campus partners to support students, faculty, and staff experiencing basic needs insecurity. The manager also oversees program coordination, data reporting, and ensures compliance with policies while fostering a student-centered wellness culture.

Highlights

Manage daily operations of the Basic Needs Collective, including client appointments, emergency funding, and program processes.
Supervise and develop professional staff and student employees, providing coaching and performance feedback.
Provide direct case management to support students facing basic needs insecurity.
Coordinate programming, service protocols, and maintain program documentation with secure EHR systems (Medicat).
Support data collection, program evaluation, and impact reporting for continuous improvement.
Collaborate with campus and community partners to align services and training around basic needs support.
Develop and manage program budgets, purchasing, and inventory to ensure program resource availability.
Required: Bachelor's degree or equivalent experience, 4-6 years of progressive management experience, leadership skills, ability to work independently, and strong communication.
Preferred: Experience in basic needs, social services, or higher education settings supporting resource-insecure individuals.
Compensation range: $58,000 - $63,000 annually.

Manager, Student Services Full Description

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Announcement

Details

Open Date	04/16/2026
Requisition Number	PRN44780B
Job Title	Manager, Student Services
Working Title	Basic Needs Manager
Career Progression Track	E
Track Level
FLSA Code	Administrative
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Variable
Work Schedule Summary	Monday-Friday 8-5 pm, some weekends or evenings. CCW operates with a Hybrid work schedule (1-2 days of remote work) dependent on job responsibilities, programming calendar, and other duties.
VP Area	President
Department	00707 - Center for Campus Wellness
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	$58,000 - $63,000
Close Date	07/13/2026
Priority Review Date (Note - Posting may close at any time)	04/26/2026
Job Summary	The Center for Campus Wellness (CCW) is a confidential and comprehensive wellness office that provides wellness education, trainings and workshops; victim-survivor advocacy services and support; safer sex services for students; alcohol and other drug support services; wellness coaching; basic needs support; resource navigation; and student involvement opportunities. Job Summary This office seeks a Manager of the Basic Needs Collective who will also carry a client caseload in a case manager capacity. Committed to taking a holistic approach to support and empower students, faculty and staff who have or are experiencing various types of basic needs insecurity. This position will be responsible for: Operational Leadership (30%): Provides day‑to‑day management and oversight of the Basic Needs Collective program operations. Direct Services (15%): Provide direct basic needs student service support case management Staff Supervision & Development (20%): Leads, supervises, and supports professional staff delivering basic needs support services. Program Coordination & Delivery (10%): Ensures consistent, high‑quality implementation of client work, programming service protocols. Assessment, Data, & Reporting (10%): Supports data collection, evaluation processes, and impact reporting to guide program improvement and demonstrate outcomes. Campus Partnerships & Collaboration (10%): Serves as an operational liaison to campus partners to coordinate services, trainings, and shared basic needs support goals. Other directives as assigned (5%) The Basic Needs Collective program is managed by the Center for Campus Wellness and is designed to provide comprehensive basic needs support and assistance to students and staff. This program provides case management support to help students and staff learn about and connect with campus and community resources to help them meet their basic needs. Supporting basic needs increases retention rates and supports students to graduate. The program also plays a crucial role in providing low barrier, self-serve access to wellness resources, promoting a campus culture that prioritizes accessibility, stability, and holistic wellbeing. The successful candidate will be an active participant in serving the mission of the Center for Campus Wellness through campus and community education, advocacy, outreach, and unique events. We seek applicants who are committed to creating and implementing accessible programs and services to our university campus. Applicants should be committed to working with a robust campus community whose experiences, backgrounds and perspectives may be different from their own for the success of all students. This position will report directly to the Associate Director of Advocacy Services. Our Mission: We support student well-being and success through holistic and comprehensive programming that centers wellness, safety, and healing. *About Student Affairs* CCW is an office located within the Student Affairs division. Student Affairs is comprised of over 20 departments and is focused on supporting student well-being and success with the goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students can participate in the creation of campus culture, collaboratively working alongside professional staff, student leaders, and academic partners. Student Affairs is committed to grounding our programs, procedures, and policies for all students’ success. Our expectation is that all employees are engaged in this work to create a welcoming environment that supports the success of both students and staff and ensures they have the opportunity to be fully incorporated into university life. Disclaimer This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. Problem Solving The problems and solutions encountered by this position vary depending on the area and structure of the department. This position frequently addresses problematic situations and often acts as a mediator or a negotiator. A major task for this position is to understand the needs of the campus community and determine what products and services should be provided to meet those needs. Comments The incumbent must be proficient in making daily operational decisions in the assigned area to ensure compliance with current regulations and guidelines.
Responsibilities	Manage daily operations of Basic Needs Collective programming, including client appointments, Wellness Exchange services, emergency funding, and programmatic processes. Supervise, mentor, and evaluate professional staff and student employees, providing coaching, accountability, and performance feedback. Foster a supportive team culture that prioritizes professional development, wellness, and sustainable workload practices. Coordinate and support hiring, onboarding, training, and scheduling of student staff and interns. Oversee workflow, staffing coverage, and logistics across program areas and satellite service locations. Develop, implement, and maintain standard operating procedures, service protocols, and documentation processes. Monitor program utilization and identify opportunities to improve accessibility, efficiency, and effectiveness of services. Oversee purchasing and inventory management to maintain program resources and supplies. Collaborate with campus and community partners to support coordinated programming and service delivery. Support program evaluation through data collection, tracking, and analysis; contribute to midyear and annual reports summarizing program utilization, reach, trends, and impact. Maintain case notes using a secure EHR platform (Medicat) and other documentation systems in compliance with FERPA and university policies. Utilize working knowledge of Medicat to monitor data integrity and reporting trends; identify gaps in data collection, implement adjustments to BNC Medicat clinic workflows, and collaborate with team members to ensure accurate, consistent documentation and meaningful data capture aligned with program goals and compliance standards. Ensure programs operate using evidence-informed, student-centered approaches and comply with university, state, and federal policies. Stay informed on emerging best practices by researching basic needs programs at peer institutions, reviewing current research, and engaging in ongoing training or professional development. Lead development of program budgets, including forecasting, resource allocation, and aligning financial planning with program goals and operational needs. Other duties as assigned.
Minimum Qualifications	Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master’s degree in a related area may be preferred. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. Department-Specific Qualifications: Ability to work independently Demonstrate strong communication (both verbal and written) skills Demonstrate evidence-based and innovative program development, coordination, facilitation, and assessment skills. Bachelor’s degree in social work or a related area of assignment or equivalency (one year of education can be substituted for one year of related work experience) and 4 – 6 years of progressively more responsible management experience. Background knowledge or experience in higher education, basic needs programming and public benefits programs. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop direct reporting staff and to ensure the smooth operation of department. Completion of provided supervisory training within one year of employment may be required. Utah State Certified Victim Advocate (40 Hour Trained) or completion within 2 months of hire. Excellent writing and professional speaking skills. Demonstrated ability to work with students and administrators on sensitive topics.
Preferences	Experience working in basic needs, social services, higher education, or related fields supporting individuals experiencing resource insecurity Demonstrated ability to manage programs or services with multiple components (e.g., food access, emergency aid, resource navigation, or distribution models)
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page. Online reports may be submitted at https://oeo.utah.edu https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South. As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
* Do you have four or more years of progressively more responsible management experience?
- Yes
- No

Applicant Documents

Required Documents

Resume

Optional Documents

Cover Letter

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Original Job Description

Toggle navigation

Manager, Student Services Bookmark this Posting Print Preview | Apply for this Job

Announcement

Details

Open Date	04/16/2026
Requisition Number	PRN44780B
Job Title	Manager, Student Services
Working Title	Basic Needs Manager
Career Progression Track	E
Track Level
FLSA Code	Administrative
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Variable
Work Schedule Summary	Monday-Friday 8-5 pm, some weekends or evenings. CCW operates with a Hybrid work schedule (1-2 days of remote work) dependent on job responsibilities, programming calendar, and other duties.
VP Area	President
Department	00707 - Center for Campus Wellness
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	$58,000 - $63,000
Close Date	07/13/2026
Priority Review Date (Note - Posting may close at any time)	04/26/2026
Job Summary	The Center for Campus Wellness (CCW) is a confidential and comprehensive wellness office that provides wellness education, trainings and workshops; victim-survivor advocacy services and support; safer sex services for students; alcohol and other drug support services; wellness coaching; basic needs support; resource navigation; and student involvement opportunities. Job Summary This office seeks a Manager of the Basic Needs Collective who will also carry a client caseload in a case manager capacity. Committed to taking a holistic approach to support and empower students, faculty and staff who have or are experiencing various types of basic needs insecurity. This position will be responsible for: Operational Leadership (30%): Provides day‑to‑day management and oversight of the Basic Needs Collective program operations. Direct Services (15%): Provide direct basic needs student service support case management Staff Supervision & Development (20%): Leads, supervises, and supports professional staff delivering basic needs support services. Program Coordination & Delivery (10%): Ensures consistent, high‑quality implementation of client work, programming service protocols. Assessment, Data, & Reporting (10%): Supports data collection, evaluation processes, and impact reporting to guide program improvement and demonstrate outcomes. Campus Partnerships & Collaboration (10%): Serves as an operational liaison to campus partners to coordinate services, trainings, and shared basic needs support goals. Other directives as assigned (5%) The Basic Needs Collective program is managed by the Center for Campus Wellness and is designed to provide comprehensive basic needs support and assistance to students and staff. This program provides case management support to help students and staff learn about and connect with campus and community resources to help them meet their basic needs. Supporting basic needs increases retention rates and supports students to graduate. The program also plays a crucial role in providing low barrier, self-serve access to wellness resources, promoting a campus culture that prioritizes accessibility, stability, and holistic wellbeing. The successful candidate will be an active participant in serving the mission of the Center for Campus Wellness through campus and community education, advocacy, outreach, and unique events. We seek applicants who are committed to creating and implementing accessible programs and services to our university campus. Applicants should be committed to working with a robust campus community whose experiences, backgrounds and perspectives may be different from their own for the success of all students. This position will report directly to the Associate Director of Advocacy Services. Our Mission: We support student well-being and success through holistic and comprehensive programming that centers wellness, safety, and healing. *About Student Affairs* CCW is an office located within the Student Affairs division. Student Affairs is comprised of over 20 departments and is focused on supporting student well-being and success with the goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students can participate in the creation of campus culture, collaboratively working alongside professional staff, student leaders, and academic partners. Student Affairs is committed to grounding our programs, procedures, and policies for all students’ success. Our expectation is that all employees are engaged in this work to create a welcoming environment that supports the success of both students and staff and ensures they have the opportunity to be fully incorporated into university life. Disclaimer This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. Problem Solving The problems and solutions encountered by this position vary depending on the area and structure of the department. This position frequently addresses problematic situations and often acts as a mediator or a negotiator. A major task for this position is to understand the needs of the campus community and determine what products and services should be provided to meet those needs. Comments The incumbent must be proficient in making daily operational decisions in the assigned area to ensure compliance with current regulations and guidelines.
Responsibilities	Manage daily operations of Basic Needs Collective programming, including client appointments, Wellness Exchange services, emergency funding, and programmatic processes. Supervise, mentor, and evaluate professional staff and student employees, providing coaching, accountability, and performance feedback. Foster a supportive team culture that prioritizes professional development, wellness, and sustainable workload practices. Coordinate and support hiring, onboarding, training, and scheduling of student staff and interns. Oversee workflow, staffing coverage, and logistics across program areas and satellite service locations. Develop, implement, and maintain standard operating procedures, service protocols, and documentation processes. Monitor program utilization and identify opportunities to improve accessibility, efficiency, and effectiveness of services. Oversee purchasing and inventory management to maintain program resources and supplies. Collaborate with campus and community partners to support coordinated programming and service delivery. Support program evaluation through data collection, tracking, and analysis; contribute to midyear and annual reports summarizing program utilization, reach, trends, and impact. Maintain case notes using a secure EHR platform (Medicat) and other documentation systems in compliance with FERPA and university policies. Utilize working knowledge of Medicat to monitor data integrity and reporting trends; identify gaps in data collection, implement adjustments to BNC Medicat clinic workflows, and collaborate with team members to ensure accurate, consistent documentation and meaningful data capture aligned with program goals and compliance standards. Ensure programs operate using evidence-informed, student-centered approaches and comply with university, state, and federal policies. Stay informed on emerging best practices by researching basic needs programs at peer institutions, reviewing current research, and engaging in ongoing training or professional development. Lead development of program budgets, including forecasting, resource allocation, and aligning financial planning with program goals and operational needs. Other duties as assigned.
Minimum Qualifications	Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master’s degree in a related area may be preferred. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. Department-Specific Qualifications: Ability to work independently Demonstrate strong communication (both verbal and written) skills Demonstrate evidence-based and innovative program development, coordination, facilitation, and assessment skills. Bachelor’s degree in social work or a related area of assignment or equivalency (one year of education can be substituted for one year of related work experience) and 4 – 6 years of progressively more responsible management experience. Background knowledge or experience in higher education, basic needs programming and public benefits programs. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop direct reporting staff and to ensure the smooth operation of department. Completion of provided supervisory training within one year of employment may be required. Utah State Certified Victim Advocate (40 Hour Trained) or completion within 2 months of hire. Excellent writing and professional speaking skills. Demonstrated ability to work with students and administrators on sensitive topics.
Preferences	Experience working in basic needs, social services, higher education, or related fields supporting individuals experiencing resource insecurity Demonstrated ability to manage programs or services with multiple components (e.g., food access, emergency aid, resource navigation, or distribution models)
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page. Online reports may be submitted at https://oeo.utah.edu https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South. As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
* Do you have four or more years of progressively more responsible management experience?
- Yes
- No

Applicant Documents

Required Documents

Resume

Optional Documents

Cover Letter

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Manager, Student Services

Edtech.com's Summary

Manager, Student Services Full Description

Student Services Specialist

Peer Career Advisor (PCA) – Generalist

ACADEMIC ADVISOR

Assistant Director, Medical Student Career Services

Associate Provost for Student Success