Manager, Student Services

Edtech.com's Summary

University of Utah is hiring a Manager, Student Services. This full-time, live-in position within the Office of Residence Life involves supervising Community Advisors, managing safety and emergency response in residence halls, and coordinating with campus partners to foster a supportive residential community.

Highlights

Supervise, train, and evaluate student staff including Community Advisors.
Manage day-to-day operations and safety initiatives in residential communities.
Serve in 24/7 on-call rotation for emergency and crisis response.
Coordinate with campus departments such as University Police, Dean of Students, and Counseling Center.
Maintain area budget and approve staff expenditures.
Address student accountability through hearings and policy enforcement.
Oversee facilities maintenance in collaboration with building teams.
Require Bachelor's degree with 4-6 years of progressive management experience; Master's preferred.
Compensation listed with a pay rate of $53,166.75 per year.
Work schedule includes regular office hours plus evening, weekend, and on-call duties.

Manager, Student Services Full Description

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Announcement

Details

Open Date	01/02/2026
Requisition Number	PRN43936B
Job Title	Manager, Student Services
Working Title	Residential Community Coor
Career Progression Track	E
Track Level
FLSA Code	Administrative
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary	Generally M-F, 8am-5pm with weekend and evening commitments. This position serves in the on-call rotation for campus housing.
VP Area	President
Department	02477 - Residential Education
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	53166.75
Close Date	04/02/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary	The Residential Community Coordinator position is a 12-month, full-time, live-in, professional staff position within the Office of Residence Life and the Student Affairs Division at the University of Utah. Reporting to an Assistant Director of Residence Life, the Residential Community Coordinator has immediate supervision of Community Advisors, student staff positions. The Residential Community Coordinator is charged with being the direct contact for concerns surrounding on-call response of Community Advisors and safety within the halls. The Office of Residence Life (ORL) and the University of Utah, value interactions among individuals from all backgrounds. We strongly encourage applications from candidates who are committed to creating a culture of belonging with the team and with our residents.
Responsibilities	Supervision Train, supervise, and evaluate student staff. Meet regularly with supervisors on an individual and group basis, while directly overseeing student staff meetings and functions. Provide training and ongoing professional development for staff. Administrative Tasks Direct day-to-day operations of Community Advisors and safety initiatives. Lead residential community and/or functional areas to meet experiential goals, as outlined in the Resident Experience Model (REM). Assist in the development and proper interpretation of policies and procedures among staff and students. Serve as a liaison to campus partners, including but not limited to: Office of the Dean of Students’, Housing & Dining Programs, and other key partners. Maintain an area budget and approve staff expenditures in accordance with purchasing guidelines. Work to advance the University, Division of Student Affairs, and ORLs strategic plan through participation in goal setting, program implementation, committee/task force work and assessment efforts. Emergency and Crisis Response Take part in a 24/7 on-call duty rotation along with all on-call staff. Respond to emergency situations and assist in resolving resident and facilities concerns and needs. Serve as a liaison with the University Police Department, Dean of Students, Mental Health First Aid, and Counseling Center. Share responsibility in maintaining health, fire, and safety standards. Serve as a Campus Security Authority for the University of Utah and assist in reporting incident information as needed. Facilities Management Work with the building teams (Custodial Crew Leader and Maintenance Mechanic) on the management of the facilities. Identify areas of facilities that need upgrades. Walk through building(s) on a regular basis for cleanliness and maintenance needs identification. Student Accountability & Support Respond and process alleged policy violations as reported by staff, students, University Police, or community members utilizing University of Utah Advocate package. As needed, serve as a hearing officer for student accountability and student support cases as directed by members of the ORL leadership team and Office of the Dean of Students. Maintain due process and a learning-centered philosophy when sanctioning and engaging in the accountability process. Community Relations Maintain close communication and positive relationships with residents, students, and professional staff. Coordinate and represent the Office of Residence Life on committees, recruitment activities, or projects as assigned. Establish a relationship and collaboration with the University of Utah Police Department/Safety for programming and training. Availability 1 -The Residential Community Coordinator is a full-time, live-in staff member. 2 – The Residential Community Coordinator will keep regular office hours. Evening and weekend commitments will be required to fulfill duties of the position. 3 – While serving on-call, the Residential Community Coordinator will remain within close proximity to the University. Residential Community Coordinators are asked to serve on call during holidays, weekends, and evenings as needed to ensure 24/7 coverage. On-call responsibilities are split among staff members. 4 – Essential Personnel: This position is considered an essential personnel position for the department, and as such, must be accessible and available in the event of emergencies or when needed to meet the ongoing mission of the University This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Work Environment and Level of Frequency typically required Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.
Minimum Qualifications	Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master’s degree in a related area may be preferred. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences	Master’s Degree or Bachelor’s Degree + 2 years of experience. Demonstrated experience working with students from all backgrounds, creating a welcoming living environment that supports student success and well-being. Previous experience in supervision, administration, organization, and planning. Demonstrated experience leading student staff teams. Demonstrated experience with student accountability, crisis intervention, and emergency response. Direct experience working in university housing.
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
* Do you have four or more years of progressively more responsible management experience?
- Yes
- No

Applicant Documents

Required Documents

Resume
Cover Letter
List of References

Optional Documents

Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only
Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Original Job Description

Toggle navigation

Manager, Student Services Bookmark this Posting Print Preview | Apply for this Job

Announcement

Details

Open Date	01/02/2026
Requisition Number	PRN43936B
Job Title	Manager, Student Services
Working Title	Residential Community Coor
Career Progression Track	E
Track Level
FLSA Code	Administrative
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary	Generally M-F, 8am-5pm with weekend and evening commitments. This position serves in the on-call rotation for campus housing.
VP Area	President
Department	02477 - Residential Education
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	53166.75
Close Date	04/02/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary	The Residential Community Coordinator position is a 12-month, full-time, live-in, professional staff position within the Office of Residence Life and the Student Affairs Division at the University of Utah. Reporting to an Assistant Director of Residence Life, the Residential Community Coordinator has immediate supervision of Community Advisors, student staff positions. The Residential Community Coordinator is charged with being the direct contact for concerns surrounding on-call response of Community Advisors and safety within the halls. The Office of Residence Life (ORL) and the University of Utah, value interactions among individuals from all backgrounds. We strongly encourage applications from candidates who are committed to creating a culture of belonging with the team and with our residents.
Responsibilities	Supervision Train, supervise, and evaluate student staff. Meet regularly with supervisors on an individual and group basis, while directly overseeing student staff meetings and functions. Provide training and ongoing professional development for staff. Administrative Tasks Direct day-to-day operations of Community Advisors and safety initiatives. Lead residential community and/or functional areas to meet experiential goals, as outlined in the Resident Experience Model (REM). Assist in the development and proper interpretation of policies and procedures among staff and students. Serve as a liaison to campus partners, including but not limited to: Office of the Dean of Students’, Housing & Dining Programs, and other key partners. Maintain an area budget and approve staff expenditures in accordance with purchasing guidelines. Work to advance the University, Division of Student Affairs, and ORLs strategic plan through participation in goal setting, program implementation, committee/task force work and assessment efforts. Emergency and Crisis Response Take part in a 24/7 on-call duty rotation along with all on-call staff. Respond to emergency situations and assist in resolving resident and facilities concerns and needs. Serve as a liaison with the University Police Department, Dean of Students, Mental Health First Aid, and Counseling Center. Share responsibility in maintaining health, fire, and safety standards. Serve as a Campus Security Authority for the University of Utah and assist in reporting incident information as needed. Facilities Management Work with the building teams (Custodial Crew Leader and Maintenance Mechanic) on the management of the facilities. Identify areas of facilities that need upgrades. Walk through building(s) on a regular basis for cleanliness and maintenance needs identification. Student Accountability & Support Respond and process alleged policy violations as reported by staff, students, University Police, or community members utilizing University of Utah Advocate package. As needed, serve as a hearing officer for student accountability and student support cases as directed by members of the ORL leadership team and Office of the Dean of Students. Maintain due process and a learning-centered philosophy when sanctioning and engaging in the accountability process. Community Relations Maintain close communication and positive relationships with residents, students, and professional staff. Coordinate and represent the Office of Residence Life on committees, recruitment activities, or projects as assigned. Establish a relationship and collaboration with the University of Utah Police Department/Safety for programming and training. Availability 1 -The Residential Community Coordinator is a full-time, live-in staff member. 2 – The Residential Community Coordinator will keep regular office hours. Evening and weekend commitments will be required to fulfill duties of the position. 3 – While serving on-call, the Residential Community Coordinator will remain within close proximity to the University. Residential Community Coordinators are asked to serve on call during holidays, weekends, and evenings as needed to ensure 24/7 coverage. On-call responsibilities are split among staff members. 4 – Essential Personnel: This position is considered an essential personnel position for the department, and as such, must be accessible and available in the event of emergencies or when needed to meet the ongoing mission of the University This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Work Environment and Level of Frequency typically required Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.
Minimum Qualifications	Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master’s degree in a related area may be preferred. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences	Master’s Degree or Bachelor’s Degree + 2 years of experience. Demonstrated experience working with students from all backgrounds, creating a welcoming living environment that supports student success and well-being. Previous experience in supervision, administration, organization, and planning. Demonstrated experience leading student staff teams. Demonstrated experience with student accountability, crisis intervention, and emergency response. Direct experience working in university housing.
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
* Do you have four or more years of progressively more responsible management experience?
- Yes
- No

Applicant Documents

Required Documents

Resume
Cover Letter
List of References

Optional Documents

Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only
Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Manager, Student Services

Edtech.com's Summary

Manager, Student Services Full Description

Academic Success Retention Coordinator

Academic Advisor

Graduate Academic Advisor (Tampa Campus)

Student Engagement Specialist

Student Engagement Officer