Manager, Student Services

Edtech.com's Summary

University of Utah is hiring a Manager, Student Services, also known as Resident Outreach Coordinator. This full-time role involves managing residents of concern in a campus residential community, supporting student retention and graduation by providing resources and coordinating daily resident assistance while living on campus and participating in on-call crisis response.

Highlights

Manage resident of concern cases from start to finish using Symplicity's Advocate software for documentation.
Engage with residents to identify concerns and provide guidance and referral to campus and community resources.
Coordinate outreach and educational programs about behavioral concerns and intervention strategies.
Provide administrative support to the Associate Director and participate in policy development and campus committees.
Serve on a rotational on-call team providing 24/7 crisis response and must live on campus within a 20-minute response time.
Requires a Bachelor's degree or equivalent experience and 4-6 years of progressively responsible management experience.
Preference for experience in student support, crisis intervention, and emergency response.
Starts at an annual salary of $53,167 with an apartment including furnishings, utilities, and internet provided.
Work schedule is Monday through Friday, 8 am to 5 pm, with some evenings and weekends as needed.
Works within the Office of Residence Life and the Office of the Dean of Students, supporting nearly 7,000 residential students.

Manager, Student Services Full Description

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Announcement

Details

Open Date	06/09/2026
Requisition Number	PRN45292B
Job Title	Manager, Student Services
Working Title	Resident Outreach Coordinator
Career Progression Track	E
Track Level
FLSA Code	Administrative
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary	M-F 8 am-5 pm. Some evening and weekend commitments will be required to fullfill the duties of the position.
VP Area	President
Department	02337 - Campus Support & Intervention
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	$53,166.75
Close Date	09/09/2026
Priority Review Date (Note - Posting may close at any time)	06/28/2026
Job Summary	The Resident Outreach Coordinator for Residential Education position is a full-time, live-on campus 12 months of the year, professional staff position within the Office of Residence Life (ORL) and the Office of the Dean of Students (ODOS), within the Student Affairs Division at the University of Utah. Reporting to the Associate Director of Campus Support and Intervention, the Resident Outreach Coordinator (ROC) oversees the management of residents of concern in a campus residential community of just under 7,000 residents. The ROC supports the retention and graduation of students by providing support and referral to resources. Under the guidance of the Office of the Dean of Students, the ROC will coordinate day-to-day resident of concern assistance. *This role requires living on campus and includes on-call responsibilities within an assigned area and across campus as needed.* About Student Affairs The Office of the Dean of Students is part of Student Affairs. Student Affairs is comprised of over 20 departments and is focused on supporting student well-being and success with the ultimate goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students have the opportunity to participate in the creation of campus culture, collaboratively working alongside professional staff, student leaders, and academic partners. Compensation Starting Annual Salary: $53,167 Comprehensive University Benefit Plan: · https://benefits.utah.edu/ An Apartment: Furnishings available, including all utilities and internet. At the University of Utah, we are committed to ensuring our staff feels at home while living on campus. To support this, we offer an inclusive partner policy, allowing staff to live with their partners, family, or roommates as they choose. We also permit pets (cats, dogs, fish, birds, etc.), in accordance with the Office of Residence Life pet policy.
Responsibilities	Case Management: Manage resident of concern cases from beginning to completion. Utilize Symplicity’s Advocate software to document incoming and outgoing communications, including behavioral reports, requests for campus resources, meeting notes, document collection, and action logs Use various methods of contact to speak with residents of concern and align with the correct resource(s). Respond to communications from concerned campus and community members regarding new and existing residents of concern. Investigate and report relevant information on cases. Meet with residents and otherwise engage with them through various means to identify areas of concern and to provide information, guidance, and support as appropriate to the situation. Utilize NaBITA’s risk rubric to identify concerning behavior and implement appropriate interventions Track trends or changes in student behavior and assess for ongoing interventions. Assist residents with social services needs including referral to campus and community resources. Appropriately coordinate with other University personnel, public safety officers, government agencies, and family members when responding to students in distress. Conduct follow-up inquiries regarding threat assessment cases. Outreach/Education: Coordinate outreach efforts to the University community regarding student behavioral concerns, intervention strategies, and current national and University trends in behavioral intervention. Develop communication materials in a variety of media to support outreach efforts. Develop and maintain appropriate manuals, forms, and procedures. Design, organize, and facilitate educational programs and ongoing training for the Office of Residence Life, Student Affairs and other campus staff, including but not limited to care and support. Administrative Support: Provides administrative support to the Associate Director of Campus Support and Intervention. Direct day-to-day operations of resident outreach and follow-up with cases. Assist in the development and proper interpretation of policies and procedures among staff and residents. Serve on the Office of Residence Life work committees. Participate in large-scale processes, including training, evaluations, and opening/move-in events. Serve as a liaison to the Office of the Dean of Students, the University Counseling Center, the Office of Equal Opportunity, and other resource-based campus offices. Maintain an area budget in accordance with purchasing guidelines. Work to advance the University of Utah, Division of Student Affairs, and Office of Residence Life’s strategic plans through participation in goal setting, program implementation, committee/task force work and assessment efforts. Assist in meeting requirements of University policies (FERPA, Clery, etc.). Availability/ On-Call: The Resident Outreach Coordinator (ROC) for the Office of Residence Life (ORL) & Dean of Students (ODOS) is a full-time, live-on staff member. The ROC for ODOS will maintain regular office hours from 8:00 AM to 5:00 PM. While serving on-call, the ROC must remain within a 20-minute response time to the University. ROCs are expected to be on-call during holidays, weekends, and evenings as needed to ensure 24/7 coverage. Resident Outreach Coordinators participate in a rotational on-call team that provides crisis response for our residential students on campus. This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Work Environment and Level of Frequency typically required Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.
Minimum Qualifications	Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master’s degree in a related area may be preferred. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences	Demonstrated experience working with students from all backgrounds and supporting their individual needs. Demonstrated experience with student support, crisis intervention, and emergency response.
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page. Online reports may be submitted at https://oeo.utah.edu https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South. As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
* Do you have four or more years of progressively more responsible management experience?
- Yes
- No

Applicant Documents

Required Documents

Resume
Cover Letter
List of References

Optional Documents

Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only
Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Original Job Description

Toggle navigation

Manager, Student Services Bookmark this Posting Print Preview | Apply for this Job

Announcement

Details

Open Date	06/09/2026
Requisition Number	PRN45292B
Job Title	Manager, Student Services
Working Title	Resident Outreach Coordinator
Career Progression Track	E
Track Level
FLSA Code	Administrative
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary	M-F 8 am-5 pm. Some evening and weekend commitments will be required to fullfill the duties of the position.
VP Area	President
Department	02337 - Campus Support & Intervention
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	$53,166.75
Close Date	09/09/2026
Priority Review Date (Note - Posting may close at any time)	06/28/2026
Job Summary	The Resident Outreach Coordinator for Residential Education position is a full-time, live-on campus 12 months of the year, professional staff position within the Office of Residence Life (ORL) and the Office of the Dean of Students (ODOS), within the Student Affairs Division at the University of Utah. Reporting to the Associate Director of Campus Support and Intervention, the Resident Outreach Coordinator (ROC) oversees the management of residents of concern in a campus residential community of just under 7,000 residents. The ROC supports the retention and graduation of students by providing support and referral to resources. Under the guidance of the Office of the Dean of Students, the ROC will coordinate day-to-day resident of concern assistance. *This role requires living on campus and includes on-call responsibilities within an assigned area and across campus as needed.* About Student Affairs The Office of the Dean of Students is part of Student Affairs. Student Affairs is comprised of over 20 departments and is focused on supporting student well-being and success with the ultimate goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students have the opportunity to participate in the creation of campus culture, collaboratively working alongside professional staff, student leaders, and academic partners. Compensation Starting Annual Salary: $53,167 Comprehensive University Benefit Plan: · https://benefits.utah.edu/ An Apartment: Furnishings available, including all utilities and internet. At the University of Utah, we are committed to ensuring our staff feels at home while living on campus. To support this, we offer an inclusive partner policy, allowing staff to live with their partners, family, or roommates as they choose. We also permit pets (cats, dogs, fish, birds, etc.), in accordance with the Office of Residence Life pet policy.
Responsibilities	Case Management: Manage resident of concern cases from beginning to completion. Utilize Symplicity’s Advocate software to document incoming and outgoing communications, including behavioral reports, requests for campus resources, meeting notes, document collection, and action logs Use various methods of contact to speak with residents of concern and align with the correct resource(s). Respond to communications from concerned campus and community members regarding new and existing residents of concern. Investigate and report relevant information on cases. Meet with residents and otherwise engage with them through various means to identify areas of concern and to provide information, guidance, and support as appropriate to the situation. Utilize NaBITA’s risk rubric to identify concerning behavior and implement appropriate interventions Track trends or changes in student behavior and assess for ongoing interventions. Assist residents with social services needs including referral to campus and community resources. Appropriately coordinate with other University personnel, public safety officers, government agencies, and family members when responding to students in distress. Conduct follow-up inquiries regarding threat assessment cases. Outreach/Education: Coordinate outreach efforts to the University community regarding student behavioral concerns, intervention strategies, and current national and University trends in behavioral intervention. Develop communication materials in a variety of media to support outreach efforts. Develop and maintain appropriate manuals, forms, and procedures. Design, organize, and facilitate educational programs and ongoing training for the Office of Residence Life, Student Affairs and other campus staff, including but not limited to care and support. Administrative Support: Provides administrative support to the Associate Director of Campus Support and Intervention. Direct day-to-day operations of resident outreach and follow-up with cases. Assist in the development and proper interpretation of policies and procedures among staff and residents. Serve on the Office of Residence Life work committees. Participate in large-scale processes, including training, evaluations, and opening/move-in events. Serve as a liaison to the Office of the Dean of Students, the University Counseling Center, the Office of Equal Opportunity, and other resource-based campus offices. Maintain an area budget in accordance with purchasing guidelines. Work to advance the University of Utah, Division of Student Affairs, and Office of Residence Life’s strategic plans through participation in goal setting, program implementation, committee/task force work and assessment efforts. Assist in meeting requirements of University policies (FERPA, Clery, etc.). Availability/ On-Call: The Resident Outreach Coordinator (ROC) for the Office of Residence Life (ORL) & Dean of Students (ODOS) is a full-time, live-on staff member. The ROC for ODOS will maintain regular office hours from 8:00 AM to 5:00 PM. While serving on-call, the ROC must remain within a 20-minute response time to the University. ROCs are expected to be on-call during holidays, weekends, and evenings as needed to ensure 24/7 coverage. Resident Outreach Coordinators participate in a rotational on-call team that provides crisis response for our residential students on campus. This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Work Environment and Level of Frequency typically required Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.
Minimum Qualifications	Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master’s degree in a related area may be preferred. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences	Demonstrated experience working with students from all backgrounds and supporting their individual needs. Demonstrated experience with student support, crisis intervention, and emergency response.
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page. Online reports may be submitted at https://oeo.utah.edu https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South. As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
* Do you have four or more years of progressively more responsible management experience?
- Yes
- No

Applicant Documents

Required Documents

Resume
Cover Letter
List of References

Optional Documents

Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only
Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Manager, Student Services

Edtech.com's Summary

Manager, Student Services Full Description

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